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Remote Quality Call Monitoring Jobs (NOW HIRING)

Sagility

Quality Analyst

Concord, NC · Remote

... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...

Sagility

Quality Analyst

... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...

Inizio Engage

Contact Center Patient Access Specialist

$18.50 - $23.50/hr

Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...

Inizio Engage

Patient Access Specialist

$17.75 - $23.50/hr

Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...

Domestic and General Group Limited

Flexible - Remote with some travel required Contract Type: Permanent, 40 hours per week At Domestic ... Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)

Cardinal Health

$18.35/hr

Conduct quality reviews of Adverse Events submitted by staff before submission to client safety ... Identify trends and training needs from call monitoring and escalate appropriately. * Work ...

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How much do remote quality call monitoring jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Quality Call Monitoring roles typically pay hourly or per call, and earning $2000 weekly requires consistent high performance, often involving monitoring a large volume of calls and maintaining quality standards. To reach this income level, you may need to work full-time hours, develop strong attention to detail, and gain experience or certifications in call quality assessment. Combining multiple remote roles or increasing your efficiency can also help achieve higher weekly earnings.

Who can perform call quality monitoring?

Call quality monitoring can be performed by trained quality assurance specialists, supervisors, or managers within a company. These roles typically require good communication skills, familiarity with call center software, and an understanding of quality standards to evaluate agent performance effectively.

How to make $1000 a week remotely?

Remote Quality Call Monitoring jobs typically pay hourly rates ranging from $10 to $20, so earning $1000 weekly requires working approximately 50 to 100 hours. Increasing income may involve taking on multiple clients, improving call evaluation skills, or obtaining relevant certifications to access higher-paying opportunities within the field.

Are remote call center jobs legit?

Remote quality call monitoring jobs are legitimate positions in the customer service industry that involve evaluating calls for quality assurance. They typically require skills in communication, attention to detail, and sometimes familiarity with call recording or monitoring software. As with any job, it is important to verify the employer's credibility before applying or providing personal information.
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Remote Quality Call Monitoring jobs near you
Infographic showing various Remote Quality Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 49% Full Time, 13% Part Time, and 38% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,496 per year, or $22.8 per hour.
Quality Analyst

Quality Analyst

Sagility

Concord, NC • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

64th of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Quality Analyst

Job Description:

We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.

Key areas of responsibility:

  • Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
  • Completes established monitoring objectives in accordance with applicable SOP's.
  • Provides written and oral feedback to the Reps on all calls monitored.
  • Completes daily statistical reports and spreadsheets according to standard procedure.
  • Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
  • Attends monthly department meetings to calibrate monitoring measurements.
  • Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
  • Follows all client SOP's and applicable work-related guidance documents.
  • Responsibilities may include taking Supervisory calls and escalations

Skills/experience needed to be successful:

  • High School Diploma or GED
  • Demonstrated written and verbal communication skills
  • Excellent time management skills
  • Must be detail oriented
  • Basic knowledge of PC applications for word processing, spreadsheet, etc
  • Six months - 1 year experience with call center or related field

Sagility Offers Competitive Benefits Including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Flexible Spending Account
  • Life Assistance Program
  • 401K with employer contribution
  • PTO and Sick Time
  • Tuition Reimbursement

Join our team, we look forward to talking with you!

Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location:

Work@Home USAUnited States of America

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