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Remote Call Monitoring Jobs (NOW HIRING)

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

RemX

Be Seen First

Remote QA Specialist - $24/hr

Memphis, TN · Remote

$24/hr

Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

RemX

Be Seen First

Quality Assurance Analyst (Remote) - $24/hr

Savannah, GA · Remote

$24/hr

Coaching or training experience preferred not required * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

New

Erie Home

$70K/yr

Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site +1

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...

Maximus

QC/QA Admin II (FEMA, Remote, Temporary)

VA · On-site +1

This Quality Assurance Analyst position will be responsible for providing call monitoring and call ... This is a work at home - remote position. This role is temporary. *Must be a US Citizen per client ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site +1

Monitor and analyze key performance metrics and trends related to collections performance, call ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Remote Call Monitoring information

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$10

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How much do remote call monitoring jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote call monitoring in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
More about Remote Call Monitoring jobs
What cities are hiring for Remote Call Monitoring jobs? Cities with the most Remote Call Monitoring job openings:
What states have the most Remote Call Monitoring jobs? States with the most job openings for Remote Call Monitoring jobs include:
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Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 77% Full Time, 12% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Specialist - Digitech - Remote

Call Center Specialist - Digitech - Remote

Sarnova HC, LLC

Remote

$84.40K - $85K/yr

Full-time

Retirement

Posted 10 days ago

Sarnova rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Summary:
The Call Center Specialist plays a key role in delivering high-quality customer service within a fully remote, high-volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing-related questions.
Essential Duties and Responsibilities:
  • Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance
  • Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries
  • Evaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations
  • Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow-up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution
  • Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed
  • Complete follow-up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution
  • Maintain detailed, accurate documentation of all calls and actions taken in the patient account system
  • Protect confidentiality by strictly adhering to HIPAA regulations and Digitech's compliance standards at all times
  • Meet or exceed established daily quotas
  • Manage workload efficiently while remaining flexible and adaptable in a fast-paced, high-volume environment
  • Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement
  • Additional job duties as assigned

Skills/Experience Required:
  • Education: High School Diploma or Equivalent required
  • Bilingual (English/Spanish) preferred
  • Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel
  • Familiarity with insurance billing is a plus; comprehensive training is provided
  • Ability to type a minimum of 40 WPM with accuracy
  • Maintains composure under pressure and remains calm in high-volume or challenging situations
  • Able to manage a high workload efficiently while meeting tight deadlines
  • Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions
  • Strong problem-solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions
  • Clear, professional communication skills with the ability to explain information and solutions courteously
  • Exceptional attention to detail and accuracy in documentation and call handling
  • Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities
  • Reliable, punctual, and dependable with a strong commitment to team success
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:
  • Ability to sit, stand, walk, and use hands for routine office tasks
  • Ability to reach, talk, hear, and see clearly to read and interpret information
  • Regular use of a computer, phone, and standard office equipment
  • Ability to occasionally lift or move up to 10 pounds
  • May be required to travel for business purposes
  • Ability to secure confidential information
  • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.
Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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