Facility Manager
Vermilion, AB · On-site
Job Purpose and Impact The Facility Manager is responsible and accountable for the safe and ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Facility Manager
Vermilion, AB · On-site
Job Purpose and Impact The Facility Manager is responsible and accountable for the safe and ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Service Manager
Edmonton, AB · On-site
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. The Service Manager I coordinates the ...
Service Manager
Edmonton, AB · On-site
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. The Service Manager I coordinates the ...
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Quick apply
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
KidStrong General Manager Centre: KidStrong Red Deer Reports To: Area Developers Compensation: $60 ... Chat up parents and guardians with ease * Tech Savvy: Practical experience with Google, Microsoft ...
New
Quick apply
KidStrong General Manager Centre: KidStrong Red Deer Reports To: Area Developers Compensation: $60 ... Chat up parents and guardians with ease * Tech Savvy: Practical experience with Google, Microsoft ...
New
Account Manager - AdFarm
Calgary, AB · On-site
If you'reready to be a part of a team that does these things, and does them well, we should chat ... As theAccount Manager, you'll love coming to work every day if you Get, Want, and have the Capacity ...
Account Manager - AdFarm
Calgary, AB · On-site
If you'reready to be a part of a team that does these things, and does them well, we should chat ... As theAccount Manager, you'll love coming to work every day if you Get, Want, and have the Capacity ...
$26.70 - $33.38/hr
As a Case Manager, Housing (Site Based) , you'll partner with residents who have experienced ... Nice Healthcare: offers chat, video visits and in-home primary care visits * Dental plan
$26.70 - $33.38/hr
As a Case Manager, Housing (Site Based) , you'll partner with residents who have experienced ... Nice Healthcare: offers chat, video visits and in-home primary care visits * Dental plan
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Quick apply
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Able to manage 50-100 interactions per day * Able to write simple and professional correspondence, including email, chat, and SMS * Knowledge of the vehicles, equipment, and services offered * Strong ...
Quick apply
Able to manage 50-100 interactions per day * Able to write simple and professional correspondence, including email, chat, and SMS * Knowledge of the vehicles, equipment, and services offered * Strong ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Quick apply
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
We also offer a range of farmer services and risk management solutions. Job Purpose and Impact If ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
We also offer a range of farmer services and risk management solutions. Job Purpose and Impact If ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
Quick apply
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
We also offer a range of farmer services and risk management solutions. Location: Rycroft, AB Job ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
We also offer a range of farmer services and risk management solutions. Location: Rycroft, AB Job ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
Omnichannel QA: Hands-on experience developing quality standards across non-voice channels (Chat ... Stakeholder Management: Exceptional ability to work collaboratively with frontline teams, Team ...
New
Omnichannel QA: Hands-on experience developing quality standards across non-voice channels (Chat ... Stakeholder Management: Exceptional ability to work collaboratively with frontline teams, Team ...
New
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
Manage relationships with event organizers, vendors, and venues. Negotiate sponsorships, booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.
Manage relationships with event organizers, vendors, and venues. Negotiate sponsorships, booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.
We also offer a range of farmer services and risk management solutions. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text ...
We also offer a range of farmer services and risk management solutions. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text ...
Maintenance Planner (Electrical) - High River, AB
CA$32.95 - CA$44.30/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Monitor and enforce compliance with established work management processes and planning standards
Maintenance Planner (Electrical) - High River, AB
CA$32.95 - CA$44.30/hr
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ... Monitor and enforce compliance with established work management processes and planning standards
Chat Manager information
What is a chat manager?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
How does a chat manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
What are the most commonly searched types of Chat jobs in Alberta?
The most popular types of Chat jobs in Alberta are:
What job categories do people searching Chat Manager jobs in Alberta look for?
The top searched job categories for Chat Manager jobs in Alberta are:
Facility Manager
Vermilion, AB • On-site
Cargill •
Food and Drink Manufacturing • 10K+ employees10,000+ employees
7.4
Based on 225 frontline employees who took The Breakroom Quiz
19th of 49 rated food wholesalers
People enjoy working here
Good employer
Paid breaks
Respectful managers
Full-time
Re-posted 15 days ago
Job description
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with lifes essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.
Job Purpose and Impact
The Facility Manager is responsible and accountable for the safe and efficient operation and end-to-end service of customers at the Ag Business Location. This is done in collaboration with our sales, operations, and customer service team.
Key Accountabilities
Lead and/or Direct and perform daily operations of the facility safely, efficiently, and profitably.
Partners with environment, health and safety and food safety, quality and regulatory experts to identify effective approaches for implementing and monitoring safety policies and procedures
Manage, monitor, and where applicable conduct, and coordinate training for safe and competent operating teams.
Plan and/or execute timely, efficient customer service activities including planning and coordination of product movements with customers, suppliers and supply chain
Accountable for excellent customer experience in all areas of the location and maintain an inviting image and experience while conducting business at the facility.
Oversee and/or plan, execute, and manage inventory.
Lead team dynamics to rally around the business and customer experience.
Manage interpersonal relationships within the location to build and maintain an engaged team.
Work closely with Ag Business Group Managers to align & share feedback on employee behaviors and goals as they pertain to the achievement of the location team goals and customer experience.
Uphold the culture and customer service standards at the location (e.g., greeting customers, maintaining appearance, answering phones promptly).
#LI-SP1
Qualifications
MINIMUM QUALIFICATIONS
- Bachelors degree in a related field or equivalent experience
- Minimum of four years of related work experience
- Continuous Improvement experience
- Two years of supervisory experience
Position Details
Location: Vermilion, Alberta; Relocation support may be provided
Schedule is Monday - Friday typically from 8:00am to 5:00pm. Additional hours may be required as needed
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
About Cargill
Sourced by ZipRecruiter
Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.
Industry
Food and drink manufacturing
Company size
10,000+ Employees
Headquarters location
Minneapolis, MN, US
