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Call Centre Monitoring Jobs (NOW HIRING)

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

MMC Group

Supervisor - Call Center

Manhattan, NY · On-site

$36K - $42K/yr

Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance * Assist with the development and implementation of ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$60 - $80/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM ... Monitor individual and team performance and provide regular coaching * Establish clear performance ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Monitor call queues, call volumes, and response times * Maintain a clean, accurate, and green ...

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Call Centre Monitoring information

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$10

$17

$25

How much do call centre monitoring jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call centre monitoring in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What cities are hiring for Call Centre Monitoring jobs?

Cities with the most Call Centre Monitoring job openings:

What states have the most Call Centre Monitoring jobs?

States with the most job openings for Call Centre Monitoring jobs include:

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For Call Centre Monitoring jobs, the most frequently searched job titles are:

Team Lead Call Center at Cincinnati, OH (Onsite)

Cincinnati, OH • On-site

Apptad
IT Services • 501 - 1,000 employees
Learn more about Apptadexternal

$22 - $23/hr

Other

Re-posted 7 days ago

Job description

Job Title: Team Lead - Call Center
Location: Cincinnati OH 45227 (On-site role)
Work Schedule: Any 8-hour shift between 8 AM EST - 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday
Pay: $22-$23/hr on C2C
Must Have Experience: Call Center, Customer Support and Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
Reports To: Delivery Manager
GENERAL FUNCTION
First level of management in the Call Center Department. Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Coordinate and supervise day-to-day workflow in the Call Center.
  • Monitor Call Center activity to ensure customer service and production standards are met and maintained. Work with other members of the management team to address problems when they arise.
  • Prioritize work and delegate tasks to ensure proper coverage of functions, including assisting as part of a team in the overall management of call flow.
  • Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.
  • Oversee post-classroom training of new hires, ensuring a full understanding of departmental procedures, Bank procedures, and Bank products and services. Promote teamwork and cross-training among employees.
  • Responsible for the development and motivation of staff and ensuring they have the necessary resources to perform their jobs effectively.
  • Continually identify and implement process improvements and work efficiencies to enhance Call Center performance.
  • Encourage and develop employees' sales skills. Promote cross-selling and upselling of products and services.
  • Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings. Provide feedback and coaching based on quality monitoring results and Voice of Customer feedback.
  • Identify individual and group training needs and collaborate with the management team to develop effective improvement plans.
  • Monitor employee attendance and ensure accuracy of hours worked prior to payroll submission.
  • Demonstrate expert knowledge of banking products and services.
  • Assume periodic responsibility for managing the entire shift, including nights and weekends.
  • Oversee specific departmental projects as assigned.
  • Participate in internal or external departmental rotations for development purposes.
  • Continuously learn and enhance knowledge of Bank products and services.
  • Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
  • Providing timely, candid, and constructive performance feedback.
  • Developing employees to their fullest potential and providing challenging opportunities that support career growth.
  • Building and maintaining an appropriate talent pool to ensure adequate bench strength and succession planning.
  • Recognizing and rewarding employees for accomplishments and contributions.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
  • Bachelor's degree or equivalent experience required.
  • 0-2 years of supervisory experience, preferably in a customer service environment.
  • Banking operations experience in the specified area or a comparable area preferred.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
  • Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
  • Ability to multi-task and be flexible.
  • Excellent organization and project management skills.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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