Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...
New
Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...
New
Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...
New
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitor and analyze key performance metrics and trends related to collections performance, call ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
Quick apply
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and ... This position oversees training development, quality monitoring, coaching initiatives, and ...
Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...
New
Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...
New
KY · Remote
$16.50/hr
Requirements for Remote Call Center Representative: * Successfully complete customer service ... We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
KY · Remote
$16.50/hr
Requirements for Remote Call Center Representative: * Successfully complete customer service ... We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. * Work a rotating ...
Quick apply
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. * Work a rotating ...
... and remote engagement platforms. The Manager, Member Service Center Manager is responsible for ... Establish and reinforce quality assurance practices, including call monitoring, evaluation ...
... and remote engagement platforms. The Manager, Member Service Center Manager is responsible for ... Establish and reinforce quality assurance practices, including call monitoring, evaluation ...
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Quick apply
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote (U.S.) | ~33% Travel Overview: We're seeking an experienced EHR Consultant to advise ... Ensure integration with smart hospital systems (IoT, nurse call, monitoring). * Collaborate with ...
Remote (U.S.) | ~33% Travel Overview: We're seeking an experienced EHR Consultant to advise ... Ensure integration with smart hospital systems (IoT, nurse call, monitoring). * Collaborate with ...
Fort Lauderdale, FL · On-site +1
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Fort Lauderdale, FL · On-site +1
... site or remote. This position will consistently ensure that the highest level of service is ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Houston, TX · On-site +1
$20/hr
Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self ... monitoring collection activities, and updating accounts in compliance with established corporate ...
Houston, TX · On-site +1
$20/hr
Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self ... monitoring collection activities, and updating accounts in compliance with established corporate ...
Be Seen First
Beverly Hills, CA · Remote
$17/hr
Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...
Quick apply
Be Seen First
Beverly Hills, CA · Remote
$17/hr
Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...
$40 - $45/hr
ASL Medical Video Remote Interpreter (VRI) Summary: The ASL Medical Video Remote Interpreter (VRI ... Participate in ongoing training, quality assurance and call monitoring programs Required Experience:
$40 - $45/hr
ASL Medical Video Remote Interpreter (VRI) Summary: The ASL Medical Video Remote Interpreter (VRI ... Participate in ongoing training, quality assurance and call monitoring programs Required Experience:
Houston, TX · Remote
$20/hr
Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self ... monitoring collection activities, and updating accounts in compliance with established corporate ...
Houston, TX · Remote
$20/hr
Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self ... monitoring collection activities, and updating accounts in compliance with established corporate ...
Sacramento, CA · On-site +1
$17/hr
If you have experience handling high-volume inbound calls in a remote, call center, or medical ... Monitor customer trends and provide feedback to internal teams * Maintain compliance with company ...
New
Sacramento, CA · On-site +1
$17/hr
If you have experience handling high-volume inbound calls in a remote, call center, or medical ... Monitor customer trends and provide feedback to internal teams * Maintain compliance with company ...
New
$18 - $22/hr
This is a remote role, open only to candidates based in the U.S. All equipment is provided! Video ... Participate in ongoing quality assurance and call monitoring programs. Spoken Language ...
$18 - $22/hr
This is a remote role, open only to candidates based in the U.S. All equipment is provided! Video ... Participate in ongoing quality assurance and call monitoring programs. Spoken Language ...
Sacramento, CA · Remote
$17/hr
If you have experience handling high-volume inbound calls in a remote, call center, or medical ... Monitor customer trends and provide feedback to internal teams * Maintain compliance with company ...
New
Quick apply
Sacramento, CA · Remote
$17/hr
If you have experience handling high-volume inbound calls in a remote, call center, or medical ... Monitor customer trends and provide feedback to internal teams * Maintain compliance with company ...
New
$10.58 - $11.89
2% of jobs
$11.89 - $13.20
8% of jobs
$13.20 - $14.51
12% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$14.51 - $15.82
18% of jobs
The median wage is $16.39 / hr.
$15.82 - $17.13
23% of jobs
$17.13 - $18.44
12% of jobs
$18.47 is the 75th percentile. Wages above this are outliers.
$18.44 - $19.76
12% of jobs
$19.76 - $21.07
5% of jobs
$21.07 - $22.38
4% of jobs
$22.38 - $23.69
2% of jobs
$23.69 - $25
2% of jobs
$10
$17
$25
Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.
To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
New
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.
Job Summary
The Senior Sales Manager will hold a pivotal role in the strategic planning, execution, and oversight of our new Tempe office. This individual will apply a combination of strategic vision and operational expertise to ensure the successful establishment, staffing, and ongoing management of the office. The successful candidate will be charged with driving sales growth, managing performance metrics, and developing a cohesive team of managers and sales professionals. We seek a seasoned operator with deep experience in the insurance industry, demonstrated leadership capabilities, and a strong track record of effectively managing both remote and onsite teams.
Principal Duties and Responsibilities
Skills and Qualifications:
Experience and Education
Benefits Summary
Equal Employment Opportunity:
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.