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Virtual Live Chat Jobs (NOW HIRING)

VCA Animal Hospital

Virtual Care Technician

OR · Remote

$17.64 - $26.45/hr

The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the "live chat" function within the myVCA mobile application. Virtual Care Technicians are ...

Imagine Learning

Virtual Teacher

Milwaukee, WI · On-site +1

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

Virtual Teacher

New York, NY · On-site +1

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

Virtual Teacher

Milwaukee, WI · On-site +1

$44K/yr

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

Virtual Teacher

$44K/yr

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

Virtual Teacher

Minneota, MN · On-site +1

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

Imagine Learning

Virtual Teacher

ID · On-site +1

As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing ...

First National Bank Texas

Virtual Banker

Brownsville, TX

$16.50 - $20.25/hr

Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency Must display ...

First National Bank Texas

Virtual Banker

Brownsville, TX · On-site

$16.50 - $20.25/hr

* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency * Must display ...

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How much do virtual live chat jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for virtual live chat in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a Virtual Live Chat job?

A Virtual Live Chat job involves providing customer service, support, or sales assistance to clients and customers via online chat platforms. Employees in this role typically respond to questions, resolve issues, and offer information in real-time, all through a chat interface rather than phone or in-person interactions. These jobs are often remote and require strong written communication skills, multitasking ability, and good problem-solving skills. Virtual Live Chat roles are popular among companies that want to offer quick, efficient support to their users.

What are the key skills and qualifications needed to thrive as a Virtual Live Chat Agent, and why are they important?

To thrive as a Virtual Live Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and basic CRM systems is typically required. Strong problem-solving abilities, patience, and customer-focused empathy make someone excel in this role. These skills are crucial for efficiently resolving customer inquiries, maintaining a positive brand image, and ensuring customer satisfaction in a digital environment.

What are some common challenges faced by Virtual Live Chat representatives, and how can they be managed effectively?

Virtual Live Chat representatives often encounter challenges such as handling high volumes of simultaneous chats, managing difficult or frustrated customers, and maintaining accuracy while working quickly. To succeed, it's important to develop strong multitasking skills, stay organized, and use available resources like canned responses and knowledge bases. Regular communication with your support team and ongoing training can also help you stay updated on product changes and best practices, making it easier to provide efficient, accurate support.

What is the difference between Virtual Live Chat vs Customer Service Representative?

AspectVirtual Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, online platform-basedOffice or remote, depending on employer
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and service sectors
Job FocusHandling online chats, providing instant supportHandling phone calls, emails, and in-person inquiries

Virtual Live Chat roles focus on online, real-time customer support via chat platforms, often remotely. Customer Service Representatives may handle various communication channels, including calls and emails, in diverse settings. Both roles require strong communication skills but differ mainly in their work environment and interaction methods.

More about Virtual Live Chat jobs
What cities are hiring for Virtual Live Chat jobs? Cities with the most Virtual Live Chat job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Virtual Live Chat jobs? States with the most job openings for Virtual Live Chat jobs include:
What job categories do people searching Virtual Live Chat jobs look for? The top searched job categories for Virtual Live Chat jobs are:
Virtual Live Chat jobs near you
Infographic showing various Virtual Live Chat job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 5% Part Time, and 21% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Online Chat Representative

WLC Management Firm LLC

Harrisburg, IL • Remote

Full-time

Posted 6 days ago

Job description

About WLC Management Law Firm
WLC Management is a client-focused law firm specializing in [insert practice areas]. We leverage technology to make legal help accessible nationwide. Our entire intake team works remotely, and you’ll be part of our distributed team serving clients across multiple states.

Role Overview
As an Online Chat Representative, you’ll be the first point of contact for potential clients reaching out via our website live chat. No commuting, no office — you’ll help people from your home office while we provide all the tools and training.

Key Responsibilities

  • Remote live chat support: Respond to inbound website chats from your home within 30 seconds
  • Lead qualification: Screen potential clients virtually using our secure chat amp; CRM platform
  • Virtual appointment setting: Schedule consultations directly into attorneys’ calendars via cloud tools
  • Digital data entry: Log all interactions in our web-based legal CRM
  • Remote collaboration: Communicate with attorneys and case managers via Slack/Zoom
  • Compliance: Maintain client confidentiality from your secure home workspace per ABA rules

Requirements

  • High school diploma or equivalent; college coursework a plus
  • 1+ years customer service, sales, or chat support experience
  • Typing speed 50+ WPM with 95% accuracy
  • Home office setup: Quiet, distraction-free workspace, reliable high-speed internet 25+ Mbps
  • Own computer with webcam; company headset + software provided
  • Available for remote shifts including evenings/weekends as scheduled
  • US-based and authorized to work in the US

Nice to have

  • Prior remote work experience
  • Bilingual: English/Spanish highly preferred
  • Experience with legal software like Clio, MyCase

Apply