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Chat Manager Jobs in New York (NOW HIRING)

Chit Chat Diner

Restaurant Manager

West Orange, NJ · On-site

Then the Chit Chat Diner in West Orange, NJ is the place for you! This is NOT your typical diner! We are looking for experienced Manager/Shift Leader in the food industry that can lead our team ...

Chit Chat Diner

Server

West Orange, NJ · On-site

Then the Chit Chat Diner in West Orange, NJ is the place for you! This is not your typical diner ... Time Management. * Problem-Solving. * Respect. * Teamwork. * Integrity. * Work Ethic. * Attention ...

Chit Chat Diner

Bartender

West Orange, NJ · On-site

Then the Chit Chat Diner in West Orange, NJ is the place for you! This is NOT your typical diner ... Time management. * Problem solving. * Respect. * Teamwork. * Integrity. * Work ethic. * Attention ...

Chit Chat Diner

Cashier/Host

West Orange, NJ · On-site

$12.25 - $15.75/hr

Then the Chit Chat Diner in West Orange, NJ is the place for you! This is NOT your typical diner ... Time management. * Problem-solving. * Respect. * Teamwork. * Integrity. * Work ethic. * Attention ...

TEKsystems

Conversational AI Product Manager

Stamford, CT · Hybrid

$65 - $80/hr

Seeking a Lead, Digital Sales Chat Experience to own the day-to-day performance and evolution of ... manage the vendor and IT relationships that keep the channel running smoothly. Must be able to go ...

CarNow

Regional Sales Manager- Auto SaaS

Manhattan, NY · On-site

$85K - $250K/yr

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in New York?

The most popular types of Chat jobs in New York are:

What are popular job titles related to Chat Manager jobs in New York?

For Chat Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in New York look for?

The top searched job categories for Chat Manager jobs in New York are:

What cities in New York are hiring for Chat Manager jobs?

Cities in New York with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in New York as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 85% In-person, and 15% Remote job distribution.

ONLINE CUSTOMER SERVICE ASSISTANT

CPJ Recruitment

Manhattan, NY • On-site

$75 - $150/hr

Other

Re-posted 23 days ago

Job description

About the job ONLINE CUSTOMER SERVICE ASSISTANT
DESCRIPTION

  • Actively seeking skilled candidates who can work remotely NationWide
We are seeking a Remote Customer Service Reps to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our free training program is conducted via webinar for approximately four to six days.
ABILITIES
  • You care about what you are doing
  • You are comfortable asking questions
  • You exhibit personal accountability
  • You have a keen attention to detail
  • You are resourceful and a problem-solver
  • You are self-motivated and eager to learn
  • You are a team player
COMPENSATION
  • $75-$150 (per 1 hour session)
  • $300-$750 (multi-session studies)
JOB REQUIREMENTS
  • Show up at least 10 minutes prior to discussion start time.
  • Participate by completing written and/or oral instructions.
  • Complete written survey provided for each panel.
ENTRY LEVEL ABILITIES
  • Solid outgoing personality with remarkable interaction abilities and great work ethic.
  • Knowledge with home computers and have at least an ordinary working level typing ability.
  • Outstanding time management as well as administrative abilities with a keen attention to detail.
  • Various other Requirements: This is an online work from home position, so you will be required to have the following:
  • Legitimate high-speed net access.
  • Full-time & Part-time telemarketing position jobs.

We invite you to apply if you are the kind of person that is self-motivated and also comfortable working on your very own at home, take pleasure in such job as e-mail customer service, data entry and review products, then you are the person we are looking for.
PERKS AND BENEFITSIn addition to our unique culture and talented team. You'll have access to the following benefits.Laptop - Get your best work done with a new Apple computer.Health Benefit - We offer great health benefit options for all full-time team members.Competitive Salary - Our Salary formula is based on your level of experience and location.Stock Options - You'll have access to Stock Options in a fast-growing company.Remote Friendly - You'll work where you feel most creative. We're a fully remote team.Flexible Leave - Flexible leave policy including additional days off for your birthday, work anniversary, and US Public Holidays.FREE TRAINING PROVIDED!
NO EXPERIENCE REQUIRED

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