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Chat Manager Jobs in Chicago, IL (NOW HIRING)

Info Way Solutions

Salesforce Developer/ Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

Responsibilities : • Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console. • Deep understanding of MIAW configuration options, chat ...

Info Way Solutions

Salesforce Developer/Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

Responsibilities : • Extensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console. • Deep understanding of MIAW configuration options, chat ...

atom.com

Digital Marketing Manager

Hoffman Estates, IL · On-site

Own paid media strategy and execution across Meta, LinkedIn, Reddit, Quora, and emerging AI/chat ... Build and manage a structured A/B testing program across creative, audience, and campaign structure

Recooty

Digital Marketing Manager

Hoffman Estates, IL · On-site

$70 - $110/hr

Own paid media strategy and execution across Meta, LinkedIn, Reddit, Quora, and emerging AI/chat ... Build and manage a structured A/B testing program across creative, audience, and campaign structure

CarNow

Account Manager

Chicago, IL · On-site

$75K - $105K/yr

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... Strong understanding of chat and digital retailing technologies * Excellent communication and ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Chicago, IL

Chat Manager information

See Chicago, IL salary details

$23.7K

$63.2K

$105.6K

How much do chat manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chat manager in Chicago, IL is $63,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $71,100.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Chicago, IL?

The most popular types of Chat jobs in Chicago, IL are:

What are popular job titles related to Chat Manager jobs in Chicago, IL?

For Chat Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Chicago, IL look for?

The top searched job categories for Chat Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Chat Manager jobs?

Cities near Chicago, IL with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,200 per year, or $30.4 per hour.

Support Specialist (Chat, Emails, Calls) Remote

Inspira Financial

Oak Brook, IL • On-site

Full-time

PTO

Re-posted 20 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The positionis responsible forpartnering closely via verbal or written communications with members who reach ourcontact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), HealthcareSavings Accounts (HSA), Health Reimbursement Accounts (HRA) and commuter benefits.Thisrole requires the candidate to handle high call, email and chat volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve member requests or answer any inquiries related to their account activity. Theindividual in this position develops, strengthens, and maintainsa positive relationship with our members and firm associates.
Duties & Responsibilities:
  • You will be responsible for helping members understand how their Inspira Financial accounts work. When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported. You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
  • You will be responsible forensuring all work is compliant with all internal quality assurance standards and technical policies and programs
  • You will utilizedigital tools and assistanceto guide you through your interactions, which include knowledge management systems, digital workflows, andperformancedashboards.
  • You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
  • Consult with member to support easy navigation of the available online tools and apps, for actions like checking accountbalance, distributions, and submitting claims.
  • Accountable for resolving issues without management intervention to remove barriers for the accountholder.
  • Respond and resolve incoming and outgoing accountholder emails, chats, and voice calls.
  • Showcasealignment with our company values in every interaction with accountholders and team members
  • Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
  • Responsible for all levels of member engagement, while prioritizing effectively meetingmember service goals / deadlines.
Work Hours: Monday-Friday with a variety of shifts available between 7:00 AM and 7:00 PM CT. Preferred shifts are assigned based on availability and on a first-come, first-served basis.
Training Start Date: Monday, September 7th, 2026 (subject to change due to business needs)
  • Attendance is mandatory during the training period of this position(training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
  • Training Hours: Monday-Friday, 7:00AM - 3:30PM CT.
  • Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).
Internet speed requirements:
  • Upload Speed: >20 Mbps
  • Download Speed: >100 Mbps
  • Must be able to hardwire ethernet cable to internet modem/router.
This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
Education & Experience:
  • 2+ years of experience in Customer Servicein a call center environment
  • No degree required
Preferred Education:Bachelor's Degreeor 1-3 years of direct H&Bexperience
Skills & Abilities:
  • Energeticclient service focused individual who is accountable and reliable
  • Able to learn and retaininformation while using a digital workflow to navigate the interaction and tools
  • Able to connect with accountholders on a human level and assistthem as needed with patience and empathy
  • Can work in a fast-paced environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding,and verbal communication skills
  • Able to apply relationship building skills to internal and external clients
  • Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Is detail-oriented, organized, and dependable
  • Possess a cheerfulattitude and be able to perform well in a collaborative team environment

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