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Remote Live Chat Jobs in Kentucky (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Kentucky

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Kentucky? The most popular types of Live Chat jobs in Kentucky are:
What are popular job titles related to Remote Live Chat jobs in Kentucky? For Remote Live Chat jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat jobs in Kentucky look for? The top searched job categories for Remote Live Chat jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Live Chat jobs? Cities in Kentucky with the most Remote Live Chat job openings:
Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Kentucky as of August 2026, with employment types broken down into 62% Full Time, 21% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative

Helpware Inc

Mount Sterling, KY • On-site, Remote

$16/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Service Representative | Mt Sterling, KY and VA
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Job Description
We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.
Key Responsibilities
  • Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
  • Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
  • Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
  • Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
  • Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
  • Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
  • Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
  • Perform other related duties as assigned by managers.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

Requirements
  • High School diploma or equivalent.
  • Minimum of 6 months experience in customer service via phone, email, or live chat.
  • Healthcare experience is not required but is considered a plus.
  • Startup experience is a plus.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.

Qualifications
  • Strong communication and interpersonal skills.
  • Empathetic attitude with a positive and professional demeanor.
  • Ability to handle challenging customer interactions calmly and effectively.
  • Detail-oriented with strong organizational skills.
  • Tech-savvy and comfortable using CRM and online support tools.
  • Self-motivated and quick to adapt to new information and procedures.

We Offer
  • $16 USD per hour
  • Employee benefits (paid time off, 401K, and healthcare)
  • Meditation app
  • Referral program
  • Paid training
  • Continuous support
  • Growth opportunities

Apply