Quality Analyst
Concord, NC · Remote
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
Quality Analyst
Concord, NC · Remote
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...
QA SPECIALIST, LHIS
Coral Gables, FL · Remote
Through call monitoring, transaction reviews, quality assessments, and performance analysis, this ... Property & Casualty General Lines Agent License is preferred. #LI-Remote Qualifications: * Minimum ...
QA SPECIALIST, LHIS
Coral Gables, FL · Remote
Through call monitoring, transaction reviews, quality assessments, and performance analysis, this ... Property & Casualty General Lines Agent License is preferred. #LI-Remote Qualifications: * Minimum ...
Inbound Call Center Agent
Minneota, MN · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent ...
Quick apply
Inbound Call Center Agent
Minneota, MN · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent ...
Inbound Call Center Agent
Twin Falls, ID · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent ...
Quick apply
Inbound Call Center Agent
Twin Falls, ID · Remote
$16/hr
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Must be acceptable to have calls/screens monitored and/or recorded, and understand that agent ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Quick apply
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Establish quality assurance programs and processes to monitor the quality and effectiveness of ...
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
AnswerNet is looking for remote, quality, customer-experience-oriented, enthusiastic team members ... Absences are not tolerable. • Must be acceptable to have calls/screens monitored and/or recorded ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
... call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote ... High quality voluntary health, vision, disability, life, and dental insurance programs * 401K ...
Entry Level Customer Service Representative (Call Center)
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...
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Entry Level Customer Service Representative (Call Center)
Middle River, MD · Remote
$17 - $18.50/hr
... go remote once fully trained and metrics are met. Position Summary The Customer Service ... Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Quick apply
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote Contact Center Supervisor
Fort Lauderdale, FL · On-site +1
... quality and training needs. * Provide coaching and mentoring to team to create and foster ... Analyze and identify opportunities through call monitoring and escalation trends to enhance the ...
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
De Kalb, TX · Remote
$15.36/hr
Quality Assurance Agent Job Summary ... Monitor and Evaluate call center activities and complete scorecards to assess each item according ...
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
De Kalb, TX · Remote
$15.36/hr
Quality Assurance Agent Job Summary ... Monitor and Evaluate call center activities and complete scorecards to assess each item according ...
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
Texarkana, AR · Remote
$15.36/hr
Quality Assurance Agent Job Summary ... Monitor and Evaluate call center activities and complete scorecards to assess each item according ...
Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma
Texarkana, AR · Remote
$15.36/hr
Quality Assurance Agent Job Summary ... Monitor and Evaluate call center activities and complete scorecards to assess each item according ...
Remote Call Center
$16.50 - $20.50/hr
About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset ...
Remote Call Center
$16.50 - $20.50/hr
About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset ...
Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
Quick apply
Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
Remote (U.S.) | ~33% Travel Overview: We're seeking an experienced EHR Consultant to advise ... Ensure integration with smart hospital systems (IoT, nurse call, monitoring). * Collaborate with ...
Remote (U.S.) | ~33% Travel Overview: We're seeking an experienced EHR Consultant to advise ... Ensure integration with smart hospital systems (IoT, nurse call, monitoring). * Collaborate with ...
Compliance Quality Assurance Specialist
Dallas, TX · On-site +1
Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
Compliance Quality Assurance Specialist
Dallas, TX · On-site +1
Remote-First with In-Person Training: This position is remote following successful completion of ... Call monitoring to ensure accurate information is provided to our customers as well as making sure ...
Remote Quality Call Monitoring information
See salary details
$13.46 - $15.76
7% of jobs
$17.50 is the 25th percentile. Wages below this are outliers.
$15.76 - $18.05
23% of jobs
The median wage is $20.07 / hr.
$18.05 - $20.35
22% of jobs
$20.35 - $22.64
15% of jobs
$24.49 is the 75th percentile. Wages above this are outliers.
$22.64 - $24.93
9% of jobs
$24.93 - $27.23
7% of jobs
$27.23 - $29.52
4% of jobs
$29.52 - $31.82
4% of jobs
$31.82 - $34.11
2% of jobs
$34.11 - $36.41
3% of jobs
$36.41 - $38.70
2% of jobs
$13
$22
$38
How much do remote quality call monitoring jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
More about Remote Quality Call Monitoring jobs
What cities are hiring for Remote Quality Call Monitoring jobs? Cities with the most Remote Quality Call Monitoring job openings:
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
What states have the most Remote Quality Call Monitoring jobs? States with the most job openings for Remote Quality Call Monitoring jobs include:
What job categories do people searching Remote Quality Call Monitoring jobs look for? The top searched job categories for Remote Quality Call Monitoring jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted yesterday
Sagility rating
4.6
Based on 29 frontline employees who took The Breakroom Quiz
61st of 71 rated call and contact centers
Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
We are currently hiring a talented Quality Analyst to join us in a remote, work at home role.
Key areas of responsibility:
- Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation.
- Completes established monitoring objectives in accordance with applicable SOP's.
- Provides written and oral feedback to the Reps on all calls monitored.
- Completes daily statistical reports and spreadsheets according to standard procedure.
- Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
- Attends monthly department meetings to calibrate monitoring measurements.
- Notifies management immediately of serious infractions in a Customer Service Representative's call quality.
- Follows all client SOP's and applicable work-related guidance documents.
- Responsibilities may include taking Supervisory calls and escalations
Skills/experience needed to be successful:
- High School Diploma or GED
- Demonstrated written and verbal communication skills
- Excellent time management skills
- Must be detail oriented
- Basic knowledge of PC applications for word processing, spreadsheet, etc
- Six months - 1 year experience with call center or related field
Sagility Offers Competitive Benefits Including:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Flexible Spending Account
- Life Assistance Program
- 401K with employer contribution
- PTO and Sick Time
- Tuition Reimbursement
Join our team, we look forward to talking with you!
Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location:
About Sagility
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Westminster, CO, US
Year founded
1998