Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Document all customer interactions and resolutions in our CRM system. * Identify trends in customer ...
New
Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Document all customer interactions and resolutions in our CRM system. * Identify trends in customer ...
New
Chat Support Representative
Albany, NY · Remote
$54K - $64K/yr
Maintain accurate records of customer interactions in the CRM/chat system * Follow up with customers as needed to ensure inquiries are resolved * Meet response-time and customer satisfaction goals
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Chat Support Representative
Albany, NY · Remote
$54K - $64K/yr
Maintain accurate records of customer interactions in the CRM/chat system * Follow up with customers as needed to ensure inquiries are resolved * Meet response-time and customer satisfaction goals
Chat Support Representative CR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative CR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative PE
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
New
Chat Support Representative PE
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
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Chat Customer Representative - Remote
$16.50 - $22.25/hr
Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ... Live chat agents need to be able to provide concise information to customers. Chat is all about ...
Chat Customer Representative - Remote
$16.50 - $22.25/hr
Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ... Live chat agents need to be able to provide concise information to customers. Chat is all about ...
Chat Customer Representative - Remote
$16.50 - $22.25/hr
Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ... Live chat agents need to be able to provide concise information to customers. Chat is all about ...
Chat Customer Representative - Remote
$16.50 - $22.25/hr
Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ... Live chat agents need to be able to provide concise information to customers. Chat is all about ...
Chat Support Agent
CO · On-site +1
Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Document all customer interactions and resolutions in our CRM system. * Identify trends in customer ...
Chat Support Agent
CO · On-site +1
Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Document all customer interactions and resolutions in our CRM system. * Identify trends in customer ...
Chat Support Representative AR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative AR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative EG
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative EG
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative CO
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
New
Chat Support Representative CO
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
New
Chat Support Representative (Remote)
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative (Remote)
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative BR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative BR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative NG
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative NG
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Technical Program Manager, Google Chat, Agentic Quality Workspace
Sunnyvale, CA · On-site
$151K - $196K/yr
As a Google Chat Technical Program Manager driving Chat Agent Quality, you will join the organization to help build out the Chat infrastructure that will improve Chat Agentic Quality, from helping ...
Technical Program Manager, Google Chat, Agentic Quality Workspace
Sunnyvale, CA · On-site
$151K - $196K/yr
As a Google Chat Technical Program Manager driving Chat Agent Quality, you will join the organization to help build out the Chat infrastructure that will improve Chat Agentic Quality, from helping ...
Chat Customer Representative - Remote
$16.50 - $22.25/hr
Chat Customer Representative - Remote New York, New York, United States Or refer someone We are ... Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ...
Chat Customer Representative - Remote
$16.50 - $22.25/hr
Chat Customer Representative - Remote New York, New York, United States Or refer someone We are ... Experience with customer support ticketing systems and CRM platforms * Knowledge of customer ...
Chat Support Representative (Remote)
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative (Remote)
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative BR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative BR
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative RO
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Chat Support Representative RO
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
Live Chat Representative
$16.50 - $22.25/hr
We can act as General Contractor, Design-Builder, Construction Manager and even Developer. We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team.
Live Chat Representative
$16.50 - $22.25/hr
We can act as General Contractor, Design-Builder, Construction Manager and even Developer. We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team.
Chat Support Representative MX
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
New
Chat Support Representative MX
$17.50 - $22.25/hr
Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to multitask and manage multiple conversations simultaneously. * Ability to communicate ...
New
Chat Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do chat manager jobs pay per year?
As of Sep 9, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What is a chat manager?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
How does a chat manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
More about Chat Manager jobs
What cities are hiring for Chat Manager jobs?
Cities with the most Chat Manager job openings:
What are the most commonly searched types of Chat jobs?
The most popular types of Chat jobs are:
What states have the most Chat Manager jobs?
States with the most job openings for Chat Manager jobs include:
What are popular job titles related to Chat Manager jobs?
For Chat Manager jobs, the most frequently searched job titles are:
Job description
Chat Support Agent
Location: San Francisco, USA
Workplace Type: Remote
About the Role
We are seeking a dedicated and customer-focused Chat Support Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing timely and effective assistance through our live chat platform. You will be instrumental in resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience. This is an excellent opportunity for individuals who are passionate about helping others and possess strong communication skills. As a remote employee, you will have the flexibility to work from the comfort of your own home while contributing to our company's success. We value proactive problem-solvers and individuals who can maintain a calm and professional demeanor under pressure. Your contributions will directly impact customer satisfaction and loyalty, making this a vital role within our organization. We are committed to fostering a supportive and collaborative remote work environment where you can grow your skills and career.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Troubleshoot and resolve customer issues related to our products and services.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions in our CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to company guidelines and service level agreements (SLAs).
- Proactively engage with customers to offer assistance and gather feedback.
- Stay up-to-date with product knowledge and company updates.
Required Skills & Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, preferably in a chat support role.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using live chat software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Reliable internet connection and a dedicated workspace.
- Familiarity with common technical troubleshooting steps.
Additional Information
This is a full and part time, remote position. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Successful candidates will undergo a background check and provide references. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join our growing team and make a real impact on our customer experience!