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Chat Manager Jobs (NOW HIRING)

GML Soft Labs

Web E-Chat Representative

Hollywood, FL

$14.75 - $20/hr

Manage incoming chat inquiries and respond promptly to customer queries. * Provide accurate information regarding products and services. * Troubleshoot and resolve customer issues effectively and ...

Certus

Customer Care Supervisor

Orlando, FL · On-site

$45K - $48K/yr

... and Chat Manager, when needed. • Ensure relevant and pertinent up-to-date information is provided and communicated to team in a timely manner. • Maintain documentation pertaining to customer ...

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required ... Experience working as a Personal Banker managing high client volume * Listens and probes to provide ...

Interviews Chat

DevOps Engineer

Manhattan, NY · Remote

$60K - $120K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Manage and optimize our cloud deployments (Vercel, AWS, DigitalOcean). * Design and maintain CI/CD ...

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Chat Manager information

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$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of May 30, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

More about Chat Manager jobs
What cities are hiring for Chat Manager jobs? Cities with the most Chat Manager job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Chat Manager jobs? States with the most job openings for Chat Manager jobs include:
What job categories do people searching Chat Manager jobs look for? The top searched job categories for Chat Manager jobs are:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in the United States as of May 2026, with employment types broken down into 9% As Needed, 54% Full Time, 5% Part Time, 27% Contract, and 5% Nights. Highlights an 60% Physical, and 40% Hybrid job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Senior Product Manager, CX AI Chat

Senior Product Manager, CX AI Chat

Crunchyroll, LLC

San Francisco, CA • Hybrid

$149K - $196.80K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

About the role

As a Senior Product Manager, CX AI Chat, you'll lead the implementation of new solutions that enhance our customers' experience through automation and self-service. You'll collaborate with cross-departmental teams to identify problems and develop product features and user stories. Your role will include facilitating brainstorming sessions, writing detailed product briefs, and delivering clear requirements for both technical and non-technical partners. You will continue to use data to guide the product roadmap and optimize for the best performance.

You will collaborate with internal partners across Customer Experience, Legal, Product Management, Program Management, Engineering, and other departments to support important programs and ensure seamless collaboration across all departments. You will also communicate externally with our third-party vendors that comprise the Customer Experience tech stack.

  • Oversee a roadmap for new and existing CX Technology tools, including our Help Center and AI chat platform.
  • Develop and implement strategies to enhance customer satisfaction (CSAT) through improved self-service and GenAI tools.
  • Collaborate with cross-departmental teams to identify business problems and develop high-level product epics, features, and user stories.
  • Conduct regular brainstorming and specification sessions to ensure agreement across departments and partner organizations.
  • Author detailed product briefs explaining the rationale and goals for new programs.
  • Deliver streamlined product requirements that are easily understood by both technical and non-technical audiences.
  • Write user stories and acceptance criteria to bring your product strategy to life, collaborating with Customer Service, Engineering, Program Management, Acquisitions, Legal, Finance, and Analytics.
  • Be the main contact for product-related questions, issues, and feedback, and communicate with partners and leadership.
  • Manage and prioritize the product backlog, addressing delivery impediments or quality issues.
  • Collaborate with product managers, program managers, engineers, designers, and other partners throughout the product development process.
  • Analyze insights and use data to inform decisions.

In the role of Senior Product Manager, CX AI Chat, you will report to the Director, CX Product & Technology.

We are considering applicants for the location of San Francisco, CA.

About You

We get excited about candidates, like you, because...

  • 8+ years of experience in product management within Customer Experience or Customer Experience technology - preferably in the tech, e-Commerce, streaming media, or entertainment industry
  • Experience building and rolling out product features from start to finish
  • Experience managing technical projects specifically related to CX, including platform migrations, integrations, RFPs, third-party platforms launches/optimizations, and Gen AI
  • Experience with CX tools and platforms such as CCaaS, chatbots, CMS, WFM, including Salesforce Service Cloud, Salesforce OMS, Sierra AI
  • Experience with API integrations
  • Expertise with Customer Experience metrics
  • Experience working with globally distributed teams
  • Experience working with third-party vendors
  • BS degree or equivalent experience required
About the Team

Join Crunchyroll's Customer Experience Technology Team (CXT) and be part of the largest anime streaming provider as we expand our global reach! CXT is crucial in building and maintaining the tech stack used to support our fans and our customer service agents. Our mission is to deliver the next-level anime streaming experience by understanding and anticipating our users' needs and providing them with quick resolution.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

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