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Remote Call Monitoring Jobs in California (NOW HIRING)

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Remote Workforce Manager

Walnut Creek, CA · Remote

$31 - $37/hr

Monitor employee time, utilization, work output, system activity, work queues, calls, documentation ... Workforce management, staffing, call center, or operations management experience. * Experience with ...

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Remote Workforce Manager

Walnut Creek, CA · Remote

$31 - $37/hr

Monitor employee time, utilization, work output, system activity, work queues, calls, documentation ... Workforce management, staffing, call center, or operations management experience. * Experience with ...

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Proactive monitoring: Use remote monitoring and web resource tools to identify client needs from ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

The position requires accurate documentation, tracking, and monitoring to ensure a timely ... Provide front line phone coverage, and participate in various call center groups * Provide on-site ...

Birch Gold Group

Operator

Burbank, CA · Remote

... monitoring administrative projects. Key Responsibilities * Answer multi-line telephone system ... Notate call details, including reason for call, issues raised, and any updated contact information ...

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Remote Call Monitoring information

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$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote call monitoring in California is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.75 per hour, depending on experience, location, and employer.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in California?

For Remote Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Call Monitoring jobs in California look for?

The top searched job categories for Remote Call Monitoring jobs in California are:

What cities in California are hiring for Remote Call Monitoring jobs?

Cities in California with the most Remote Call Monitoring job openings:

Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in California as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Call Center Quality Assurance Lead - Remote CA

West Sacramento, CA • On-site, Remote

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologiesexternal

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program. In this role, you will help ensure exceptional service by monitoring quality standards, coaching Customer Service Representatives, and partnering with Operations, Training, and Leadership to improve performance and maintain compliance.
If you're passionate about quality, coaching, and helping teams deliver outstanding customer experiences, we'd love to hear from you.
Your role in our mission
  • Monitor and evaluate customer interactions to ensure compliance with quality standards, client requirements, and established policies and procedures.
  • Provide coaching and actionable feedback to Customer Service Representatives and Team Leads to improve quality, accuracy, and the overall customer experience.
  • Partner with Operations, Training, and Leadership to identify quality trends, recommend process improvements, and support continuous improvement initiatives.
  • Participate in calibration sessions and maintain consistency in quality evaluations, scoring, and performance expectations.
  • Prepare quality reports, analyze performance data, and communicate findings and recommendations to leadership.

What we're looking for
  • At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment.
  • Experience coaching employees using quality evaluations, performance metrics, and customer interaction reviews.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.

What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to make a meaningful impact by improving quality, compliance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-HYBRID
#LI-MA1
The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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