... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
Quality Analyst
Concord, NC · Remote
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
Quality Analyst
Concord, NC · Remote
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
Contact Center Patient Access Specialist
$18.50 - $23.50/hr
Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...
Contact Center Patient Access Specialist
$18.50 - $23.50/hr
Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...
Patient Access Specialist
$17.75 - $23.50/hr
Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...
Patient Access Specialist
$17.75 - $23.50/hr
Conduct quality call monitoring for program team as directed by program leadership * Escalate issues identified by self or project team to appropriate program leadership * Ensure timely processing ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Quick apply
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Nashville, TN (Remote) Job Duration: 04 Months Contract (possible extension) Summary: Completes day ... Perform "live" call monitoring of Telesales Agents to ensure CMS compliance guidelines are achieved
New
Quick apply
Nashville, TN (Remote) Job Duration: 04 Months Contract (possible extension) Summary: Completes day ... Perform "live" call monitoring of Telesales Agents to ensure CMS compliance guidelines are achieved
New
Inbound Call Center Agent
Twin Falls, ID · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
Quick apply
Inbound Call Center Agent
Twin Falls, ID · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Inbound Call Center Agent
Minneota, MN · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
Quick apply
Inbound Call Center Agent
Minneota, MN · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
Call Center Supervisor (Cashway Direct)
Woodstock, GA · On-site +1
$65K - $70K/yr
... remote. This role focuses on driving team performance, managing sales pipelines, and ensuring the ... The supervisor is responsible for coaching, monitoring daily activity, enforcing best practices ...
Quick apply
Call Center Supervisor (Cashway Direct)
Woodstock, GA · On-site +1
$65K - $70K/yr
... remote. This role focuses on driving team performance, managing sales pipelines, and ensuring the ... The supervisor is responsible for coaching, monitoring daily activity, enforcing best practices ...
Flexible - Remote with some travel required Contract Type: Permanent, 40 hours per week At Domestic ... Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)
Flexible - Remote with some travel required Contract Type: Permanent, 40 hours per week At Domestic ... Knowledge of call monitoring and analytics platforms (e.g., Genesys, Verint, or similar)
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... and remote engagement platforms. The Manager, Member Service Center Manager is responsible for ... Establish and reinforce quality assurance practices, including call monitoring, evaluation ...
... and remote engagement platforms. The Manager, Member Service Center Manager is responsible for ... Establish and reinforce quality assurance practices, including call monitoring, evaluation ...
Entry Level Customer Service Representative (Call Center)
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...
Quick apply
Entry Level Customer Service Representative (Call Center)
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Quick apply
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
$18.35/hr
Conduct quality reviews of Adverse Events submitted by staff before submission to client safety ... Identify trends and training needs from call monitoring and escalate appropriately. * Work ...
$18.35/hr
Conduct quality reviews of Adverse Events submitted by staff before submission to client safety ... Identify trends and training needs from call monitoring and escalate appropriately. * Work ...
Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
New
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Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
New
Remote Quality Call Monitoring information
See salary details
$13.46 - $15.76
7% of jobs
$17.50 is the 25th percentile. Wages below this are outliers.
$15.76 - $18.05
23% of jobs
The median wage is $20.07 / hr.
$18.05 - $20.35
22% of jobs
$20.35 - $22.64
15% of jobs
$24.49 is the 75th percentile. Wages above this are outliers.
$22.64 - $24.93
9% of jobs
$24.93 - $27.23
7% of jobs
$27.23 - $29.52
4% of jobs
$29.52 - $31.82
4% of jobs
$31.82 - $34.11
2% of jobs
$34.11 - $36.41
3% of jobs
$36.41 - $38.70
2% of jobs
$13
$22
$38
How much do remote quality call monitoring jobs pay per hour?
How can I make 2000 a week working from home?
Who can perform call quality monitoring?
How to make $1000 a week remotely?
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Sagility rating
4.6
Based on 29 frontline employees who took The Breakroom Quiz
64th of 72 rated call and contact centers
Job description
Job title:
Quality Analyst
Job Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
- Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
- Completes established monitoring objectives in accordance with applicable SOP's.
- Provides written and oral feedback to the Reps on all calls monitored.
- Completes daily statistical reports and spreadsheets according to standard procedure.
- Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
- Attends monthly department meetings to calibrate monitoring measurements.
- Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
- Follows all client SOP's and applicable work-related guidance documents.
- Responsibilities may include taking Supervisory calls and escalations
Skills/experience needed to be successful:
- High School Diploma or GED
- Demonstrated written and verbal communication skills
- Excellent time management skills
- Must be detail oriented
- Basic knowledge of PC applications for word processing, spreadsheet, etc
- Six months - 1 year experience with call center or related field
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location:
Work@Home USAUnited States of America
About Sagility
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Westminster, CO, US
Year founded
1998