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Chat Manager Jobs in Florida (NOW HIRING)

Guest Experience Manager

Key West, FL ยท Remote

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Guest Experience Manager

Key West, FL ยท On-site

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Guest Experience Manager

Key West, FL ยท On-site

$17.75 - $20.25/hr

Reply to all chat messages and emails in a timely manner, including customer service, reservation ... Excellent time management skills with the ability to change activity frequently and cope with ...

Regional Sales Manager- Auto SaaS

Tampa, FL ยท On-site

$85K - $250K/yr

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

Showing results 41-60

Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Florida?

The most popular types of Chat jobs in Florida are:

What are popular job titles related to Chat Manager jobs in Florida?

For Chat Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Florida look for?

The top searched job categories for Chat Manager jobs in Florida are:

Infographic showing various Chat Manager job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Licensed Medicare Health Insurance Agent

Fort Lauderdale, FL โ€ข Remote

Worxweb Solutions
Recruiting and Staffing Servicesย โ€ขย 1 - 10 employees

$720/wk

Full-time

Re-posted 9 days ago


Job description

<p><strong>Grow Your Career with a Remote Medicare Sales Opportunity</strong></p><p><br></p><p>Worxweb Solutions is proud to connect top-tier professionals with industry-leading organizations. This opportunity offers exceptional potential for professional growth in the expanding Medicare insurance market. As part of our commitment to quality placements, we are partnering with a respected client in the healthcare sector seeking licensed, driven individuals for remote sales opportunities.</p><p><br></p><p><strong>Position:</strong> Medicare Sales Agent</p><p><strong>Location: </strong>Remote</p><p><br></p><p><br></p><p><strong>About Our Client</strong></p><p><br></p><p>Our client is a leader in the healthcare insurance industry, specializing in Medicare plan solutions for seniors across the United States. With a focus on compliance, education, and personalized service, they help clients confidently navigate their healthcare choices. This role supports their mission by engaging Medicare-eligible individuals and guiding them through the enrollment process with integrity and professionalism.</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Conduct inbound and outbound sales calls with Medicare-eligible individuals.</li><li>Clearly and compliantly explain Medicare Advantage, Supplement, and Prescription Drug Plan options.</li><li>Follow all CMS and company compliance standards.</li><li>Stay current on product updates, AHIP certification, and carrier-specific requirements.</li><li>Meet sales and conversion targets while upholding service quality and compliance.</li><li>Communicate professionally via phone, email, and chat.</li><li>Manage a distraction-free home workspace and equipment.</li><li>Participate in regular coaching, QA, and training sessions.</li></ul><p><br></p><p><strong>Requirements</strong></p><p><br></p><ul><li>Releases in hand for United Healthcare and Aetna required prior to start.</li><li>Must provide your own equipment including computer and headset.</li><li>Reliable internet connection of 100 Mbps or better and a quiet dedicated home workspace required.</li><li>Experience with the EnrollHere dialer is a major plus and strongly preferred.</li><li>Recent Medicare Advantage, SEP knowledge and Special needs plans enrollments are required.</li><li>Active AHIP</li></ul><p><strong>Compensation</strong></p><p><br></p><p>Two compensation plans are available. Agents choose the plan that works best for them.</p><p><br></p><p><strong>COMMISSION PLAN:</strong></p><p>$100 per enrolled Medicare policy.</p><p>Ancillary product commissions available on top of base Medicare commission, including Hospital Indemnity (HIP), Cancer/Heart/Stroke (CHAS), and other ancillary products.</p><p>Best for experienced agents who want maximum earning potential.</p><p>No Chargebacks</p><p><br></p><p><strong>BASE PLUS COMMISSION PLAN:</strong></p><p>No chargebacks, $720/week base, plus:</p><ul><li>10+ weekly enrollments: $20 commission per policy</li><li>15 weekly enrollments: $300 bonus</li><li>20 weekly enrollments: $600 bonus</li><li>25 weekly enrollments: $900 bonus</li><li>Under 10 weekly enrollments (1-9): flat $90 per policy</li></ul><p><br></p><p>Both plans include ancillary commission opportunities. Specific ancillary rates will be discussed during the interview process.</p><p><br></p><p><br></p><p><strong>Join a Team That Values You</strong></p><p><br></p><p>This is a high-impact opportunity to join a fast-paced, supportive team where you can make a real difference in clients&#39; lives. Our client values diversity and inclusion and is committed to creating a respectful, equitable environment where every individual is empowered to succeed.</p><p><br></p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>Ready to take the next step in your Medicare sales career? Submit your resume today. Qualified candidates will be contacted for an SMS-based pre-screen. Be prepared to confirm your licensure, state coverage, AHIP status, release status for United Healthcare and Aetna, and EnrollHere dialer experience during the screening process.</p>