Call Center Representative
$12.50 - $15.75/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
Call Center Representative
$12.50 - $15.75/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
Call Center Representative ($20 PH starting)
$12.25 - $15.75/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
Call Center Representative ($20 PH starting)
$12.25 - $15.75/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
... web, mobile, and messaging channels. * Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via ...
Quick apply
... web, mobile, and messaging channels. * Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via ...
Customer Support Representative
$12.50 - $17.25/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
Customer Support Representative
$12.50 - $17.25/hr
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your ... Interacting with customers through our web-based chat platform * Learning about our products and ...
Software Engineer, eve
San Francisco, CA · On-site +1
$208K - $312K/yr
... ready agent on Vercel. * Build and maintain integrations across eve's channel layer (Slack, Web Chat, WhatsApp, API, Cron, and more) and connections layer (Vercel Connect / MCP endpoints)
New
Software Engineer, eve
San Francisco, CA · On-site +1
$208K - $312K/yr
... ready agent on Vercel. * Build and maintain integrations across eve's channel layer (Slack, Web Chat, WhatsApp, API, Cron, and more) and connections layer (Vercel Connect / MCP endpoints)
New
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Albany, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Albany, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Latham, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Latham, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Latham, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Latham, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Schenectady, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
Customer Care Advocate / Representative
Schenectady, NY · On-site
$20/hr
... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...
... web, mobile, and messaging channels. * Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via ...
... web, mobile, and messaging channels. * Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via ...
Web Chat Agent information
See salary details
$47.5K - $53.6K
2% of jobs
$53.6K - $59.7K
12% of jobs
$64.6K is the 25th percentile. Wages below this are outliers.
$59.7K - $65.8K
14% of jobs
$65.8K - $71.9K
0% of jobs
$71.9K - $78K
1% of jobs
$78K - $84K
0% of jobs
$84K - $90.1K
0% of jobs
$90.1K - $96.2K
3% of jobs
The median wage is $98K / yr.
$96.2K - $102.3K
64% of jobs
$102.3K - $108.4K
2% of jobs
$108.4K - $114.5K
2% of jobs
$47.5K
$88.6K
$114.5K
How much do web chat agent jobs pay per year?
As of Jun 22, 2026, the average yearly pay for web chat agent in the United States is $88,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Web Chat Agent, and why are they important?
To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.
What are Web Chat Agents?
Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.
How does a Web Chat Agent typically collaborate with other departments to resolve customer inquiries?
Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.
What is the difference between Web Chat Agent vs Customer Service Representative?
| Aspect | Web Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service certifications | High school diploma or equivalent; often similar certifications |
| Work Environment | Online, remote or in-office chat platforms | In-office or remote call centers, face-to-face interactions less common |
| Industry Usage | Primarily in e-commerce, tech, and online services | Broadly across retail, telecom, banking, and more |
| Job Focus | Handling live chat inquiries, providing instant support | Handling calls, emails, and sometimes live chat |
Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.
More about Web Chat Agent jobs
What cities are hiring for Web Chat Agent jobs? Cities with the most Web Chat Agent job openings:
What states have the most Web Chat Agent jobs? States with the most job openings for Web Chat Agent jobs include:
What job categories do people searching Web Chat Agent jobs look for? The top searched job categories for Web Chat Agent jobs are:
Spectrum rating
8.0
Based on 590 frontline employees who took The Breakroom Quiz
18th of 79 rated telecommunications companies
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
COP129 2026-76039 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!
As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.
WHAT OUR CHAT BILLING AGENTS ENJOY MOST
- Interacting with customers through our web-based chat platform
- Learning about our products and services to provide knowledgeable customer service
- Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
- Representing a Fortune 100 company and being the written voice of Spectrum
- Taking pride in upholding positive relationships and creating best-in-class customer experiences
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.
What You'll Bring to Spectrum
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English & Spanish
Preferred Qualifications
- Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
- Technical Skills: MS Office and personal computer skills
- Skills: Communication, dependability, multi-tasking, typing, customer service
- Abilities: Problem-solving, critical thinking, attention to detail, resilient
COP129 2026-76039 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US