Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements:
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements:
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone and Chat - Boston, MA
Boston, MA · On-site
$16 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Boston, MA
Boston, MA · On-site
$16 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Cheyenne, WY
Cheyenne, WY · On-site
$17 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Cheyenne, WY
Cheyenne, WY · On-site
$17 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
Customer Service Representative - Phone and Chat - Anchorage, AK
Anchorage, AK · On-site
$19.23 - $20.19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Anchorage, AK
Anchorage, AK · On-site
$19.23 - $20.19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phones and Chat - Denver, CO
$16.50 - $22.50/hr
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
Customer Service Representative - Phones and Chat - Denver, CO
$16.50 - $22.50/hr
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
CONTACT CENTER AGENT - PREFERRED BILINGUAL
Sapulpa, OK · On-site
$13.25 - $18/hr
In addition, we answer general banking questions via our BANNO online chat feature. Duties/Responsibilities: * Assist customer by phone or in person with the following support issues: On-Call, ...
CONTACT CENTER AGENT - PREFERRED BILINGUAL
Sapulpa, OK · On-site
$13.25 - $18/hr
In addition, we answer general banking questions via our BANNO online chat feature. Duties/Responsibilities: * Assist customer by phone or in person with the following support issues: On-Call, ...
$22 - $24/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
$22 - $24/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Cheyenne, WY
Cheyenne, WY · On-site
$17 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Cheyenne, WY
Cheyenne, WY · On-site
$17 - $19/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - Montebello, NY - 2nd Shift
Montebello, NY · On-site
$16.25 - $22.25/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone and Chat - Montebello, NY - 2nd Shift
Montebello, NY · On-site
$16.25 - $22.25/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone and Chat - San Francisco, CA
San Francisco, CA · On-site
$22 - $24/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
Customer Service Representative - Phone and Chat - San Francisco, CA
San Francisco, CA · On-site
$22 - $24/hr
Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
Online Chat information
See salary details
$17.5K - $23.7K
12% of jobs
$28.2K is the 25th percentile. Wages below this are outliers.
$23.7K - $30K
18% of jobs
$30K - $36.2K
15% of jobs
The median wage is $37.1K / yr.
$36.2K - $42.4K
33% of jobs
$42.4K - $48.6K
12% of jobs
$48.6K - $54.9K
0% of jobs
$54.9K - $61.1K
0% of jobs
$61.1K - $67.3K
0% of jobs
$67.3K - $73.5K
0% of jobs
$73.5K - $79.8K
0% of jobs
$79.8K - $86K
9% of jobs
$17.5K
$40.6K
$86K
How much do online chat jobs pay per year?
As of May 28, 2026, the average yearly pay for online chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Online Chat Support Agent, and why are they important?
To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.
What are some common challenges faced by online chat support representatives, and how can they be managed effectively?
Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.
What are online chat jobs?
Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.
What is the difference between Online Chat vs Customer Service Representative?
| Aspect | Online Chat | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in communication and product knowledge | High school diploma or equivalent; often additional customer service training |
| Work Environment | Remote or on-site; digital platform-based | On-site or remote; call centers, retail, or office settings |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, banking, and service industries |
Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.
More about Online Chat jobs
What cities are hiring for Online Chat jobs? Cities with the most Online Chat job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Online Chat jobs? States with the most job openings for Online Chat jobs include:
What job categories do people searching Online Chat jobs look for? The top searched job categories for Online Chat jobs are:
$19.23 - $20.19/hr
Other
Posted 7 days ago
Job description
Full Time
Customer Service Representative - Phone and Chat - Anchorage, AK
Anchorage, Alaska
We're iPostal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Anchorage, Alaska location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
The salary range for this role is $19.23 - $20.19 per hour.
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
- Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
- Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
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