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Online Chat Jobs (NOW HIRING)

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... Then bi-weekly online meetings with direct manager. • Bi-Monthly staff meeting (ability to attend ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... Then bi-weekly online meetings with direct manager. • Bi-Monthly staff meeting (ability to attend ...

ZILLION TECHNOLOGIES, INC

E-Channel Representative

Henrico, VA · On-site +1

$34K - $39K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat. * Provide exemplary service and tact through ...

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Online Chat information

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$17.5K

$40.6K

$86K

How much do online chat jobs pay per year?

As of Sep 7, 2026, the average yearly pay for online chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

How to become an online chat agent?

To become an online chat agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
More about Online Chat jobs

What cities are hiring for Online Chat jobs?

Cities with the most Online Chat job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Online Chat jobs?

States with the most job openings for Online Chat jobs include:

What job categories do people searching Online Chat jobs look for?

The top searched job categories for Online Chat jobs are:

Online Chat jobs near you
Infographic showing various Online Chat job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 63% Full Time, 33% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Chat Support Sales Representative (In-Center)

AT&T

Miami, FL • On-site

$20.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 600 NW 79thAve, Miami, FL 33126 location. If selected, you must be able to report to this work location.

Pay Transparency:

Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

What we are looking for:

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Joining our team comes with amazing perks and benefits:

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and

fiber where available) and AT&T home phone

Tuition reimbursement program

Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2

weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is

provided based on the bargaining group to which you are hired.

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Your future is calling.

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Miami, Florida

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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