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Virtual Chat Jobs in Washington (NOW HIRING)

MAPMG

Virtual AHC/Urgent Care

Washington, DC · On-site

$280K/yr

Virtual AHC/Urgent Care The Mid-Atlantic Permanente Medical Group (MAPMG) is a leading group of ... To keep current with emails as well as internal text and chat message platforms before each shift

MAPMG

Virtual AHC/Urgent Care

Washington, DC · On-site +1

$280K/yr

To keep current with emails as well as internal text and chat message platforms before each shift ... Experienced in all modalities of virtual care * Currently licensed or able to obtain licenses in ...

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What are virtual chat jobs?

Virtual chat jobs involve providing customer service, technical support, or sales assistance through online chat platforms instead of phone or in-person interactions. Employees communicate with customers in real time, answering questions, resolving issues, or offering information via text-based chat systems. These roles are often remote and require strong typing, communication, and problem-solving skills. Some companies may require previous customer service experience, but many offer on-the-job training for new hires.

What are the key skills and qualifications needed to thrive as a Virtual Chat Support Agent, and why are they important?

To thrive as a Virtual Chat Support Agent, you need excellent written communication skills, fast typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving, patience, and the ability to multitask help agents stand out in this remote role. These skills ensure efficient, high-quality customer service and build positive brand experiences in a digital environment.

What are some common challenges faced by Virtual Chat Agents, and how can they be addressed?

Virtual Chat Agents often encounter challenges such as handling multiple conversations simultaneously, resolving complex customer issues without face-to-face interaction, and maintaining a fast response time. To address these challenges, it's helpful to become highly familiar with company resources and FAQs, use templates and shortcuts judiciously, and develop strong written communication skills. Regular training and feedback from team leads can also improve efficiency and customer satisfaction, making it easier to manage workload and deliver quality service.
What are the most commonly searched types of Chat jobs in Washington? The most popular types of Chat jobs in Washington are:
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Virtual Chat jobs near you
Infographic showing various Virtual Chat job openings in Washington as of July 2026, with employment types broken down into 55% Full Time, 13% Part Time, and 32% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Virtual AHC/Urgent Care

Mid-Atlantic Permanente Medical Group PC

Washington, DC

$280K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

The Mid-Atlantic Permanente Medical Group (MAPMG) is a leading group of over 1,800 physicians in Maryland, Virginia, and Washington, D.C., exclusively caring for Kaiser Permanente patients. We invite applications for a specialist in Virtual Urgent Care (Emergency Medicine or Family Medicine trained) to provide virtual care services to our members throughout our service areas in DC, MD & VA.

Candidates must reside in Maryland, Virginia or the District of Columbia. 

This position requires you to work a mixture of in-person clinical shifts in our Advanced Urgent Cares for the first 3 months (approximately 120 hours) alongside telemedicine shifts before you begin your virtual-only position so that you will learn our integrated system.   To maintain familiarity with our integrative care model, a minimum of 100 hours (approximately 0.05 FTE) of in-person urgent care, dispersed throughout the year, is required annually.

Unlike other U.S. health systems, MAPMG is built and led by physicians who earn competitive salaries, without income based on providing individual services. Our medical group comprises of board-certified physicians across 60+ specialties. MAPMG physicians use a comprehensive electronic health record (EHR) to coordinate care. Our focus is on long-term health, prevention, diagnosing, and treating diseases effectively. MAPMG researchers and staff support innovative ideas, ensuring quality care, educational programming, and advancing best practices through research.

What You Can Expect:

  • This position is a 1.0 FTE, which is the equivalent of 40 hours per week and is reflected in the salary listed below
  • To provide virtual urgent care
  • To keep current with telemedicine guidance, attends meetings and conferences, and provide insights to colleagues
  • To keep current with emails as well as internal text and chat message platforms before each shift
  • To be scheduled for Get Care Now (on-demand synchronous care) and E-visits (asynchronous care)
  • To work evenings, overnights, and holidays (3 out of the 5 minor holidays, 2 of the major winter holidays, and one holiday eve)
  • To work 1 out of every 2 weekends
  • To work with MAPMG Licensing Team to procure >20 required state medical licenses by 2 years post-hire and maintain those licenses.

Minimum Requirements:

  • MD or DO
  • Board Certified or Eligible in Family practice or Emergency Medicine
  • Experienced in all modalities of virtual care
  • Currently licensed or able to obtain licenses in the District of Columbia, Maryland, and Virginia

MAPMG Physicians:

  • Practice patient-centered, culturally competent medical care
  • Communicate thoughtfully (listen, educate, advocate)
  • Lead with integrity
  • Value teamwork
  • Are transparent and honest
  • Go “above and beyond” for their patients

We Provide You:

  • Competitive compensation
  • Pathway for physicians to become shareholders of MAPMG
  • Comprehensive benefits including 100% employer-funded medical and dental insurance premiums, a pension plan and 401(k), life insurance, and paid leave
  • Complete professional liability coverage provided at no cost, 100% reimbursement for obtaining and maintaining board certification, continuing medical education reimbursement, and in-house CME opportunities
  • A concierge service that works directly with you to apply for all required state, CDS, and DEA licenses
  • Virtual Care Home Equipment Bundle

The starting annual salary for this position is $280,000 which considers an applicant’s skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors. In addition to the salary range above, MAPMG offers rich benefits that add substantial value to the total compensation package. 

MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who commit to practicing culturally competent healthcare.

Apply