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Chat Manager Jobs in Chicago, IL (NOW HIRING)

CarNow

Account Manager

Chicago, IL · On-site

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... Strong understanding of chat and digital retailing technologies * Excellent communication and ...

CarNow

Account Manager

Chicago, IL · Remote

$75K - $105K/yr

... Diploma or equivalent requiredStrong understanding of chat and digital retailing ... management Job Posted by ApplicantPro

GMET Communications, LLC

Store Manager

Schaumburg, IL · On-site

Store Manager At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Chicago, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Chicago, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Schaumburg, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Glendale Heights, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Waukegan, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Glendale Heights, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Chicago, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Chicago, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Palatine, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Palatine, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Gmet Communications

Store Manager

Streamwood, IL · On-site

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Waukegan, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

ONE OUTSOURCING

Store Manager

Streamwood, IL

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

Abbott Interfast

BDR Manager

Wheeling, IL · On-site

$65K - $85K/yr

Excellent verbal and written communication skills across phone, email, and chat. * Highly organized and data-driven with strong analytical abilities. * Proficient in CRM platforms and sales ...

Abbott Interfast

BDR Manager

Wheeling, IL · On-site

$65K - $85K/yr

Excellent verbal and written communication skills across phone, email, and chat. * Highly organized and data-driven with strong analytical abilities. * Proficient in CRM platforms and sales ...

Abbott Interfast

BDR Manager

Wheeling, IL · On-site

$65K - $85K/yr

Excellent verbal and written communication skills across phone, email, and chat. * Highly organized and data-driven with strong analytical abilities. * Proficient in CRM platforms and sales ...

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Showing results 41-60

All JobsChat JobsChat Manager JobsChat Manager Jobs in Chicago, IL

Chat Manager information

See Chicago, IL salary details

$23.7K

$63.2K

$105.6K

How much do chat manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for chat manager in Chicago, IL is $63,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $71,100.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Chicago, IL?

The most popular types of Chat jobs in Chicago, IL are:

What are popular job titles related to Chat Manager jobs in Chicago, IL?

For Chat Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Chicago, IL look for?

The top searched job categories for Chat Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Chat Manager jobs?

Cities near Chicago, IL with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $63,200 per year, or $30.4 per hour.

Account Manager

CarNow

Chicago, IL • On-site

Full-time

Re-posted 4 days ago

Job description

Account Manager

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success.

Responsibilities:

  • Provides in person account management to a designated book of business between 75-120 dealer accounts.
  • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
  • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
  • Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.
  • Performs refresh training for new dealer personnel when applicable.
  • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
  • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
  • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
  • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
  • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
  • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
  • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
  • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
  • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
  • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
  • Reviews KPI dashboards regularly to ensure all KPI expectations are met.
  • Diligently address special projects that pertain to your book of business upon request.

Requirements:

  • Proven track record in automotive sales, with a focus on digital solutions
  • High School Diploma or equivalent required
  • Strong understanding of chat and digital retailing technologies
  • Excellent communication and presentation skills
  • Ability to work independently and collaboratively within a team
  • Results-oriented with a focus on meeting and exceeding sales targets
  • Willingness to travel 75% monthly within the assigned region
  • Familiarity with CRM tools for effective sales management


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