Chat Customer Support Representative - AT&T
$16 - $20.50/hr
Maintaining a positive attitude while managing multiple chat interactions simultaneously. * Documenting conversations and ensuring follow-up where necessary. Requirements * Excellent written ...
Chat Customer Support Representative - AT&T
$16 - $20.50/hr
Maintaining a positive attitude while managing multiple chat interactions simultaneously. * Documenting conversations and ensuring follow-up where necessary. Requirements * Excellent written ...
Chat Customer Support Representative - AT&T
Tampa, FL · On-site
$16 - $20.50/hr
Maintaining a positive attitude while managing multiple chat interactions simultaneously. * Documenting conversations and ensuring follow-up where necessary. Requirements * Excellent written ...
Chat Customer Support Representative - AT&T
Tampa, FL · On-site
$16 - $20.50/hr
Maintaining a positive attitude while managing multiple chat interactions simultaneously. * Documenting conversations and ensuring follow-up where necessary. Requirements * Excellent written ...
Remote Chat & Email Support Representative
Fort Lauderdale, FL · Remote
$16.25 - $20.75/hr
We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a ... Collaborate with internal teams to manage and resolve more complex enquiries. * Uphold a high ...
Remote Chat & Email Support Representative
Fort Lauderdale, FL · Remote
$16.25 - $20.75/hr
We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a ... Collaborate with internal teams to manage and resolve more complex enquiries. * Uphold a high ...
Remote Chat & Email Support Representative
Fort Lauderdale, FL · Remote
$16.25 - $20.75/hr
We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a ... Collaborate with internal teams to manage and resolve more complex enquiries. * Uphold a high ...
Remote Chat & Email Support Representative
Fort Lauderdale, FL · Remote
$16.25 - $20.75/hr
We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a ... Collaborate with internal teams to manage and resolve more complex enquiries. * Uphold a high ...
Provides additional support to manager and department colleagues * Completes all assigned/required ... Communication via chat, phone and e-mail * All calls are recorded; calls, chats and messages will ...
Provides additional support to manager and department colleagues * Completes all assigned/required ... Communication via chat, phone and e-mail * All calls are recorded; calls, chats and messages will ...
Provides additional support to manager and department colleagues * Completes all assigned/required ... Communication via chat, phone and e-mail * All calls are recorded; calls, chats and messages will ...
Provides additional support to manager and department colleagues * Completes all assigned/required ... Communication via chat, phone and e-mail * All calls are recorded; calls, chats and messages will ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Work in tandem with the quality and training team to self-manage performance expectations ... High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat ...
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Work in tandem with the quality and training team to self-manage performance expectations ... High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
As a Membership Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications via chat with professional excellence. Utilizing a suite ...
Chat Manager information
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
What is the role of a chat manager?
A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.
What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
What jobs pay 4000 a week without a degree?
A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.
How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
How can I make 2000 a week working from home?
A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.
What are Chat Managers?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
Is paid chatting a legitimate job?
Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Florida? The most popular types of Chat jobs in Florida are:
What are popular job titles related to Chat Manager jobs in Florida? For Chat Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Florida look for? The top searched job categories for Chat Manager jobs in Florida are:
What cities in Florida are hiring for Chat Manager jobs? Cities in Florida with the most Chat Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984