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Chat Manager Jobs in Ohio (NOW HIRING)

Ace Appliance

Customer Service Specialist

Toledo, OH · On-site

$24 - $29/hr

Respond promptly to customer inquiries via phone, email, and chat. * Manage customer complaints and provide effective solutions to enhance satisfaction. * Maintain accurate records of customer ...

Ace Appliance

Customer Service Consultant

Toledo, OH · On-site

$24 - $29/hr

Respond promptly to customer inquiries via phone, email, and chat. * Manage customer complaints and provide effective solutions to enhance satisfaction. * Maintain accurate records of customer ...

Ace Appliance

Customer Service Representative

Toledo, OH · On-site

$24 - $29/hr

Respond promptly to customer inquiries via phone, email, and chat. * Manage customer complaints and provide effective solutions to enhance satisfaction. * Maintain accurate records of customer ...

dbi

Store Manager

Columbus, OH · On-site

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

dbi

Sales Manager

Dayton, OH · On-site

Managing Performance ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Diamond Select, Inc

Be Seen First

Kitchen Manager

Twinsburg, OH · On-site

$20 - $24/hr

Let's chat! The primary responsibilities of a Night Manager are to oversee the daily operations of the kitchen and supervise the staff. This includes coordinating food orders, ensuring food ...

Diamond Select, Inc

Be Seen First

Kitchen Manager

Akron, OH · On-site

$20 - $24/hr

Let's chat! The primary responsibilities of a Night Manager are to oversee the daily operations of the kitchen and supervise the staff. This includes coordinating food orders, ensuring food ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management • Maintain professionalism and netiquette to ensure messages are received as intended • Respond timely via the chat platform to prevent delay or frustration • Clearly document ...

Mike Bass Ford

BDC Manager

Sheffield Village, OH · On-site

Oversight to the response of leads and ensuring proper and professional follow-up. * Manage digital technologies used for lead generation/handling (i.e., digital retailing and chat). * Be the group ...

New

Mike Bass Ford

BDC Manager

Sheffield Village, OH · On-site

Oversight to the response of leads and ensuring proper and professional follow-up. * Manage digital technologies used for lead generation/handling (i.e., digital retailing and chat). * Be the group ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Ohio

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Ohio? The most popular types of Chat jobs in Ohio are:
What are popular job titles related to Chat Manager jobs in Ohio? For Chat Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Ohio look for? The top searched job categories for Chat Manager jobs in Ohio are:
What cities in Ohio are hiring for Chat Manager jobs? Cities in Ohio with the most Chat Manager job openings:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Ohio as of July 2026, with employment types broken down into 59% Full Time, 11% Part Time, 1% Temporary, and 29% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.
Customer Service Specialist

Customer Service Specialist

Ace Appliance

Toledo, OH • On-site

$24 - $29/hr

Part-time

Posted 3 days ago

Job description

Benefits:
  • Training & development
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts

About the Role:
As a Customer Service Representative at Ace Appliance Sales & Service , you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Hours required for this position 23- Hours per week. Location would be at 3724 Airport Hwy. Toledo 43615.  Hours needed Friday 10:30am to 6pm - Saturday 8am - 4pm - Sunday 9am - 3pm - Days OFF Monday, Tuesday , Wednesday & Thursday.   
Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat.
  • Manage customer complaints and provide effective solutions to enhance satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery and customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Follow up with customers to ensure resolution and satisfaction.
  • Participate in training and development programs to enhance skills.
Requirements:
  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Flexibility to work various shifts, including evenings and weekends.
  • Positive attitude and a passion for helping others.

About Us:
Ace Appliance has been serving the Toledo community for over 41 years, providing top-notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.