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Chat Manager Jobs in Remote, OR (NOW HIRING)

Purple Rain

Customer Support Quality Manager

OR · On-site

Primary Responsibilities - Manage a team of customer support executives - Train them in best ... email & chat - Help customers solve a wide variety of issues - Solve problems creatively ...

Zerigo Health

Be Seen First

Zerigo Care Guide

OR · Remote

$62K - $68K/yr

... manage treatment therapy. Patients receive comprehensive care support by Zerigo Care Guides, who ... chat to support their treatment journey and proactively reduce barriers to accessing care.

New

Zerigo Health

Be Seen First

Zerigo Care Guide

OR · Remote

$62K - $68K/yr

... manage treatment therapy. Patients receive comprehensive care support by Zerigo Care Guides, who ... chat to support their treatment journey and proactively reduce barriers to accessing care.

New

All JobsChat JobsChat Manager JobsChat Manager Jobs in Remote, OR

Chat Manager information

See Remote, OR salary details

$23K

$61.3K

$102.4K

How much do chat manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for chat manager in Remote, OR is $61,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Remote, OR? The most popular types of Chat jobs in Remote, OR are:
What are popular job titles related to Chat Manager jobs in Remote, OR? For Chat Manager jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Remote, OR look for? The top searched job categories for Chat Manager jobs in Remote, OR are:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Remote, OR as of July 2026, with employment types broken down into 55% Full Time, 8% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $61,290 per year, or $29.5 per hour.
Manager VPN with AI & Digital Operations

Manager VPN with AI & Digital Operations

Lumen Technologies

OR • Remote

Other

Medical, Life

Posted 18 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

6th of 82 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

We are seeking a highly driven and results-oriented leader to manage VPN Service Delivery while also owning the strategy, ideation, and execution of AI, chat, and automation initiatives across the organization. This role is responsible for overseeing end-to-end VPN order delivery, ensuring first-time-right performance, and driving operational excellence through data-driven decision-making and continuous improvement. 

In addition to core service delivery responsibilities, this leader will spearhead digital transformation efforts by developing and scaling automation and AI-driven solutions, supported by disciplined delivery governance and operational analysis. The role requires a balance of hands-on execution and strategic leadership, including building and developing a high-performing team. Success will be measured by improvements in cycle time, cost efficiency, service quality, and adherence to Responsible AI and data governance standards within a fast-paced telecommunications environment. 

Location
This is a remote, work-from-home position. Candidates must reside in the United States.
The Main Responsibilities

Lead Service Delivery Operations 

  • Manage day-to-day VPN order delivery across multiple regions and customer segments 
  • Ensure timely, accurate provisioning aligned with customer SLAs and business goals 
  • Drive performance against key metrics including FTR (First Time Right), cycle time, and backlog health 

Drive Process Improvement & Automation 

  • Identify process gaps and lead initiatives to improve efficiency, quality, and scalability 
  • Champion automation and simplification efforts to reduce manual work and errors 
  • Partner with cross-functional teams to implement sustainable solutions 

Performance Management & Reporting 

  • Establish clear performance expectations and track team productivity and quality 
  • Analyze operational data to identify trends, risks, and opportunities 
  • Deliver executive-level reporting with actionable insights and recommendations 
  • Cross-Functional Leadership 
  • Collaborate closely with Design/TDG, Field Operations, Offnet/Build, and Customer Experience teams 
  • Act as a point of escalation for complex orders and customer-impacting issues 
  • Drive alignment across teams to ensure seamless order flow and issue resolution 
Continued...

AI & Chat Strategy, Ideation & Value Realization 

  • Build and maintain a prioritized AI/automation roadmap tied to business objectives (defect removal, cycle time, cost out, revenue enablement). 
  • Run structured ideation (workshops, office hours, intake) to capture highvalue chat use cases across business functions. 
  • Establish "value by design": define hypotheses, baselines, and target benefits for each use case (e.g., hours saved, cost avoided, NPS impact), and ensure every release has measurable outcomes. 
  • Translate ideas into clear user stories, success criteria, and risk/controls; create business cases with ROI, effort, and dependencies. 
  • Rapidly prototype chat/agent flows (prompts, intents, orchestrations) and lead pilot experiments; document reusable patterns and standards. 
  • Partner with Security, Compliance, and Data Governance to meet responsible AI standards (privacy, fairness, transparency) and regulatory obligations. 

Resource & Budget Management 

  • Build dashboards and operational scorecards (adoption, time saved, quality, compliance) to guide decisions and show value. 
  • Identify automation opportunities and policy/role changes needed to unlock impact; partner to implement and measure improvements. 

Innovation, Cost Reduction & Efficiency 

  • Lead crossfunctional Kaizen/Lean sprints to remove waste (handoffs, rework, queue time) and instrument processes for observability. 
  • Industrialize wins: standardize playbooks, reusable components, and reference architectures (e.g., agents, copilots, RPA, Power Platform). 
  • Achieve 18,000+ hours of efficiency improvement across the organization. 
Continued...

Delivery Excellence & Governance 

  • Operate a tight release cadence (backlog hygiene, Definition of Ready/Done, change management) with clear entry/exit criteria. 
  • Enforce quality gates (testing, security reviews, data quality) and manage operational readiness (runbooks, SLAs, oncall). 
  • Publish executiveready updates (milestones, benefits realized vs. target, risks/mitigations) and maintain auditready documentation. 

Change Management & Enablement 

  • Create lightweight enablement (playbooks, prompt libraries, short demos) that make chat solutions stick. 
  • Evangelize best practices; host "art of the possible" sessions and help teams become data guardians of their content for AI use. 
  • Coordinate with Security/Legal on responsible AI standards, access controls, and data classification. 

Stakeholder Leadership & Partnership 

  • Work closely with Operations leaders, Product owners, Engineering, Security, HR, and Finance to align roadmaps, budgets, and controls. 
  • Translate business priorities into technical work; resolve tradeoffs quickly with a bias to action and customer impact. 
  • Provide executiveready updates and evidence of impact; resolve blockers quickly and transparently. 

People, Culture & Leadership 

  • Lead, coach, and develop an inclusive, highperformance team to achieve individual and organizational goals. 
  • Set clear expectations, priorities, and performance standards aligned to business objectives. 
  • Conduct regular 1:1s, performance reviews, and development planning. 
  • Provide regular feedback, recognition, and career development support 
  • Identify skill gaps and enable training, mentoring, and career growth opportunities. 
  • Monitor workload, capacity, and team health to ensure sustainable performance. 
  • Cultivate a culture of experimentation with guardrails-failing fast, learning fast, scaling what works. 
  • Foster a culture of accountability, inclusion, and continuous improvement; recognize and reward strong performance and contributions.
What Success Looks Like
  • Drive significant (defined by department goals) reduction in delivery cycle time. 
  • Drive annualized cost reduction and avoidance. 
  • 100% adherence to Responsible AI and data governance controls. 
What We Look For in a Candidate
  • Minimum: Bachelor's Degree and 3+ years of related business operations management experience. 
  • Strong discipline in maintaining a usecase backlog and governance process from intake triage discovery pilot production, including readiness across security, privacy, and data access. 
  • Skilled at translating ideas into clear user stories with success criteria, risk/controls, ROI modeling, and dependency mapping. 
  • Promotes a culture of accountability, inclusion, and continuous improvement. 
  • Excellent collaboration and effective listening skills. 
  • Strong attention to detail and superior organizational skills. 
  • Proven ability to present information to various levels in organizations. 
  • Understanding of project management.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$111,074 - $148,099 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$116,364 - $155,152 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Remote

Requisition #: 341911

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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