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Phone Agent Jobs in Georgia (NOW HIRING)

OfferPad

Real Estate Agent (1099 Agent)

Atlanta, GA · On-site

Position Summary The Real Estate Agent provides Offerpad's innovative solutions and products to ... phone, email, video, text, etc.). Offerpad may provide available guidelines to help support the ...

Motel + Studio 6

Front Desk Agent

Columbus, GA · On-site

$12.75 - $16/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

VERAIMAA HINESVILLE LLC

Front Desk Agent

Hinesville, GA · On-site

$13 - $14/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Motel + Studio 6

Front Desk Agent

Columbus, GA · On-site

$9.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Motel + Studio 6

Front Desk Agent

Columbus, GA · On-site

$9.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

WOODLAKE PROPERTIES, LLC

Leasing agent

Marietta, GA · On-site

Leasing Agent (Bilingual Required) Location: Marietta, GA Compensation: $40,000-$50,000 annually ... Respond professionally and promptly to phone calls, emails, and walk-in inquiries * Assist ...

The Lodge on Lake Oconee

Front Desk Agent

Eatonton, GA · On-site

$12.75 - $16/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Motel + Studio 6

Front Desk Agent

Columbus, GA · On-site

$9.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

VERAIMAA HINESVILLE LLC

Front Desk Agent

Hinesville, GA · On-site

$13 - $16.50/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

The Lodge on Lake Oconee

Front Desk Agent

Eatonton, GA · On-site

$12.75 - $16/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

The Lodge on Lake Oconee

Front Desk Agent

Eatonton, GA · On-site

$12.75 - $16/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

U-Haul

Part Time Reservation Agent (in office)

Stockbridge, GA · On-site

$13.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Part Time Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

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All JobsPhone Agent JobsPhone Agent Jobs in Georgia

Phone Agent information

See Georgia salary details

$9

$17

$57

How much do phone agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for phone agent in Georgia is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $16.35 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

Can you work from home as a phone agent?

Many phone agent positions are available for remote work, allowing employees to perform their duties from home with a computer and internet connection. Employers often require specific skills such as good communication and familiarity with call center software, and some roles may require prior experience or training. Remote phone agent jobs can offer flexible schedules and the convenience of working from home.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

What are popular job titles related to Phone Agent jobs in Georgia? For Phone Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Phone Agent jobs in Georgia look for? The top searched job categories for Phone Agent jobs in Georgia are:
Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,530 per year, or $17.6 per hour.

Agent's Assistant - State Farm Agent Team Member

Natalie Reid - State Farm Agent

Marietta, GA • On-site

$16/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • 401(k) matching
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Agent's Assistant - State Farm Agent Team Member forNatalie Reid - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. This position involves helping the agent provide excellent customer service to meet the insurance needs of the agency’s clients and to contact new prospects to set sales appointments for the agent.
While promoting our team, our insurance products/financial services, and the good we offer to our community, you also gain unique insights invaluable to your career growth. As an inventive and sales-minded professional, we are eager to incorporate your skillset into our agency. 
 
RESPONSIBILITIES:
  • Work with the agent to help manage the website and social media content.
  • Work with the agent to develop and maintain a digital marketing system to promote the office.
  • Work with the agent to identify and support local community events.
  • Engage with customers over the phone and in person.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Answer and screen all incoming calls to resolve or route customer inquiries regarding products and services to appropriate team members
  • Calculate premiums, applicable discounts and other payments for products and services. 
  • Process payments via cash, check, or card and address Billing inquiries and payment method options.
  • Provide receipts for payments made, mail payments for processing, handle returned checks and online payment plans.
  • Assist customers with confirming policies are accurate and getting accounts internet enabled.
  • Make contact for all Non-Pays Reinstatements (Auto and Fire).
  • Process Auto and Fire Rewrites.
  • Update addresses on all applicable policies as requested.
  • Assist and follow up with customers on DDS Setup (odometer readings) and other DSS service transactions.
  • Attach and submit forms and other documents to underwriters as applicable.

QUALIFICATIONS:
  • Able to obtain Property and Casualty license
  • Able to obtain and Life and Health license
  • Sales experience preferred
  • Marketing experience preferred 
  • Able to make presentations to potential customers
  • Proficient in social media, website, and email content generation
  • Self-motivated
  • Detail-oriented
  • People-oriented
  • Creative in problem-solving and goal achievement
  • Excellent in collaborative communication with team members and customers
  • Able to work cooperatively in a team environment
BENEFITS:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Profit sharing
  • Growth potential/Opportunity for advancement within my office