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Overnight Quality Call Monitoring Jobs (NOW HIRING)

6AM City

Call Monitoring Specialist

California, MO · On-site

$23 - $25/hr

Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in ...

6AM City

Call Monitoring Specialist

California, MO · On-site

$23 - $25/hr

Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Call Monitoring & Quality Oversight * Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

Call Monitoring & Quality Oversight * Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Call Monitoring & Quality Oversight * Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Review existing call monitoring processes and migrate forms to the call recording platform * Analyzes incoming calls to identify low-quality and high-quality calls using the analytical engine of the ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Review existing call monitoring processes and migrate forms to the call recording platform * Analyzes incoming calls to identify low-quality and high-quality calls using the analytical engine of the ...

Kelly Services

Overnight QA Supervisor

Lancaster, SC

$75K - $85K/yr

... overnight QA team in a fast-paced, FDA-regulated manufacturing environment. This role is ... Monitor quality metrics and champion continuous improvement initiatives throughout the department.

SpecialtyRX

Be Seen First

Overnight QA Wellness Rep

Ridgefield Park, NJ · On-site

$19 - $22/hr

We're currently seeking Full Time Overnight Wellness Quality Assurance Rep to join our New Jersey ... Monitor stats and log NARCOTICS & IV using Excel Files: * * Log in Tardy Drivers using Excel file.

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes * Identify issues to focus root cause analysis and continuous improvement efforts * Facilitate vendor ...

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How much do overnight quality call monitoring jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for overnight quality call monitoring in the United States is $31.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.86 per hour, depending on experience, location, and employer.

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Overnight Quality Call Monitoring jobs near you

Call Monitoring Specialist

California, MO • On-site

6AM City
Motion Picture and Video Production • 51 - 200 employees
Learn more about 6AM Cityexternal

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description Lobel Financial is seeking a detail-oriented Call Monitoring (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment. Position Overview The Call Monitoring (QA) Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance. Key Responsibilities Review live and recorded calls to evaluate collector interactions with customers and third parties. Assess compliance with applicable legal, regulatory, and internal policy requirements. Evaluate the effectiveness and professionalism of collection techniques. Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines. Communicate findings and performance trends clearly to management. Escalate significant compliance concerns or collection-related issues immediately. Notify management promptly of issues or delays that may affect workflows or processing timelines. Use Microsoft Word and Excel to complete assignments, reporting, and documentation. Support projects and tasks that improve departmental efficiency, workflows, and performance. Qualifications Education: High School or GED required, associate or bachelor's degree in finance or related field preferred. 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred. Strong attention to detail and the ability to evaluate interactions objectively and consistently. Clear written and verbal communication skills. Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment. Working knowledge of Microsoft Word and Excel. Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly. Commitment to learning, professional growth, and continuous improvement. Pay & Benefits Competitive hourly pay: $23 - $25/hour 401(k) with company match Medical, dental, and vision insurance Optional life insurance Paid holidays Paid vacation and sick time Opportunities for internal promotion and career advancement Lobel Financial is an Equal Opportunity Employer. Company Description Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast. Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel. Lobel Financial is an equal opportunity employer. #J-18808-Ljbffr

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