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Chat Associate Jobs in Ohio (NOW HIRING)

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$12 - $18/hr

Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and organizedHelp with inventory ...

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

Position Summary The Unemployment Claims Associate supports our clients by coordinating ... chat, email, and phone to maintain strong team communication. Education & Experience High school ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Greet and assist families with a smileAnswer customer inquiries via phone, email, chat, or in-personProvide support with sign-ups and schedulingKeep our space tidy and organizedHelp with inventory ...

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

Position Summary The Unemployment Claims Associate supports our clients by coordinating ... chat, email, and phone to maintain strong team communication. Education & Experience High school ...

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

Position Summary The Unemployment Claims Associate supports our clients by coordinating ... chat, email, and phone to maintain strong team communication. Education & Experience High school ...

Distro

Unemployment Claims Associate

Cincinnati, OH · On-site

$23 - $25/hr

Position Summary The Unemployment Claims Associate supports our clients by coordinating ... chat, email, and phone to maintain strong team communication. Education & Experience High school ...

Utz Brands, Inc.

Warehouse Utility-Columbus, OH

OH · On-site

$15.50 - $18.25/hr

Our Columbus, OH Distribution Center is seeking a Warehouse Utility associate to support our ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$12 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

UTZ Brands, Inc

Warehouse Utility-Columbus, OH

Columbus, OH

$15.50 - $18.25/hr

Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ... Our associates are the reason for the success of this company, so it is important we provide a ...

World Elite Inc

Front Desk Associate (Morning)

Powell, OH · On-site

$11 - $18/hr

Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and scheduling * Keep our space tidy and organized * Help with inventory and computer tasks * Be a team ...

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Showing results 21-40

All JobsChat Associate JobsChat Associate Jobs in Ohio

Chat Associate information

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in Ohio?

The most popular types of Chat jobs in Ohio are:

What cities in Ohio are hiring for Chat Associate jobs?

Cities in Ohio with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Consumer Services Support Associate

Sauder Family Companies

Archbold, OH • On-site

$19.50 - $22.95/hr

Full-time

Retirement, PTO

Posted 5 days ago

Job description

Sauder Family Companies is a family-owned group of manufacturing businesses headquartered in Archbold, Ohio.
Across Sauder Woodworking, Sauder Building Products, and Sauder Manufacturing, we design, manufacture, and market furniture, cabinetry, closets, and specialized commercial furnishings that serve customers throughout North America. With a legacy spanning more than 90 years, we are united by a commitment to craftsmanship, innovation, customer service, and creating opportunities for our team members and communities.
Sauder Woodworking is North America's leading producer of ready-to-assemble furniture and one of the top five residential furniture manufacturers in the United States. We are seeking a motivated, customer-first professional to join our Consumer Services team. As a Consumer Service Support Associate, you will deliver an exceptional experience with every interaction by providing honest, friendly, timely, and knowledgeable service.
If you are a strong collaborator, an eager learner, and someone who thrives in an upbeat, engaging inbound contact center environment, this may be the career opportunity you've been looking for. Sauder Consumer Services is a nationally recognized Center of Excellence*. We provide warranty service for replacement parts, assembly assistance, and product information by email, phone, and chat Monday through Friday, 8:30 AM to 5:00 PM ET.
Check out this video to learn more about our CS position!
KEY RESPONSIBILITIES
  • Communicates directly with consumers by phone, email, and chat
  • Provides accurate product, assembly, warranty, and replacement part information
  • Accurately processes orders in accordance with established best practices
  • Collects, documents, and shares consumer feedback thoroughly and accurately
  • Meets department expectations for productivity and contact quality metrics

QUALIFICATIONS
Essential Knowledge & Skills
Excellent written and verbal communication skills
  • Handles emails, calls, and chats with professionalism and care
  • Communicates clearly and effectively using proper grammar and punctuation

Strong multitasking skills
  • Navigates multiple applications while managing customer contacts efficiently
  • Processes orders and shares information accurately, efficiently, and professionally
  • Follows established procedures and best practices consistently

Problem-solving and decision-making skills
  • Actively listens and asks clarifying questions when needed
  • Collaborates with others to evaluate options and identify solutions that deliver the best results
  • Applies both creative and analytical thinking to resolve issues
  • Demonstrates basic math skills

Attention to detail
  • Reviews work carefully for completeness, accuracy, and quality
  • Completes repetitive or routine tasks with consistency and attention to detail
  • Follows required procedures to ensure tasks are completed thoroughly and correctly

Patience and empathy
  • Recognizes customer concerns and responds with understanding and professionalism
  • Responds respectfully and without judgment
  • Builds trust through positive, helpful, and reliable service

Technical proficiency
  • Proficient in Microsoft Office applications
  • Learns new software applications quickly and confidently
  • SAP experience is a plus

Strong time management skills
  • Performs consistently within department metrics and expectations
  • Works toward individual goals with focus and accountability

Cognitive agility
  • Adapts quickly and shifts priorities or approaches as needed
  • Remains open to new ideas, feedback, and process improvements
  • Participates in projects or tasks outside of daily responsibilities as needed

Education & Experience
  • Associate degree, professional certification, or equivalent combination of experience and training preferred
  • Previous customer service or contact center experience is a plus

PAY SUMMARY
Expected offer range: $19.50/hour - $22.95/hour. The actual salary will be based on factors such as relevant experience and skills. The max salary listed is not the top of the pay band.
PHYSICAL DEMANDS
The physical demands described below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk and must occasionally lift and/or move up to 50 pounds. Assembly of ready-to-assemble furniture is required for training purposes.
*Center Of Excellence is certified by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.
Sauder is a family company, so we believe in a healthy work-life balance for our employees. We want employees to know their time here is more than just a job--they can build a life-long career at Sauder. We have a culture of continuous improvement and internal advancement. We provide 3 weeks of vacation and a full benefit package beginning at 30 days. Other perks include 401(k), a company-funded health savings account, free counseling, furniture discounts, and tuition reimbursement.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran

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