Quality Assurance
Lakeland, FL · On-site
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
Lakeland, FL · On-site
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance
$19 - $23.25/hr
Track performance of collection agents and update call monitoring forms. Provides daily ... quality control are encouraged to apply. If you're a bilingual professional with a keen eye for ...
Quality Assurance Monitor
Buffalo, NY · Hybrid
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · Hybrid
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · On-site
$24/hr
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
Quality Assurance Monitor
Buffalo, NY · On-site
$24/hr
Oversee call monitoring activities and provide comprehensive reports on data and trends to the facility management team. * Engage in calibration sessions to maintain consistency in vendor evaluations.
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Overnight QA Sanitation Technician Company History: Dr. Praegers was founded in 1994 with the ... Monitor facility personnel to ensure compliance with all appropriate Good Manufacturing Practices ...
Overnight QA Sanitation Technician Company History: Dr. Praegers was founded in 1994 with the ... Monitor facility personnel to ensure compliance with all appropriate Good Manufacturing Practices ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Liberty, MO · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Call Center Shift Supervisor
Olathe, KS · On-site
... call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff ...
Be Seen First
Inside Sales Call Center Supervisor - On-Site Only
Atlanta, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance indicators including: * * Call volume * Talk time * Conversion rates * Follow-up activity * Attendance
New
Urgent
Quick apply
Be Seen First
Inside Sales Call Center Supervisor - On-Site Only
Atlanta, GA · On-site
$55K - $85K/yr
Monitor call quality, customer interactions, and sales effectiveness * Drive key performance indicators including: * * Call volume * Talk time * Conversion rates * Follow-up activity * Attendance
New
Urgent
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
Quick apply
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll manage a team of call center representatives, monitor queue performance and call quality, and step in on escalated calls when a member needs resolution. This is a working supervisor role. You ...
Overnight Quality Call Monitoring information
See salary details
$14.90 - $18.40
17% of jobs
$19.78 is the 25th percentile. Wages below this are outliers.
$18.40 - $21.90
20% of jobs
$21.90 - $25.39
4% of jobs
The median wage is $27.72 / hr.
$25.39 - $28.89
13% of jobs
$28.89 - $32.39
13% of jobs
$33.93 is the 75th percentile. Wages above this are outliers.
$32.39 - $35.88
18% of jobs
$35.88 - $39.38
4% of jobs
$39.38 - $42.88
4% of jobs
$42.88 - $46.37
3% of jobs
$46.37 - $49.87
2% of jobs
$49.87 - $53.37
1% of jobs
$14
$31
$53
How much do overnight quality call monitoring jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for overnight quality call monitoring in the United States is $31.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.86 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Quality Call Monitoring jobs? The most popular types of Quality Call Monitoring jobs are:
$19 - $23.25/hr
Other
Medical, Dental, Vision, Retirement
Posted 5 days ago
Job description
Quality Assurance
Job Description
This position listens to Call Center Agents phone calls to make sure all employees are following the guidelines in place.
Must haves:
- Strong listening and communication skills.
- Extreme attention to detail
- Possesses a growth mindset, be trainable and open to new skills
- Track performance of collection agents and update call monitoring forms. Provides daily communications updates to the senior management team.
- Ensure the employees are giving our customers accurate information in a courteous and professional manner
- Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email and calibration calls.
- Identify and recommend procedural improvements.
Skills Required
- High School Diploma or equivalent
- Good written, verbal, active listening, and phone communication skills
- Proficient computer skills
- Bilingual/ Spanish speaking
Benefits
- 401k
- Full health care, dental, vision after 60 days
Applicants with a strong customer service background and a passion for quality control are encouraged to apply. If you're a bilingual professional with a keen eye for detail and a commitment to excellence, we would like to hear from you.
Job Type: Full-time
Experience:
- Manufacturing: 1 year (Preferred)