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Chat Associate Jobs in Chicago, IL (NOW HIRING)

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$18 - $19/hr

We are looking for experienced sales associates who will deliver exceptional customer service and ... Are able to answer customer questions in person and via chat, email, and phone. * Are a self ...

Monica + Andy

Sales Associate

Chicago, IL

$14.50 - $19.50/hr

We are looking for experienced sales associates who will deliver exceptional customer service and ... Are able to answer customer questions in person and via chat, email, and phone. * Are a self ...

Monica + Andy

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

We are looking for experienced sales associates who will deliver exceptional customer service and ... Are able to answer customer questions in person and via chat, email, and phone. * Are a self ...

Monica + Andy

Sales Associate

Chicago, IL

$18 - $19/hr

We are looking for experienced sales associates who will deliver exceptional customer service and ... Are able to answer customer questions in person and via chat, email, and phone. * Are a self ...

Monica + Andy

Sales Associate

Chicago, IL

$14.50 - $19.50/hr

We are looking for experienced sales associates who will deliver exceptional customer service and ... Are able to answer customer questions in person and via chat, email, and phone. * Are a self ...

Essence Journey

Remote Customer Support Associate

Chicago, IL · Remote

$18 - $24.75/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Semper Solr

Customer Service Associate

Chicago, IL · On-site

$60K - $80K/yr

As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

Lennar

Loan Officer Associate

Schaumburg, IL · On-site

$16.20 - $21/hr

Engage and assist internal associates through various channels (phone, email, chat) and receive a prompt response. Flexible schedule, including weekends and evenings as needed. Your Toolbox * High ...

Lennar

Loan Officer Associate

Schaumburg, IL

$16.20 - $21/hr

Engage and assist internal associates through various channels (phone, email, chat) and receive a prompt response. Flexible schedule, including weekends and evenings as needed. Your Toolbox * High ...

Lennar Homes

Loan Officer Associate

Schaumburg, IL · On-site

$16.20 - $21/hr

Engage and assist internal associates through various channels (phone, email, chat) and receive a prompt response. Flexible schedule, including weekends and evenings as needed. Your Toolbox High ...

Nourish

Customer Experience Associate

Chicago, IL

$17 - $22.75/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... Provide exceptional customer support across phone, email, and chat, answering questions and ...

Semper Solr

Customer Service Associate

Chicago, IL · On-site

$15 - $20.50/hr

As a Customer Service Associate, you'll be at the forefront of our mission, providing outstanding ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

Deloitte

Junior Associate, Compliance HelpDesk

Chicago, IL · On-site

$19 - $25.75/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools ... Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you ...

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All JobsChat Associate JobsChat Associate Jobs in Chicago, IL

Chat Associate information

See Chicago, IL salary details

$11

$20

$34

How much do chat associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for chat associate in Chicago, IL is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are Chat Associates?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are some common challenges faced by Chat Associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Chicago, IL? The most popular types of Chat jobs in Chicago, IL are:
Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Chicago, IL as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 77% In-person, 6% Hybrid, and 17% Remote job distribution, with an average salary of $42,573 per year, or $20.5 per hour.

Remote Live Chat Agent

Bileddo Associates

Elgin, IL • Remote

Full-time

Posted 24 days ago

Job description

We’re looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You’ll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.

Responsibilities:

  • Respond to customer inquiries promptly and professionally.
  • Resolve complaints and escalate complex issues when needed.
  • Manage multiple chats simultaneously while maintaining quality.
  • Update customer interaction records and provide feedback for process improvements.

Requirements:

  • Excellent written communication and multitasking skills.
  • Experience in customer service or a related field.
  • Proficiency in live chat software and CRM tools.

Benefits:
Competitive salary, flexible hours, and growth opportunities.

Join us to make a difference in customer satisfaction!