Product Manager
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...
Product Manager
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Product Manager
Cleveland, OH · Hybrid
If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...
Quick apply
Product Manager
Cleveland, OH · Hybrid
If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...
Data & Analytics Strategy
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Data & Analytics Strategy
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Remote Customer Support Associate
Kings Mills, OH · On-site
$16.50 - $22.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...
Remote Customer Support Associate
Kings Mills, OH · On-site
$16.50 - $22.50/hr
Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...
Insurance Service Associate - Remote
Delaware, OH · Remote
$13.75 - $19/hr
Work directly with policyholders via phone, web and chat to ensure that each experience with us is ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
Insurance Service Associate - Remote
Delaware, OH · Remote
$13.75 - $19/hr
Work directly with policyholders via phone, web and chat to ensure that each experience with us is ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
Front Desk Associate (Evening)
Powell, OH · On-site
$11 - $18/hr
Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...
Front Desk Associate (Evening)
Powell, OH · On-site
$11 - $18/hr
Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...
Consumer Services Support Associate
Archbold, OH · On-site
$19.50 - $22.95/hr
Communicates directly with consumers by phone, email, and chat * Provides accurate product ... Associate degree, professional certification, or equivalent combination of experience and training ...
Consumer Services Support Associate
Archbold, OH · On-site
$19.50 - $22.95/hr
Communicates directly with consumers by phone, email, and chat * Provides accurate product ... Associate degree, professional certification, or equivalent combination of experience and training ...
Consumer Services Support Associate
Archbold, OH · On-site
$19.50 - $22.95/hr
Communicates directly with consumers by phone, email, and chat * Provides accurate product ... Associate degree, professional certification, or equivalent combination of experience and training ...
Consumer Services Support Associate
Archbold, OH · On-site
$19.50 - $22.95/hr
Communicates directly with consumers by phone, email, and chat * Provides accurate product ... Associate degree, professional certification, or equivalent combination of experience and training ...
BDC Associate
$40K - $55K/yr
As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to ...
BDC Associate
$40K - $55K/yr
As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to ...
BDC Associate
Elyria, OH · On-site
$40K - $55K/yr
As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to ...
BDC Associate
Elyria, OH · On-site
$40K - $55K/yr
As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Sales Associate, Jewelry
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Quick apply
Sales Associate, Jewelry
$19 - $21/hr
Sales Associate, Jewelry (Jewelry Consultant) - Cleveland, OH Our Jewelry Consultants provide an ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...
Service BDC Associate
Euclid, OH · On-site
$14 - $19.50/hr
As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...
Service BDC Associate
Euclid, OH · On-site
$14 - $19.50/hr
As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...
Service BDC Associate
$14 - $19.50/hr
As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...
Service BDC Associate
$14 - $19.50/hr
As a Service BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for ...
Office Associate
Cleveland, OH · On-site
$16/hr
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! We are located ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Office Associate
Cleveland, OH · On-site
$16/hr
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! We are located ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Quick apply
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Office Associate
Middleburg Heights, OH · On-site
$16/hr
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Office Associate
Middleburg Heights, OH · On-site
$16/hr
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Levin Furniture & Mattress is Hiring Part-Time Office Associates in Middleburg, OH! Walk-In & fill ... web, chat, mail, fax, etc.) * Consistently meets or exceeds performance standards for service ...
Chat Associate information
What is a chat associate?
Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.
What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?
To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.
What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?
Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.
What is the difference between Chat Associate vs Customer Service Representative?
| Aspect | Chat Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; often requires customer service experience |
| Work Environment | Online or remote chat platforms, digital communication tools | Call centers, retail, or office settings, phone and in-person interactions |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, banking, and service industries |
| Search & Comparison Intent | Often compared for digital communication roles | Compared for traditional customer support roles |
While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.
What are the most commonly searched types of Chat jobs in Ohio?
The most popular types of Chat jobs in Ohio are:
What cities in Ohio are hiring for Chat Associate jobs?
Cities in Ohio with the most Chat Associate job openings:
Job description
WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.
Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat!
Associate Product Director
This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced AI technology. The team focuses on building AI-enabled products that accelerate our clients' business outcomes and deliver exceptional experiences. You will partner with stakeholders across the business to shape needs, translate them into product capabilities, and ensure successful delivery through effective collaboration with engineering teams. You will sit in our headquarters in Dallas, TX or Cleveland, OH on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays.
What experience should you have:
Nice to Have:
What you'll be doing in this role:
Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.
Apply today or check out all our opportunities!
#LI-HybridApplicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position.
By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.
Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat!
Associate Product Director
This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced AI technology. The team focuses on building AI-enabled products that accelerate our clients' business outcomes and deliver exceptional experiences. You will partner with stakeholders across the business to shape needs, translate them into product capabilities, and ensure successful delivery through effective collaboration with engineering teams. You will sit in our headquarters in Dallas, TX or Cleveland, OH on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays.
What experience should you have:
- 10-15 years of product management experience or similar product-focused roles.
- Experience leading end-to-end product lifecycle activities, from strategy to delivery.
- Experience with at least one AI-powered digital product or platform.
- Ability to translate business needs into product features with clear value propositions.
- Strong analytical, communication, and stakeholder management skills.
- Demonstrated ability to lead teams, drive decisions, and solve problems across multiple groups.
Nice to Have:
- Experience in agile product development environments.
- Familiarity with data, analytics, or AI-driven product features.
- Background in consulting or large-scale enterprise product delivery.
- Exposure to design thinking, journey mapping, or innovation frameworks.
What you'll be doing in this role:
- Drive the product vision, strategy, and roadmap for AI-enabled product initiatives.
- Gather, prioritize, and translate customer and stakeholder needs into clear product requirements.
- Understand, articulate and prioritize features based on the value, scope, risk and delivery constraints.
- Lead cross-functional teams to ensure alignment on product goals, delivery timelines and value outcomes, and successful execution of product features and releases.
- Engage with executive stakeholders to manage expectations and communicate product progress and outcomes.
- Support backlog refinement, sprint planning, and release planning activities
- Define and monitor product performance, collect feedback, and prioritize improvements based on user insights and business impact
- Drive continuous improvement based on feedback, data, and performance insights
Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.
Apply today or check out all our opportunities!
#LI-HybridApplicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position.
By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.
About Further Enterprise Solutions
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
201 - 500 Employees
Headquarters location
Blue Bell, PA, US
Year founded
2002