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Freelance Live Chat Jobs (NOW HIRING)

Mommy Poppins

Boston- Freelance Writer

Boston, MA · Remote

$100 - $2.0K/mo

You live for a good weekend itinerary. * You have a sharp eye for photography and catching fun ... chat for local recommendations. Ready to join the fun? Don't just do it for the 'gram--do it for ...

New

Mommy Poppins

Chicago - Freelance Writer

Chicago, IL · Remote

$100 - $2.0K/mo

You live for a good weekend itinerary. * You have a sharp eye for photography and catching fun ... chat for local recommendations. Ready to join the fun? Don't just do it for the 'gram--do it for ...

New

Mommy Poppins

Houston - Freelance Writer

Houston, TX · Remote

$100 - $2.0K/mo

You live for a good weekend itinerary. * You have a sharp eye for photography and catching fun ... chat for local recommendations. Ready to join the fun? Don't just do it for the 'gram--do it for ...

New

Space44

Engineer / Developer - Freelance (Remote)

You'll be among the first we reach out to when new freelance opportunities go live. Key ... Hireflix Chat (20 min): Share how you work and what matters most to you * HR Sync (45 min): Connect ...

Space44

Engineer / Developer - Freelance (Remote)

You'll be among the first we reach out to when new freelance opportunities go live. Key ... Hireflix Chat (20 min): Share how you work and what matters most to you * HR Sync (45 min): Connect ...

BIZ Delegation Services

$10 - $15/hr

We have many clients from small/mid size businesses, freelancers, and bloggers who has outsource ... We have our own Contractor portal, live team chat, and free project management tools to help you ...

3M

Social Content Specialist

Maplewood, MN

$95K - $116K/yr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Social Content Specialist

Maplewood, MN · On-site

$95K - $116K/yr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

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Freelance Live Chat information

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How much do freelance live chat jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freelance live chat in the United States is $62.54, according to ZipRecruiter salary data. Most workers in this role earn between $60.34 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Freelance Live Chat vs Customer Service Representative?

AspectFreelance Live ChatCustomer Service Representative
CredentialsNone required, some tech skillsHigh school diploma or equivalent, sometimes certifications
Work EnvironmentRemote, independentOffice or remote, employer-based
Industry UsageFreelance platforms, online businessesCorporate, retail, service industries
Work FlexibilityHigh, self-managed hoursFixed shifts, employer schedules

Freelance Live Chat roles typically involve independent, remote work with flexible hours, often on freelance platforms. Customer Service Representatives usually work for a company, with more structured schedules and employer-based settings. Both roles require strong communication skills, but Freelance Live Chat offers greater flexibility and independence.

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Freelance Live Chat jobs near you

Full-Time Customer Support Specialist for a Travel Agency

Purely Optimal Inc.

Remote

Full-time

Posted 13 days ago

Job description

ABOUT TRAVEL HACK
Travel Hack Ventures Inc. operates a membership travel service that unlocks private hotel rates across millions of properties worldwide. Members pay an annual fee and save more than they spend, with bookings powered by a global network of hotel suppliers. Our support team is the human side of that promise, the people who make sure every member feels looked after.
THE ROLE
As a Customer Support Specialist, you will own member inquiries from first message to resolution. The bulk of the role is handling email support, reading carefully, answering clearly, and resolving issues in as few replies as possible, alongside live chat and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction.
WHAT YOU'LL DO
  • Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies.
  • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions.
  • Guide members through the platform and resolve issues at first contact wherever possible.
  • Verify identity and handle account details securely, following member verification and data-handling procedures.
  • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time.
  • Keep canned responses and help content sharp so common questions get fast, consistent answers.
  • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

Requirements
WHAT YOU BRING
  • Travel industry experience (required). You have worked in travel or hospitality before, whether at an OTA, travel agency, airline, hotel, or booking platform, and you understand how bookings, cancellations, and itineraries actually work.
  • Excellent written and spoken English, clear, warm, and professional. Members judge us by how well you communicate, so this matters as much as the travel knowledge above.
  • 1-2+ years in customer or member support, ideally email-based or in a ticketing environment.
  • Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply.
  • Calm and empathetic under pressure, with a genuine solutions-first mindset.
  • Organized and detail-oriented, comfortable managing a busy ticket queue without dropping threads.
  • Tech-comfortable, quick to learn helpdesk, CRM, and booking tools.
  • A reliable internet connection and a quiet, professional remote workspace.

TOOLS & SKILLS
Travel Industry • Email Support • Helpdesk / Ticketing • Live Chat • CRM • Written English • Problem-Solving • Booking Systems
Benefits
COMPENSATION & SCHEDULE
  • Salary: USD 200-500 per month, depending on experience.
  • Shift: Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone.
  • Engagement type: Remote, full-time, freelance basis (monthly invoice).
  • Training period: First 2-4 weeks may run on a daytime schedule overlapping with the operations team before transitioning to the standard EST shift.

WHY TRAVEL HACK
  • Remote-first with a flexible, results-driven culture.
  • Real impact, you are the human members rely on when it matters most.
  • Room to grow into senior support or operations as the company scales.
  • A direct line to the operations team, your insights shape how we improve.

HOW TO APPLY
Send your CV, a short note on your support experience, and a one-minute video (required) telling us why you are a fit for this role. Optional but encouraged: a brief sample of how you would reply to a member email asking to cancel a booking, we care most about how you communicate.

Apply