Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Experience Planning Specialist (Remote)
Washington, DC · Remote
$40K - $60K/yr
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Quick apply
Experience Planning Specialist (Remote)
Washington, DC · Remote
$40K - $60K/yr
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Online Travel Consultant (Part-Time)
Washington, DC · Remote
$40K - $60K/yr
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Quick apply
Online Travel Consultant (Part-Time)
Washington, DC · Remote
$40K - $60K/yr
Provide timely and professional customer support via phone, email, and chat * Manage client requests, updates, and follow-ups in a timely manner * Collaborate with internal teams to ensure seamless ...
Enable secure, authenticated, and role-based conversations via Google Chat for internal users and ... Define AI governance, data management, and model lifecycle processes. * Optimize performance ...
Enable secure, authenticated, and role-based conversations via Google Chat for internal users and ... Define AI governance, data management, and model lifecycle processes. * Optimize performance ...
Enable secure, authenticated, and role-based conversations via Google Chat for internal users and ... Define AI governance, data management, and model lifecycle processes. * Optimize performance ...
Enable secure, authenticated, and role-based conversations via Google Chat for internal users and ... Define AI governance, data management, and model lifecycle processes. * Optimize performance ...
This critical role involves the management, maintenance, and migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive ...
This critical role involves the management, maintenance, and migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive ...
This critical role involves the management, maintenance, and migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive ...
This critical role involves the management, maintenance, and migration of both Skype for Business Standard Edition (SfB SE) and Persistent Chat rooms, ensuring a seamless and non-disruptive ...
Admissions Coordinator
Triangle, VA · On-site
$20 - $25/hr
Receive and process inbound inquiries and referrals from phone, web inquiries/chat, Alumni phone app referrals, fax, email, and Teams chat. Managing the Intake Process: * Assess potential clients ...
Admissions Coordinator
Triangle, VA · On-site
$20 - $25/hr
Receive and process inbound inquiries and referrals from phone, web inquiries/chat, Alumni phone app referrals, fax, email, and Teams chat. Managing the Intake Process: * Assess potential clients ...
Manager, Unified Communications Responsibilities: - Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN ...
Manager, Unified Communications Responsibilities: - Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN ...
Assistant Manager
Ellicott City, MD · On-site
$18 - $20/hr
Do you have experience in a fast-paced environment in retail or management? Uptown Cheapskate is ... Upward mobility We'd love to chat with you and see if our career opportunity would be right for you.
Quick apply
Assistant Manager
Ellicott City, MD · On-site
$18 - $20/hr
Do you have experience in a fast-paced environment in retail or management? Uptown Cheapskate is ... Upward mobility We'd love to chat with you and see if our career opportunity would be right for you.
AI Systems Manager
Washington, DC · On-site
The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...
New
AI Systems Manager
Washington, DC · On-site
The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...
New
AI Systems Manager
Washington, DC · On-site
The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...
AI Systems Manager
Washington, DC · On-site
The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...
Senior Product Manager - Mesh
Bethesda, MD · On-site
$126 - $198/hr
You own chat, agents, tools, and dashboards -- the surfaces where 2,700+ users interact with the ... Manage the Tooling Ecosystem. Agents are only as powerful as the tools they can invoke. Own the ...
Senior Product Manager - Mesh
Bethesda, MD · On-site
$126 - $198/hr
You own chat, agents, tools, and dashboards -- the surfaces where 2,700+ users interact with the ... Manage the Tooling Ecosystem. Agents are only as powerful as the tools they can invoke. Own the ...
Senior Program Manager (Enterprise Platforms)
Reston, VA · Remote
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Senior Program Manager (Enterprise Platforms)
Reston, VA · Remote
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Senior Program Manager (Enterprise Platforms)
Reston, VA · On-site
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Senior Program Manager (Enterprise Platforms)
Reston, VA · On-site
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Provide Tier I support for end-user requests received through phone, email, web chat, ticketing ... Document, track, and manage incidents, service requests, and resolutions in accordance with ...
Provide Tier I support for end-user requests received through phone, email, web chat, ticketing ... Document, track, and manage incidents, service requests, and resolutions in accordance with ...
Clinical Lab Manager (Blood Bank) I have a clinical lab manager (blood bank) role available near ... You can also schedule a time to chat here. REF#LM5116
Clinical Lab Manager (Blood Bank) I have a clinical lab manager (blood bank) role available near ... You can also schedule a time to chat here. REF#LM5116
Clinical Lab Manager (Blood Bank) I have a clinical lab manager (blood bank) role available near ... You can also schedule a time to chat here. REF#LM5116
Clinical Lab Manager (Blood Bank) I have a clinical lab manager (blood bank) role available near ... You can also schedule a time to chat here. REF#LM5116
Senior Program Manager (Enterprise Platforms) with Security Clearance
Reston, VA · On-site
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Senior Program Manager (Enterprise Platforms) with Security Clearance
Reston, VA · On-site
$120K - $121K/yr
Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels. * Monitor and manage SLAs, KPIs, quality standards, operational performance, and ...
Chat Manager information
What is a chat manager?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
How does a chat manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
What are the most commonly searched types of Chat jobs in Washington?
The most popular types of Chat jobs in Washington are:
What are popular job titles related to Chat Manager jobs in Washington?
For Chat Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Washington look for?
The top searched job categories for Chat Manager jobs in Washington are:
What cities in Washington are hiring for Chat Manager jobs?
Cities in Washington with the most Chat Manager job openings:
Part-time
Re-posted 9 days ago
Job description
We are seeking a detail-oriented and customer-focused Experience Planning Coordinator to join our growing team. In this role, you will support clients by coordinating personalized service experiences, ensuring smooth communication, and delivering high-quality assistance throughout the planning process.
Key Responsibilities:
- Assist clients with planning and coordinating customized service experiences
- Provide timely and professional customer support via phone, email, and chat
- Manage client requests, updates, and follow-ups in a timely manner
- Collaborate with internal teams to ensure seamless service delivery
- Maintain accurate records and documentation of client interactions
- Identify client needs and recommend appropriate solutions
Requirements:
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Ability to work independently and in a remote or fast-paced environment
- Basic computer proficiency (email, scheduling tools, CRM systems)
- Previous customer service or coordination experience is a plus
What We Offer:
- Flexible work environment
- Ongoing training and support
- Opportunities for growth and advancement
- Competitive compensation based on performance
If you are passionate about delivering excellent client experiences and enjoy helping others through planning and coordination, we encourage you to apply.