ZipRecruiter

Log In

1

Chat Manager Jobs in Chicago, IL (NOW HIRING)

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Manage multiple chats simultaneously while maintaining quality. * Update customer interaction ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Midwest Tech Services

Be Seen First

Customer Service Representative / Manager

Willowbrook, IL · On-site

$38K - $50K/yr

You will handle a variety of customer interactions primarily via phone, email, and chat ... Process orders and manage related data entry tasks * Handle customer complaints with ...

New

next page

Showing results 1-20

All JobsChat JobsChat Manager JobsChat Manager Jobs in Chicago, IL

Chat Manager information

See Chicago, IL salary details

$23.7K

$63.2K

$105.6K

How much do chat manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for chat manager in Chicago, IL is $63,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $71,100.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Chicago, IL? The most popular types of Chat jobs in Chicago, IL are:
What are popular job titles related to Chat Manager jobs in Chicago, IL? For Chat Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Chicago, IL look for? The top searched job categories for Chat Manager jobs in Chicago, IL are:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,200 per year, or $30.4 per hour.

Remote Live Chat Agent

Bileddo Associates

Elgin, IL • Remote

Full-time

Re-posted 4 days ago

Job description

We’re looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You’ll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.

Responsibilities:

  • Respond to customer inquiries promptly and professionally.
  • Resolve complaints and escalate complex issues when needed.
  • Manage multiple chats simultaneously while maintaining quality.
  • Update customer interaction records and provide feedback for process improvements.

Requirements:

  • Excellent written communication and multitasking skills.
  • Experience in customer service or a related field.
  • Proficiency in live chat software and CRM tools.

Benefits:
Competitive salary, flexible hours, and growth opportunities.

Join us to make a difference in customer satisfaction!