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Remote Call Monitoring Jobs (NOW HIRING)

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

GetixHealth

Call Center Supervisor- Remote

Manitowoc, WI · On-site +1

$50K/yr

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...

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How much do remote call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call monitoring in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

More about Remote Call Monitoring jobs
What cities are hiring for Remote Call Monitoring jobs? Cities with the most Remote Call Monitoring job openings:
What states have the most Remote Call Monitoring jobs? States with the most job openings for Remote Call Monitoring jobs include:
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Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Supervisor- Remote

Patient Accounting Service Center, LLC

Manitowoc, WI • Remote

Full-time

Re-posted 26 days ago

Job description

Location: Remote (Need to pass internet speed test)Department: Healthcare Operations / Call Center
Reports To: Patient Customer Service Manager
Compensation: $50,000+ (Based on experience) + quarterly bonus eligibility
Schedule: Full-time, Monday–Friday 8:00 - 4:30pm CST and one late night until 7:00PM CST

POSITION SUMMARY:

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.

KEY RESPONSIBILITIES:

Leadership & Team Development

  • Partner with Human Resources to recruit, interview, and select top talent.

  • Build meaningful connections with team members to encourage open communication, trust, and accountability.

  • Coach, train, and motivate staff to meet and exceed performance goals.

  • Conduct regular one-on-ones, evaluations, and professional development sessions.

  • Recognize and reward individual and team achievements to boost engagement and morale.

  • Coordinate cross-training and onboarding with Training and Workforce Analysts.

Performance Management:

  • Establish clear goals and performance metrics for the team.

  • Monitor and evaluate results based on productivity, quality, and timeliness.

  • Analyze reports to identify performance trends and process improvement opportunities.

  • Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.

  • Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:

    • Identify and implement process improvements that support department goals.

    • Manage resources and schedules to maintain service levels and client satisfaction.

    • Handle escalated calls or issues, ensuring prompt and professional resolution.

    • Partner with leadership and cross-functional departments to align operational objectives.

    • Champion GetixHealth’s mission, vision, and values across all interactions.

QUALIFICATIONS:

Education:

  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

  • 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.

  • Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:

  • 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred

  • Experience managing remote teams and prioritizing workloads across multiple client accounts

  • Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:

  • Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:

  • Proficient in Microsoft Office Suite and contact center technology platforms

  • Strong computer literacy and ability to troubleshoot basic technical issues remotely

  • Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:

  • Remote position – work from home anywhere in the U.S.

  • Company-provided computer and necessary equipment

  • Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.