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Online Chat Jobs (NOW HIRING)

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

ZILLION TECHNOLOGIES, INC

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Utilization of a phone system, text, email, online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: * Digital Banking * Telephone Banking * Debit ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: * Digital Banking * Telephone Banking * Debit ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: * Digital Banking * Telephone Banking * Debit ...

Team 653 INT

Customer Support Specialist

Manhattan, NY

$19.75 - $26.50/hr

The successful candidate will communicate with customers through phone, email, and online chat while maintaining a professional and friendly approach. You will document customer interactions ...

Vernovis

Customer Service Advocate

Springdale, OH · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Advocate will be responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat.

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Handle customer inquiries through phone, email, and online chat. * Work in a call-center environment (approximately 50% phone support). * Manage customer requests, escalations, and issue resolution.

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

XRC Ventures

Customer Success Specialist

Provide responsive, high quality support to customers across email, phone, real time online chat, Intercom, Facebook, Reddit, and X. * Respond to customer questions related to product features ...

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Responsibilities: - Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes. - Follow up with potential customers to schedule ...

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Showing results 21-40

All JobsOnline Chat Jobs

Online Chat information

See salary details

$17.5K

$40.6K

$86K

How much do online chat jobs pay per year?

As of Aug 14, 2026, the average yearly pay for online chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
More about Online Chat jobs

What cities are hiring for Online Chat jobs?

Cities with the most Online Chat job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Online Chat jobs?

States with the most job openings for Online Chat jobs include:

What job categories do people searching Online Chat jobs look for?

The top searched job categories for Online Chat jobs are:

Online Chat jobs near you
Infographic showing various Online Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

E-Channel Representative

ZILLION TECHNOLOGIES, INC

VA

$36K - $42K/yr

Full-time

Posted 7 days ago

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title - CW - E-Channel Representative

Number of Positions - 1 

Position Description:

This position is responsible for understanding the products and processes of the E-Channel, including all ’s online banking platforms, bill pay and maintenance, mobile products and services, online chat and secure email, unsecure email, and other online customer utilization. Work is varied in nature with changing priorities.  Incumbent should be logical in their approach and be able to handle multiple tasks during the course of work performed.  

Position Accountabilities: 

  • Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.
  • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.
  • Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.
  • Conduct research as needed regarding bill pay and online channel customer issues.
  • Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts.
  • Able to support service related social media questions and concerns and moderation.  
  • Participation in rotation of afterhours and on call support for the bank’s Social Media efforts.
  • Efficiently refer sales opportunities seamlessly to Sales & Service Representatives within the Customer Contact Center.
  • Maintain a strong understanding of Clinet’s Digital products and services, and stay abreast of changes and enhancements.
  • Provide support to inbound call queue for general customer questions and concerns.
  • Proactively analyze callers’ needs.
  • Use standard screens and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers’ needs.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Clientshares’ BSA/AML Policy and Procedures.
  • Other duties as assigned.  

Organizational Relationship: This assignment reports to the E-Channel Supervisor

Qualifications

Position Qualifications

Education & Experience

  • High school diploma or equivalent, college preferred.
  • Previous call center experience and/or written customer communication preferred. 

Knowledge & Skills:

  • Strong problem solving and decision making abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Proven written and online chat communication skills and flexibility.
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Shifts may vary for each position offering, depending on business need
  • Able to work weekend hours on a rotating basis
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Solid knowledge of web or mobile based support, including but not limited to browsers, compatibility, virus software, and other online technical troubleshooting.

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745