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Chat Manager Jobs in Ohio (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management * Maintain professionalism and netiquette to ensure messages are received as intended * Respond timely via the chat platform to prevent delay or frustration * Clearly document actions ...

Dayton Freight

Customer Support Supervisor

Dayton, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency * Monitor staffing levels based on phone/email/web ...

Uptown Cheapskate

Assistant Manager

Mayfield, OH · On-site

Upward mobility We'd love to chat with you and see if our career opportunity would be right for you ... will be made by the management of this franchisee. All inquiries about employment at this ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency * Monitor staffing levels based on phone/email/web ...

Dayton Freight

Customer Support Supervisor

Dayton, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all forms of Corporate Customer Service communication (Phone, Email, Web Chat, and Jabber) to ensure optimal response time and efficiency * Monitor staffing levels based on phone/email/web ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

dbi

Retail Supervisor

Dayton, OH · On-site

Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...

American Dining Creations

Traveling Chef Manager

Columbus, OH

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As Traveling Chef Manager at American Dining Creations, you will provide account coverage and ... Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Ohio

Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Ohio?

The most popular types of Chat jobs in Ohio are:

What are popular job titles related to Chat Manager jobs in Ohio?

For Chat Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Ohio look for?

The top searched job categories for Chat Manager jobs in Ohio are:

What cities in Ohio are hiring for Chat Manager jobs?

Cities in Ohio with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

IT Technical Support / Helpdesk Support in South Jordan, UT 84095

Amicis Global

Columbus, OH • On-site

$21/hr

Contractor

Re-posted 18 days ago

Job description

Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
 
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience