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Chat Manager Jobs in Alberta (NOW HIRING)

Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ... Experience with SAP or a Computerized Maintenance Management System (CMMS) * Proficient in ...

We also offer a range of farmer services and risk management solutions. The Generalist Process ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Customer Support Associate, SMB

Calgary, AB · On-site

CA$67K - CA$74K/yr

Manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to ...

Customer Support Associate, SMB

Calgary, AB · On-site

CA$67K - CA$74K/yr

Manage support tickets. You'll be working in Intercom to respond to live chat and email customer queries that come in. * Guide our customers. You'll work with our customers to educate them on how to ...

Showing results 21-40

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in Alberta? The most popular types of Chat jobs in Alberta are:
What are popular job titles related to Chat Manager jobs in Alberta? For Chat Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Alberta look for? The top searched job categories for Chat Manager jobs in Alberta are:
Infographic showing various Chat Manager job openings in Alberta as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Maintenance Planner (Mechanical) - High River, AB

Cargill

High River, AB • On-site

CA$32.95 - CA$44.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 220 frontline employees who took The Breakroom Quiz

20th of 49 rated food wholesalers


Job description

New, easy-to-apply options are available for this role: chat with our recruiting assistant or text CargillJobs to 60196.

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Job Location: High River, AB
Job Type: Full Time
Shifts Available: 1st 
Compensation: $32.95/hr - $44.30/hr
Date posted:

Benefits Information

  • Benefits are based in our Collective Bargaining Agreement
  • Paid Vacation
  • Extended Health & Dental
  • Vision Care
  • Pension Plan
  • Short-term Disability and Life Insurance
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement

Principal Accountabilities

  • Review, organize, and prioritize all approved maintenance work to ensure effective planning execution
  • Conduct field walkdowns to confirm job scope, validate site conditions, and identify hazards and risks
  • Determine equipment shutdown requirements and assess the need for engineering changes; initiate the Management of Change (MOC) process when required
  • Identify and apply existing job plans where applicable to improve efficiency and standardization
  • Develop comprehensive and accurate orders
  • Collaborate with Supply Chain to source, order, and stage required materials in alignment with the work schedule
  • Ensure all work orders are complete, accurate, and meet planning standards before releasing for approval; update system status accordingly
  • Monitor and enforce compliance with established work management processes and planning standards
  • Maintain and continuously improve equipment Bills of Materials (BOMs), ensuring equipment attributes, specifications, and documentation are accurate and complete
  • Optimize and evaluate Preventive Maintenance (PM) programs to improve reliability, effectiveness, and asset performance
  • Ensure all planning activities meet safety, environmental, and regulatory compliance requirements, including proper permit identification and documentation
  • Integrate safety and environmental controls into all maintenance plans and job scopes
  • Collaborate with cross-functional stakeholders to drive continuous improvement in maintenance planning processes and system effectiveness
  • Maintain a safe, clean, and compliant work environment
  • Perform other duties as assigned

Required Qualifications

  • Legally authorized to work in Canada 
  • Must be 18-year-old and above
  • Ability to perform physically demanding work, including lifting up to 50 lbs, climbing, bending, and working in confined or elevated spaces
  • Ability to work various schedules, including nights, weekends, holidays, and overtime as required 
  • Basic computer skills (MS Office package)
  • Minimum of two (2) years of Computerized Maintenance Management Systems (CMMS), such as SAP PM
  • Experience in a maintenance planning environment
  • Strong English communication (written and verbal)
  • Knowledge of mechanical systems and detailed knowledge of the mechanical maintenance work
  • Proficient with technical documentation including but not limited to interpreting maintenance procedures, manuals, drawings, and specifications

Preferred Qualifications

  • Previous experience as a maintenance planner
  • Previous experience in a food manufacturing or industrial production environment 
  • Experience with safe work practices, such as Pre-Job Hazard Analysis (PJHA), confined spaces, job task permitting, etc

Please note that this position does not include relocation reimbursement.

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.


To apply using chat/text, please click Apply Now button OR use to create a login to apply.

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About Cargill

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Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US