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Chat Manager Jobs (NOW HIRING)

Paylocity

Chat Service Representative

Meridian, ID

$15.50 - $21/hr

The Chat role works cross collaboratively with all Paylocity clients ... Primary Responsibilites • Issue Resolution -Maintain consistent availability, manage workloads ...

Interviews Chat

React Native Engineer

Manhattan, NY · On-site

$90K - $150K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Prepare and manage App Store and Play Store releases. * Debug and fix mobile-specific issues ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$14.50 - $18.75/hr

The Chat role works cross collaboratively with all Paylocity clients ... Primary Responsibilites • Issue Resolution -Maintain consistent availability, manage workloads ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

The Chat role works cross collaboratively with all Paylocity clients ... Primary Responsibilites • Issue Resolution -Maintain consistent availability, manage workloads ...

Interviews Chat

Virtual Assistant

Manhattan, NY · Remote

$50K - $70K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Managing email inboxes and scheduling meetings. * Handling light customer support (we'll train you!

Chit Chat Diner

Restaurant Manager

West Orange, NJ · On-site

Then the Chit Chat Diner in West Orange, NJ is the place for you! This is NOT your typical diner! We are looking for experienced Manager/Shift Leader in the food industry that can lead our team ...

ECS

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$99.20K - $128K/yr

... management, continuous compliance validation, and coordination across ARNG cyber operations ... Execute CORA and CHAT assessment activities by performing vulnerability scans, secure baseline ...

ECS

Cybersecurity CORA/CHAT Technician - Senior

Fairfax, VA · On-site

$102.40K - $132.10K/yr

... management activities across classified and unclassified network environments. Preferred : • Security Clearance: Active TS//SCI (preferred) • Experience supporting CORA, CHAT, CHAP, or similar ...

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Chat Manager information

See salary details

$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of May 30, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

More about Chat Manager jobs
What cities are hiring for Chat Manager jobs? Cities with the most Chat Manager job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Chat Manager jobs? States with the most job openings for Chat Manager jobs include:
What job categories do people searching Chat Manager jobs look for? The top searched job categories for Chat Manager jobs are:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in the United States as of May 2026, with employment types broken down into 9% As Needed, 54% Full Time, 5% Part Time, 27% Contract, and 5% Nights. Highlights an 60% Physical, and 40% Hybrid job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

988 Contact Specialist (Text/Chat)
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $25-28/hour, Non-Exempt
Opportunities for pay increase following successful completion of training and tenure milestones.
Full Time Shifts Available:
Evening, Night, Overnight/Graveyard
The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager
About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.
Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.
Key Responsibilities • Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. • Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. • Maintain accurate, timely documentation and uphold confidentiality standards. • Respond to after-hours community lines as assigned. • Build rapport with callers while maintaining professional boundaries. • Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. • Communicate effectively and compassionately with text/chat contacts, staff and volunteers. • Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). • Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.
Required Qualifications • Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. • Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. • Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. • Proficiency with computers, databases, and online communication tools. • Demonstrated personal accountability, emotional maturity, and team participation. • Ability to apply the structure of a call/text/chat including transitional phrases • Ability to direct clients to appropriate resources. • Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.
Strongly Preferred • Bachelor's degree in psychology, social welfare, counseling, or related field. • Spanish language fluency (spoken and written). • Flexible schedule with evening, weekend, and holiday availability.
Compensation & Benefits • Hourly Rate Range: $25-28/hour. • Opportunities for pay increase following successful completion of training and tenure milestones. • Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.
Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.
To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

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