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Remote Quality Call Monitoring Jobs (NOW HIRING)

American Health Connection

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Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

Alignment Healthcare

Remote-Customer Success Lead

... call monitoring, and guidance to ensure readiness and confidence. Performance Monitoring ... quality, and service metrics. * Identify trends in escalations and member feedback; provide ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

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How much do remote quality call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote quality call monitoring in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
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Remote Quality Call Monitoring jobs near you
Infographic showing various Remote Quality Call Monitoring job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,496 per year, or $22.8 per hour.

Remote Training Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 12 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

·         Lead the daily operations of the Training and Quality Assurance team.

·         Develop, implement, and maintain training programs for new hires and existing staff.

·         Design and update training materials, job aids, and instructional resources.

·         Conduct instructor-led, virtual, and self-paced training programs.

·         Establish quality standards and performance evaluation methodologies.

·          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

·         Conduct calibration sessions with operational leadership and quality teams.

·          Analyze quality trends and identify opportunities for coaching and performance improvement.

·         Prepare quality assurance reports, dashboards, and performance analyses.

·         Develop corrective action plans and continuous improvement initiatives.

·         Coordinate with operational leadership to identify training needs and performance gaps.

·          Perform additional duties as assigned

  • Bachelor\'s degree from an accredited institution (Preferred)
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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