Manage several tasks at once * Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk ...
Manage several tasks at once * Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk ...
Evaluate and improve routing strategies across phone, chat, email, and ticket queues, including ... lead, manager, or functional owner role focused on workforce management, real-time operations ...
Evaluate and improve routing strategies across phone, chat, email, and ticket queues, including ... lead, manager, or functional owner role focused on workforce management, real-time operations ...
Facility Manager
Vermilion, AB · On-site
Job Purpose and Impact The Facility Manager is responsible and accountable for the safe and ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Facility Manager
Vermilion, AB · On-site
Job Purpose and Impact The Facility Manager is responsible and accountable for the safe and ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Customer Support Representative
Calgary, AB · On-site
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... Youll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Quick apply
Customer Support Representative
Calgary, AB · On-site
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... Youll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Customer Support Representative
Calgary, AB · On-site
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Quick apply
Customer Support Representative
Calgary, AB · On-site
Respond to inquiries via Intercom chat and email related to account access, claims, plan details ... You'll have regular one-on-one check-ins, clear performance management, and open feedback so you ...
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Quick apply
Client Service Team Manager
Edmonton, AB · On-site
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
Quick apply
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat ... Strong organizational and project management abilities * Ability to analyze service data and ...
General Manager KidStrong West Calgary
Calgary, AB · On-site
CA$60K - CA$85K/yr
KidStrong General Manager Centre: KidStrong West Calgary Reports To: Area Developers Compensation ... Chat up parents and guardians with ease * Tech Savvy: Practical experience with Google, Microsoft ...
Quick apply
General Manager KidStrong West Calgary
Calgary, AB · On-site
CA$60K - CA$85K/yr
KidStrong General Manager Centre: KidStrong West Calgary Reports To: Area Developers Compensation ... Chat up parents and guardians with ease * Tech Savvy: Practical experience with Google, Microsoft ...
Account Manager - AdFarm
Calgary, AB · On-site
If you're ready to be a part of a team that does these things, and does them well, we should chat ... As the Account Manager , you'll love coming to work every day if you Get, Want, and have the ...
Quick apply
Account Manager - AdFarm
Calgary, AB · On-site
If you're ready to be a part of a team that does these things, and does them well, we should chat ... As the Account Manager , you'll love coming to work every day if you Get, Want, and have the ...
Account Manager - AdFarm
Calgary, AB · On-site
If youreready to be a part of a team that does these things, and does them well, we should chat. We ... As theAccount Manager, youll love coming to work every day if you Get, Want, and have the Capacity ...
Quick apply
Account Manager - AdFarm
Calgary, AB · On-site
If youreready to be a part of a team that does these things, and does them well, we should chat. We ... As theAccount Manager, youll love coming to work every day if you Get, Want, and have the Capacity ...
If you'reready to be a part of a team that does these things, and does them well, we should chat ... As theAccount Manager, you'll love coming to work every day if you Get, Want, and have the Capacity ...
If you'reready to be a part of a team that does these things, and does them well, we should chat ... As theAccount Manager, you'll love coming to work every day if you Get, Want, and have the Capacity ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Quick apply
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Quick apply
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels * Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ...
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
Quick apply
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
Quick apply
... chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services and ...
Chat Manager information
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
How does a chat manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
What is a chat manager?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Alberta? The most popular types of Chat jobs in Alberta are:
What are popular job titles related to Chat Manager jobs in Alberta? For Chat Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Alberta look for? The top searched job categories for Chat Manager jobs in Alberta are:
Job description
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
- Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
- Process requests for product returns, price matches, warranties, etc.
- Follow up on orders and any research related to them
- Follow up with our warehouse, marketing, or product content teams as needed
- Remain vigilant in the face of potential fraud
- Manage several tasks at once
- Ability to promote excellence in customer service
- Must be willing to travel to and work from one of our many store-front locations
- Experience in Live Chat, Zendesk, Shopify is an asset
- Bi-lingual English French is an asset
- Retail experience is an asset
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com