2

Remote Quality Call Monitoring Jobs in Pennsylvania

$36K - $53K/yr

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... Improving customer service quality results by studying, evaluating, and redesigning processes ...

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

$70K/yr

Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

$19/hr

Monitors remote team quality results, providing the Project Leadership Team with summary information. * Conducts quality/productivity calls with Patient Identity Experts that are not meeting the ...

$19/hr

Monitors remote team quality results, providing the Project Leadership Team with summary information. * Conducts quality/productivity calls with Patient Identity Experts that are not meeting the ...

Perform regularly scheduled qualifying, surveillance and sampling, both on-site, in-plant or remote ... Continually monitor client's implementation of approved quality systems. * Continually evaluate and ...

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Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Philadelphia, PA • On-site, Remote

$18/hr

Full-time

Re-posted 25 days ago


Job description

Job Title: Call Center Representative - English & Spanish (Remote)
Job Type: Full-time, Contract
Location: 100% Remote
Shift timing: 10:00Am to 6:00Pm EST
Pay Rate: $18 per hour
We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor
Minimum Education and Experience:
• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required
Training Schedule:
• Monday through Friday, 9:00 AM - 5:00 PM
• Weekend availability required
Company Culture:
• Detail-oriented - focused on quality and precision
• Outcome-oriented - driven by performance and results
• People-oriented - supportive and fairness-focused
• Team-oriented - collaborative and cooperative