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Virtual Live Chat Jobs (NOW HIRING)

First National Bank Texas

Virtual Banker

Brownsville, TX · On-site +1

$16.50 - $20.25/hr

* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency * Must display ...

BIZ Delegation Services

$10 - $15/hr

We have our own Contractor portal, live team chat, and free project management tools to help you stay organized and on track, weekly virtual meetings with us, collab and socialize with other Virtual ...

Texas Sports Academy

Virtual Guide (Remote - USA)

Building genuine relationships over video and chat so students trust you enough to accept coaching ... Comfortable running engaging live sessions on Zoom or similar platforms (cameras on, high ...

Techvilla Solutions

Genesys Developer

$57.50 - $78.75/hr

Implement and support AI-driven customer engagement solutions, including virtual agents and ... Live Chat, Workforce Management (WFM), and Omnichannel solutions. * Experience with Genesys AI ...

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How much do virtual live chat jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for virtual live chat in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is a Virtual Live Chat job?

A Virtual Live Chat job involves providing customer service, support, or sales assistance to clients and customers via online chat platforms. Employees in this role typically respond to questions, resolve issues, and offer information in real-time, all through a chat interface rather than phone or in-person interactions. These jobs are often remote and require strong written communication skills, multitasking ability, and good problem-solving skills. Virtual Live Chat roles are popular among companies that want to offer quick, efficient support to their users.

What are the key skills and qualifications needed to thrive as a Virtual Live Chat Agent, and why are they important?

To thrive as a Virtual Live Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with live chat software (such as Zendesk, LiveChat, or Intercom) and basic CRM systems is typically required. Strong problem-solving abilities, patience, and customer-focused empathy make someone excel in this role. These skills are crucial for efficiently resolving customer inquiries, maintaining a positive brand image, and ensuring customer satisfaction in a digital environment.

What are some common challenges faced by Virtual Live Chat representatives, and how can they be managed effectively?

Virtual Live Chat representatives often encounter challenges such as handling high volumes of simultaneous chats, managing difficult or frustrated customers, and maintaining accuracy while working quickly. To succeed, it's important to develop strong multitasking skills, stay organized, and use available resources like canned responses and knowledge bases. Regular communication with your support team and ongoing training can also help you stay updated on product changes and best practices, making it easier to provide efficient, accurate support.

What is the difference between Virtual Live Chat vs Customer Service Representative?

AspectVirtual Live ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentRemote, online platform-basedOffice or remote, depending on employer
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and service sectors
Job FocusHandling online chats, providing instant supportHandling phone calls, emails, and in-person inquiries

Virtual Live Chat roles focus on online, real-time customer support via chat platforms, often remotely. Customer Service Representatives may handle various communication channels, including calls and emails, in diverse settings. Both roles require strong communication skills but differ mainly in their work environment and interaction methods.

More about Virtual Live Chat jobs
What cities are hiring for Virtual Live Chat jobs? Cities with the most Virtual Live Chat job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Virtual Live Chat jobs? States with the most job openings for Virtual Live Chat jobs include:
What job categories do people searching Virtual Live Chat jobs look for? The top searched job categories for Virtual Live Chat jobs are:
Virtual Live Chat jobs near you
Infographic showing various Virtual Live Chat job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 5% Part Time, and 21% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.
Bilingual Virtual Banker

Bilingual Virtual Banker

First National Bank Texas

Brownsville, TX • On-site

$13.25 - $16.75/hr

Full-time

Posted 23 days ago

Job description

Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
 Must display ability to toggle between multiple applications while assisting customers in the various channels
Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
 Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
Cross-sell bank services and products
 Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
Consistently meets critical deadlines and other performance targets or requirements
 Must be available to work all weekdays and holidays, within Bank operating hours
Perform other tasks requested by supervisors as they relate to the bank and its functions
Physical Requirements:
 Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
 Ability to lift up to 25 pounds
FNBT is an equal opportunity employer.

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