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Chat Manager Jobs in Florida (NOW HIRING)

Recovery Solutions Specialist

Miami, FL

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat. * Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.

Recovery Solutions Specialist

Miami, FL ยท On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat. * Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.

Managing Performance ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Managing Performance ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Guest Experience Manager

Key West, FL ยท Remote

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Guest Experience Manager

Key West, FL ยท On-site

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Guest Experience Manager

Key West, FL ยท On-site

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

Regional Sales Manager- Auto SaaS

Tampa, FL ยท On-site

$85K - $250K/yr

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

Recovery Solutions Specialist

Miami, FL ยท On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat. * Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.

Operations Manager

Stuart, FL ยท On-site

$65K - $95K/yr

... phone, email, and chat channels. This role is responsible for driving operational excellence ... Experience managing customer support teams in a high-volume environment. * Strong leadership ...

Showing results 21-40

Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Florida?

The most popular types of Chat jobs in Florida are:

What are popular job titles related to Chat Manager jobs in Florida?

For Chat Manager jobs in Florida, the most frequently searched job titles are:

What cities in Florida are hiring for Chat Manager jobs?

Cities in Florida with the most Chat Manager job openings:

Infographic showing various Chat Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Licensed Clinical Social Worker - Remote at Hospice Center

Chat and Change Mental Health

Tampa, FL โ€ข Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

New


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) to provide essential mental health services to patients in a hospice setting. This full-time role, primarily executed in a remote capacity, requires a professional who is skilled in psychotherapy and adept at addressing the diverse needs of patients facing complex emotional and psychological challenges.

About the Organization

Chat and Change Mental Health is a progressive healthcare organization located in Tampa, Florida, committed to transforming lives through innovative mental health practices. By fostering a patient-centered approach and integrating compassionate care with clinical expertise, we strive to enhance the quality of life for our patients and their families in their critical moments.

Work Environment

The LCSW will operate within a collaborative remote team environment while interacting closely with healthcare professionals at our Hospice Center. This arrangement allows for flexible work hours, typically Monday to Friday from 9:00 AM to 5:00 PM, while ensuring that our patients receive essential mental health services through virtual platforms. The Hospice Center serves patients facing terminal illnesses, making this role both challenging and rewarding.

Key Responsibilities
  • Provide individual psychotherapy sessions to address a range of mental health issues, including anxiety, depression, and grief associated with terminal illnesses.
  • Conduct comprehensive assessments to evaluate patientsโ€™ emotional, social, and psychological conditions, establishing a clear understanding of their unique situations.
  • Collaboratively develop and implement individualized treatment plans that are evidence-based, culturally sensitive, and reflect best practices in mental health.
  • Engage in regular collaboration with multidisciplinary teams, including psychiatrists, nurses, and primary care physicians, to ensure a holistic approach to patient care.
  • Monitor patient progress, reassessing treatment plans as necessary to adapt to changing patient needs and feedback from the healthcare team.
  • Offer education and psychoeducation to patients and their families on mental health issues, treatment options, and available community resources to foster understanding and patient empowerment.
  • Maintain rigorous adherence to ethical standards, including safeguarding patient confidentiality and upholding informed consent protocols.
Patient Population / Client Focus

The LCSW will primarily serve adult patients experiencing various mental health challenges linked to serious health conditions, including those in hospice care. This population often requires specialized support to navigate the psychological impacts of their diagnoses, making the role crucial in promoting emotional well-being and resilience during difficult times.

Qualifications
  • Master's degree in Social Work from an accredited institution, with current state licensure as a Licensed Clinical Social Worker (LCSW).
  • At least two years of clinical experience providing psychotherapy and other mental health services, ideally within a context that supports patients facing terminal conditions.
  • Demonstrated expertise in developing evidence-based treatment plans and conducting thorough patient assessments.
  • Exceptional communication and interpersonal skills to establish rapport with patients and collaborate effectively with a multidisciplinary healthcare team.
  • Proficient in using electronic health records (EHRs) to manage patient documentation while ensuring compliance with confidentiality standards.
Preferred Experience
  • Experience working in hospice or palliative care settings is highly desirable.
  • Proficiency in trauma-informed care practices and knowledge of evidence-based interventions for anxiety, depression, and grief.
  • Strong understanding of community resources that can be leveraged to support patients and their families.
Compensation and Benefits

The position offers a competitive salary range of $90,000 to $105,000 per year, commensurate with experience and qualifications. In addition to a robust compensation package, we provide a comprehensive benefits program that includes:

  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with company contributions
  • Flexible Spending Accounts (FSA)
  • Certification License Reimbursement
  • Refer-a-friend Bonus Program
  • Weekly Direct Deposit
Career Growth Opportunities

At Chat and Change Mental Health, we believe in fostering the growth of our team members. As an LCSW, you will have access to ongoing professional development opportunities, including workshops and training focused on the latest therapeutic techniques and best practices in mental health care. There is clear potential for career advancement within our organization as we continue to expand our services and reach.

Why Join Our Team

By joining Chat and Change Mental Health, you become part of a mission-driven organization dedicated to making a positive difference in the lives of vulnerable populations. You will work in a supported environment where your expertise is valued, and your passion for improving mental health outcomes can make a significant impact. If you are looking for a fulfilling career that blends professional growth with profound patient relations, we encourage you to apply.

Application Information

If you are interested in this exceptional opportunity to be part of a dedicated team at Chat and Change Mental Health, please submit your resume along with a cover letter detailing your relevant experience. We look forward to receiving your application and exploring the potential for you to join our compassionate team.