ZipRecruiter

Log In

1

Call Centre Monitoring Jobs (NOW HIRING)

Lobel Financial Corporation

Be Seen First

Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Lobel Financial is seeking a detail-oriented Call Center Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in ...

Maximus

Call Center Manager

Topeka, KS · On-site

... Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. - Provide leadership with updates on all issues regarding quality, training, policy ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Monitor and analyze call center performance metrics to identify areas for improvement * Ensure compliance with company policies and procedures * Provide coaching and training to call center ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Centre Monitoring Jobs

Call Centre Monitoring information

See salary details

$10

$17

$25

How much do call centre monitoring jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call centre monitoring in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What cities are hiring for Call Centre Monitoring jobs?

Cities with the most Call Centre Monitoring job openings:

What states have the most Call Centre Monitoring jobs?

States with the most job openings for Call Centre Monitoring jobs include:

What are popular job titles related to Call Centre Monitoring jobs?

For Call Centre Monitoring jobs, the most frequently searched job titles are:

Call Center Monitoring Specialist

Anaheim, CA • On-site

LOBEL FINANCIAL
Finance and Insurance • 501 - 1,000 employees
Learn more about LOBEL FINANCIALexternal

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job description

Lobel Financial is seeking a detail-oriented Call Center Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.

Position Overview

The Call Center Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.

Key Responsibilities

  • Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.
  • Measure compliance with applicable legal, regulatory, and internal policy requirements.
  • Track and report key findings and performance trends clearly to management.
  • Identify and report significant compliance concerns or collection-related issues upon discovery.
  • Partner with Management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategies
  • Collaborate with QA/Compliance Teams to identify any process improvements, policy updates
  • Maintain accurate records of monitoring activities, including call summaries, notes, escalations
  • Stay updated on industry trends, emerging technologies, and best practices to monitor collection calls.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.

Qualifications

  • Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
  • 1-3 years of experience in call center quality assurance, monitoring, or collections operations
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Excellent verbal and written communication skills for reporting and coaching.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.
  • Ability to work independently and meet tight deadlines.

Pay & Benefits

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement


Lobel Financial is an Equal Opportunity Employer.

Apply