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Live Chat Jobs in Tennessee (NOW HIRING)

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat - phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel ...

StaffSource, LLC

Be Seen First

Customer Service Specialist

Knoxville, TN · On-site

$20/hr

We're hiring Seasonal Customer Service Specialists to support guests across our family of brands -- answering phone, live chat, email, and SMS. You'll help customers track orders, solve issues, and ...

New

StaffSource, LLC

Be Seen First

Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

We're hiring Customer Call Center Representatives to support guests across our family of brands -- over the phone, live chat, email, and SMS. You'll help customers track orders, work through issues ...

New

D.R. Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

Proof

1099 Process Server

Memphis, TN

Use our app to accept work, track your earnings, and live chat with clients and Proof representatives. How to Apply Sign up in minutes and start earning within days. You can apply to join the network ...

DR Horton, Inc.

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

Proof

1099 Process Server

Memphis, TN · On-site

Use our app to accept work, track your earnings, and live chat with clients and Proof representatives. How to Apply Sign up in minutes and start earning within days. You can apply to join the network ...

Proof

1099 Process Server

Memphis, TN

Use our app to accept work, track your earnings, and live chat with clients and Proof representatives. How to Apply Sign up in minutes and start earning within days. You can apply to join the network ...

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Showing results 21-40

All JobsLive Chat JobsLive Chat Jobs in Tennessee

Live Chat information

See Tennessee salary details

$21.3K

$54K

$78.5K

How much do live chat jobs pay per year?

As of Sep 2, 2026, the average yearly pay for live chat in Tennessee is $54,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,900.00 and $78,100.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Tennessee?

The most popular types of Live Chat jobs in Tennessee are:

What are popular job titles related to Live Chat jobs in Tennessee?

For Live Chat jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Tennessee look for?

The top searched job categories for Live Chat jobs in Tennessee are:

What cities in Tennessee are hiring for Live Chat jobs?

Cities in Tennessee with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $54,003 per year, or $26 per hour.

Customer Service Concierge Agent

LegacyBox

Chattanooga, TN • On-site

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Benefits
  • Career growth - we're a fast-growing organization and we promote from within; this role is a launchpad, not a landing spot
  • Performance bonus opportunities up to $700 during peak season
  • Medical, dental, vision, HSA, and short-term disability - 30-day waiting period
  • 401K with employer match - 6-month waiting period (must be 21+)
  • 80 hours PTO annually, accrued bi-weekly
  • Paid parental leave (maternity and paternity) after 1 year of employment
  • Performance, attendance, anniversary, and birthday perks
  • Unlimited fresh coffee and fruit all day

About this Role
At Legacybox, we don't hire customer service reps. We hire brand ambassadors who happen to be great at customer service.
Legacybox exists to honor the trust families place in us by reclaiming their most meaningful moments from aging media so they can be watched, shared, and preserved forever. Every email you write, every call you take, every chat you handle is a moment where a family has put their irreplaceable memories in our hands. We take that seriously, and so do you.
You are empathetic, calm under pressure, a natural problem solver, and you write with warmth and precision. You are as comfortable de-escalating a frustrated customer as you are spotting a process gap and flagging it for the team. You want to do more than answer tickets; you want to help build something.
What You'll Do
  • Own customer interactions across phone, email, and live chat - phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel, should be warm, complete, and on-brand
  • Read the room: calibrate tone and urgency to the customer's emotional state, not a script
  • Resolve issues on the spot; when escalation is needed, submit Tier 2 requests that are detailed, accurate, and actionable
  • Master our order management systems to handle account changes, order tracking, billing questions, and fulfillment inquiries efficiently
  • Maintain deep product knowledge across Legacybox to give confident, accurate answers to any customer
  • Identify recurring friction points and surface them proactively. We want root fixes, not repeat tickets
  • Represent the brand with every word you write: you are not a support agent, you are a concierge
  • Contribute to a culture of improvement: share ideas, flag gaps, and help us raise the bar

What We're Looking For
Required:
  • Exceptional written communication skills - clear, warm, and professional; free of jargon, reflexive openers, and filler language
  • Exceptional verbal communication skills and phone etiquette - confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of
  • Fast, accurate typing - you can keep up with live chat and high-volume email without sacrificing quality
  • Sound judgment: you know when to act, when to escalate, and how to handle ambiguity without a playbook
  • Creative problem solving - you find the yes before you reach for the no
  • Proficiency with web-based tools and productivity software; comfortable learning new platforms quickly
  • Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive)
  • Experience with or ability to quickly master: Gorgias (or similar CRM), Aircall, Slack
  • 1+ years of customer-facing work experience, or an Associate's degree
  • 18+ years old
  • Must pass drug test and state, federal, and criminal background check

A strong plus:
  • Hotel, hospitality, or concierge experience - you already know what "going above and beyond" actually looks like
  • Sales experience and acumen - you understand how to listen for needs, build trust, and guide a customer toward the right decision without pressure
  • Mac computer proficiency

What Success and Growth Look Like
This is a performance-driven role. We measure what matters and we invest in people who consistently hit the bar. You'll be expected to maintain strong results across three dimensions:
  • Tickets per hour (TPH) - you manage your time well and work efficiently through volume without cutting corners on quality
  • Customer satisfaction (CSAT) - the people you help feel genuinely helped; scores reflect real experiences, not just resolved tickets
  • Quality assurance (QA) - your responses are evaluated against our voice and brand standards; you meet or exceed the benchmark consistently

We are a fast growing business. It's likely you might be one of our future leaders on the team.
Who You Are
  • You genuinely care about the person on the other end of the conversation - your tenth call of the morning feels the same as your first
  • You're self-motivated and don't need to be managed into doing good work
  • You take ownership - when something goes wrong, you fix it; you don't deflect
  • You are organized, detail-oriented, and reliable: you show up, on time, prepared
  • You can hold a high standard while moving fast - volume and quality are not in conflict for you
  • You maintain a positive, professional attitude even on hard days
  • You think beyond your queue: you want to understand the business and help improve it
  • You embrace change and stay steady when things shift

Legacybox is an Equal Opportunity Employer
Ask what's best for Legacybox • Deliver superior experiences • Keep it simple • Build relationships • Always be improving • Be above reproach

Apply