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Remote Quality Call Monitoring Jobs (NOW HIRING)

Assurant

Associate Quality Assurance Coordinator

$19.08 - $30.53/hr

The Associate Quality Assurance Coordinator focuses on improving individual performance and the overall customer experience through call monitoring, side-by-side coaching, client call calibrations ...

Hocking College

Call Center Analyst

Charleston, WV · Remote

$50K/yr

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

GetixHealth

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

MCI

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Candidate Qualifications Qualities We Look For: All positive, and driven applicants are encouraged ...

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Remote Quality Call Monitoring information

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How much do remote quality call monitoring jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

Remote Quality Call Monitoring roles typically pay hourly or per call, and earning $2,000 weekly requires consistent high performance, efficient call evaluations, and possibly working extra hours or multiple clients. Developing strong communication skills, familiarity with call quality standards, and using monitoring tools can help increase earnings, but reaching this income level may also depend on the company's pay structure and your experience. Most remote call monitoring jobs do not guarantee a fixed weekly income of $2,000 without significant workload or specialized contracts.

What is remote job?

A remote job is a position where employees work outside of a traditional office environment, often from home or another location of their choice. Roles like remote quality call monitoring typically involve using communication tools and monitoring software to evaluate customer interactions, with flexible schedules and the need for good communication skills.

What is the best remote control for Alzheimer's patients?

Remote Quality Call Monitoring professionals focus on evaluating communication systems and tools used in healthcare settings. For Alzheimer's patients, safety-focused remote controls with features like simplified interfaces, large buttons, and emergency call functions are recommended. These devices help caregivers monitor and assist patients remotely, supporting safety and independence.

What is the meaning of the word remote?

In the context of a remote quality call monitoring job, 'remote' refers to performing work outside of a traditional office setting, often from home or another location with internet access. It allows employees to monitor calls and evaluate quality without being physically present in a specific workplace environment.
More about Remote Quality Call Monitoring jobs
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Remote Quality Call Monitoring jobs near you
Associate Quality Assurance Coordinator

Associate Quality Assurance Coordinator

Assurant

Remote

$19.08 - $30.53/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Identify QA deficiencies through root cause analysis and develop action plans to target deficiencies and improve results.

  • Monitor and evaluate call center representatives' performance through call monitoring, side-by-side coaching, and client call calibrations.

  • Provide statistical data and feedback on quality issues and collaborate with training and management to improve individual and department results.

Job description

This position will be in our Financial Services Department. This job is responsible for identifying training and development needs for our Customer Service call center reps, servicing multiple clients. The Associate Quality Assurance Coordinator focuses on improving individual performance and the overall customer experience through call monitoring, side-by-side coaching, client call calibrations, and monitoring quality results.
What will be my duties and responsibilities in this job?
  • Identify QA deficiencies through root cause analysis
  • Partner with Training and Management to identify programs that reduce errors and improve both individual and department results
  • Develop tools, resources, and job aids to improve individual and overall results
  • Balance priorities to achieve deadlines and key target expectations
  • Provide statistical data and patterns of top errors by client and department
  • Develop action plans to target deficiencies and improve results
  • Ability to work with various skill sets, personalities, and working styles
  • Work in conjunction with the Call Center Management team to improve the overall associate and department QA scores
  • Attend and provide feedback for internal/external client calibration sessions for Customer Care
  • Complete monthly side by side & silent monitoring based on established KPI's
  • Maintain positive, productive, and effective relationships with management and call center employees
  • Liaison both internally and externally with clients, management, associates, and quality assurance
  • Review and evaluate claim decisions

What are the requirements needed for this position?
  • High school diploma or GED
  • 3 years related experience for quality assurance in any industry
  • Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint
  • Ability to quickly develop rapport with clients and/or customers over the phone in a professional and friendly manner
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment
  • Strong analytical skills
  • General knowledge of QA systems and tools preferred
  • Detail and project oriented
  • Displays strong organizational and time management skills
  • Ability to handle multiple tasks simultaneously with priorities and work under pressure to meet deadlines
  • Willingness to adapt to a constantly evolving product and work environment
  • Ability to work independently and communicate in a conversational manner that promotes dialogue and establishes rapport
  • Ability to coach call taking representatives
  • Ability to develop relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
  • Ability to effectively assess and diffuse difficult situations and then escalate issues to appropriate leadership as needed
  • Success requires obtaining an intimate knowledge in the products and services.
  • Bilingual required (English/Spanish)

Pay Range:
$19.08 - $30.53
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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