ZipRecruiter

Log In

1

Overnight Quality Call Monitoring Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Implement and maintain quality assurance standards through call monitoring and feedback * Manage staff schedules and ensure adequate coverage across shifts * Handle escalated customer issues and ...

All-Stat Portable

Client Services Manager

Palatine, IL · On-site

Monitor positive result workflows for timeliness, accuracy, and proper documentation * Step in to ... Call Audits & Quality Reviews * Assist with monthly call audits for overnight operations * Review ...

All-Stat Portable

Client Services Manager

Palatine, IL · On-site

Monitor positive result workflows for timeliness, accuracy, and proper documentation * Step in to ... Call Audits & Quality Reviews * Assist with monthly call audits for overnight operations * Review ...

next page

Showing results 1-20

All JobsQuality Call Monitoring JobsOvernight Quality Call Monitoring Jobs

Overnight Quality Call Monitoring information

See salary details

$14

$31

$53

How much do overnight quality call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for overnight quality call monitoring in the United States is $31.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.86 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
Overnight Quality Call Monitoring jobs near you
Quality Assurance Manager

Quality Assurance Manager

North South Consulting Group

Hubert, NC • On-site

Full-time

Posted 13 days ago

Job description

The Quality Assurance Manager is responsible for overseeing the quality management program for the USMC Wounded Warrior Call Center. This position develops, implements, and monitors quality assurance processes to ensure compliance with the Performance Work Statement (PWS), Performance Requirements Summary (PRS), and all applicable Marine Corps policies. Serving as the Alternate Program Manager, this individual also assumes management responsibilities in the absence of the Program Manager, ensuring uninterrupted operations and contract performance.
Responsibilities
  • Develop, implement, and maintain the Quality Control Plan (QCP).
  • Monitor contract performance against all PRS metrics and performance standards.
  • Conduct call monitoring and quality reviews of customer interactions.
  • Develop quality scorecards, evaluation criteria, and performance reports.
  • Analyze performance trends and recommend corrective actions and process improvements.
  • Conduct internal audits to ensure compliance with contract requirements.
  • Provide coaching and feedback to supervisors and customer care representatives.
  • Track corrective actions through completion.
  • Prepare monthly quality assurance reports for Government review.
  • Ensure compliance with HIPAA, Privacy Act, cybersecurity, and PII requirements.
  • Serve as the Alternate Program Manager when required.
  • Assist with risk management, transition activities, and continuous process improvement initiatives.
  • Support Government Quality Assurance Surveillance Program (QASP) reviews.
Qualifications
  • Bachelor’s degree
  • 3 years or more of QA/QC experience in a call center or customer service environment.
  • Experience developing quality assurance scorecards and monitoring customer interactions.
  • Knowledge of quality management methodologies and continuous improvement processes.
  • Experience conducting performance audits and compliance reviews.
  • Strong leadership and coaching abilities.

Desired Qualifications
  • Experience supporting Department of Defense or healthcare contracts.
  • Lean Six Sigma or other quality improvement certification.
  • Experience preparing executive performance reports and dashboards.

Powered by JazzHR

94g3NT4PhT