ZipRecruiter

Log In

2

Remote Quality Call Monitoring Jobs (NOW HIRING)

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ...

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset ...

Kentro

Remote Quality Assurance Lead (VA ESOM)

Monitor quality and performance trends, identify risks or gaps, and proactively recommend corrective actions. * Establish and maintain quality metrics, dashboards, and reporting mechanisms to provide ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

Lab systems Remote Call Center duties: * Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions ...

Conduent, Inc.

Quality Assurance Associate IV

FL · Remote

$24/hr

Quality Assurance Associate IV Remote - Equipment Provided Payrate: $24.00 per hour (which may be ... Perform quality assurance reviews on all components of the operations and conduct call monitoring ...

Conduent, Inc.

Quality Assurance Associate IV

Ocoee, FL · On-site +1

$24/hr

Quality Assurance Associate IV Remote - Equipment Provided Payrate: $24.00 per hour (which may be ... Perform quality assurance reviews on all components of the operations and conduct call monitoring ...

MCI Careers

Debt Recovery Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor progress against key metrics, including collection rates, call quality, and ...

MCI Careers

Debt Recovery Manager

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... and monitor progress against key metrics, including collection rates, call quality, and ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representatives MCI is one of the fastest-growing tech-enabled business services ... below qualities: * Must be 18 years or older. * High school diploma or equivalent required.

Call 4 Health

Team Lead Call Center Remote

Duties and Responsibilities • Constant monitoring of team chats and EZ waits • Supervise all ... Education and/or Experience • AS Degree in Business Administration or equivalent • Call Center ...

aspensurgical

Supplier Quality Manager

Caledonia, MI · Remote

Plan and execute a risk-based supplier audit program, conducting on-site and remote quality system ... Monitor the regulatory landscape for changes impacting supplier quality requirements and ensure ...

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

Meet daily call-handling targets and quality standards * Support outbound follow-up calls as needed ... Fully remote -- work from anywhere in South Africa * Working hours: 09:00-17:00 UK time (11:00-19 ...

RxBenefits

Team Lead, Member Services

$56K - $71K/yr

Conduct QA call monitoring and provide coaching and feedback * Hold agents accountable for ... Remote first work environment * Choice of a HDHP or PPO Medical plan, we pay 100% of the premium ...

New

next page

Showing results 1-20

All JobsRemote Quality Call Monitoring Jobs

Remote Quality Call Monitoring information

See salary details

$13

$22

$38

How much do remote quality call monitoring jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

Remote Quality Call Monitoring roles typically pay hourly or per call, and earning $2,000 weekly requires consistent high performance, efficient call evaluations, and possibly working extra hours or multiple clients. Developing strong communication skills, familiarity with call quality standards, and using monitoring tools can help increase earnings, but reaching this income level may also depend on the company's pay structure and your experience. Most remote call monitoring jobs do not guarantee a fixed weekly income of $2,000 without significant workload or specialized contracts.

What is remote job?

A remote job is a position where employees work outside of a traditional office environment, often from home or another location of their choice. Roles like remote quality call monitoring typically involve using communication tools and monitoring software to evaluate customer interactions, with flexible schedules and the need for good communication skills.

What is the best remote control for Alzheimer's patients?

Remote Quality Call Monitoring professionals focus on evaluating communication systems and tools used in healthcare settings. For Alzheimer's patients, safety-focused remote controls with features like simplified interfaces, large buttons, and emergency call functions are recommended. These devices help caregivers monitor and assist patients remotely, supporting safety and independence.

What is the meaning of the word remote?

In the context of a remote quality call monitoring job, 'remote' refers to performing work outside of a traditional office setting, often from home or another location with internet access. It allows employees to monitor calls and evaluate quality without being physically present in a specific workplace environment.
More about Remote Quality Call Monitoring jobs
What cities are hiring for Remote Quality Call Monitoring jobs? Cities with the most Remote Quality Call Monitoring job openings:
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
What states have the most Remote Quality Call Monitoring jobs? States with the most job openings for Remote Quality Call Monitoring jobs include:
What job categories do people searching Remote Quality Call Monitoring jobs look for? The top searched job categories for Remote Quality Call Monitoring jobs are:
Remote Quality Call Monitoring jobs near you
Team Lead Call Center Remote

Team Lead Call Center Remote

Call 4 Health

Remote

Other

Posted 6 days ago

Job description

Team Lead Call Center Remote

The Team Lead's primary responsibility is to supervise the day-to-day operations of the division, ensuring employees are on time, performing and meeting daily, weekly and monthly goals. Other responsibilities include employee motivation, coaching and developing employees. The Team Lead ensures that the shift is adequately staffed and that schedules are adhered.

Duties and responsibilities include constant monitoring of team chats and EZ waits, supervising all operators regardless of team designation, ensuring individuals/team meet or exceed performance metrics by communicating performance goals and providing on-going feedback to PCRs regarding performance feedback, monitoring and managing each PCRs performance by utilizing call reports at the individual, and team level, handling escalated calls from irate patients/clients, managing the process to ensure resolution of service issue related to escalate the calls, supporting the Operations Manager and Workforce Manager to ensure staff is properly following their schedules, providing regular performance reports to Operations Manager, conducting annual performance reviews and utilizing rewards and recognition programs to drive appropriate results, adding tickets to the C4H Ticketing System and follow up as needed, being on-call if PCRs, Floor Champs or other Team Leads call out, monitoring and managing Call 4 Health's Key Performance Indicators (KPI), updating Ultipro site with employee tardiness, absences, coaching sessions, timesheets, etc., performing other duties assigned by Management, and other duties assigned dependent on various departments.

Supervisory responsibilities include assisting in selection of employees; and coaching and assessing performance for up to 15 employees.

Education and/or experience required includes AS Degree in Business Administration or equivalent, Call Center Experience, Team Lead or Supervisor Experience.

Tools and equipment used include computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax.

Qualifications include great communication and customer service skills, spelling, typing and sentence structure skills, active listening skills, ability to multi-task and motivate others, great attitude & attendance, team player; receptive to feedback & coaching, accountable & compassionate willingness to teach and be taught.

Physical requirements include sitting for long periods of time, walking, talking; hearing and comprehending. The employee is occasionally required to stand; use hands to operate keyboard, phones, (and other office equipment listed above); stoop, kneel, or crouch.

Work environment includes having professional working relationships with various personalities, flexible, adaptable to constant change, ability to deal with stress. Remote work environment includes maintaining a distraction and noise-free work environment, turning cameras on for all training and meetings, and following the dress code policy.

Skills include management, teaching, mentoring, and coaching, all at expert level. Experience required includes leadership EHR/EMR systems remote call center.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply