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Web Chat Agent Jobs in Georgia (NOW HIRING)

AppFolio

Sr Software Engineer - Accounting

GA · On-site +1

$117K - $155K/yr

... agent - LISA, a LLM backed chat interface to support property managers using our product - Realm X ... Develop scalable, robust, and simple web-based solutions to solve complex business problems for our ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

... Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our ... chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

... Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our ... chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and ...

CallRail

Technical Support Specialist - Tier I

Atlanta, GA · On-site +1

$2.0K/day

... Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our ... chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and ...

Orkin

Customer Service Agent_Seasonal

Atlanta, GA · On-site

$16.73/hr

... retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to ... Strong computer skills in various software and web-based applications * Proficient in Microsoft ...

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Showing results 21-40

All JobsWeb Chat Agent JobsWeb Chat Agent Jobs in Georgia

Web Chat Agent information

See Georgia salary details

$40.1K

$74.8K

$96.7K

How much do web chat agent jobs pay per year?

As of Aug 10, 2026, the average yearly pay for web chat agent in Georgia is $74,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat agent, and why are they important?

To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.

What is a web chat agent?

Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.

How does a web chat agent typically collaborate with other departments to resolve customer inquiries?

Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.

What is the difference between Web Chat Agent vs Customer Service Representative?

AspectWeb Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentOnline, remote or in-office chat platformsIn-office or remote call centers, face-to-face interactions less common
Industry UsagePrimarily in e-commerce, tech, and online servicesBroadly across retail, telecom, banking, and more
Job FocusHandling live chat inquiries, providing instant supportHandling calls, emails, and sometimes live chat

Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.

What are popular job titles related to Web Chat Agent jobs in Georgia? For Web Chat Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Web Chat Agent jobs in Georgia look for? The top searched job categories for Web Chat Agent jobs in Georgia are:
Web Chat Agent jobs near you
Infographic showing various Web Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,800 per year, or $36 per hour.

Sr Software Engineer - Accounting

AppFolio

GA • On-site, Remote

$117K - $155K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

AppFolio rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

181st of 242 rated software companies

Job description

About AppFolio
AppFolio's main product is the AppFolio Property Manager: web-based software for managers of apartment buildings to schedule maintenance, track their finances, and communicate with their tenants. We also make a companion app for tenants to pay their rent, buy renter's insurance, and request maintenance. We love our work because it helps millions of people with these everyday tasks. Our product vision sums it up nicely:
AppFolio creates a world where choosing, living in, owning, and managing communities feels magical and effortless, freeing people to thrive.
Since 2019, we have been energetically supercharging our products with AI. We have introduced features such as smart bill upload - SBE, a fully featured AI leasing agent - LISA, a LLM backed chat interface to support property managers using our product - Realm X, and recently an LLM backed workflow system - Realm Flows. These and other features enable us to provide experiences that allow our property managers to automate the mundane and focus more on the tasks that only they are capable of. 
About the culture
  • Engineers work in small, focused, cross-functional teams comprised of a product manager, user-experience designer, quality-assurance engineer, and 3-6 software engineers. 
  • We work closely with customers. For example, engineers are encouraged to participate in customer calls!
  • We've adopted some agile practices (pair programming, automated software tests, Jira / Trello / kanban boards, retrospective meetings, stand-up meetings), but we aren't dogmatic about agile/scrum. Teams are empowered to decide how they want to work.
  • We work hard, but we encourage a healthy work-life balance.
  • We support fully remote work, but we have very nice offices in Santa Barbara, CA and San Diego, CA.
About this job
We're looking for a Senior Software Engineer to join a 6-person cross-functional product development team focused on continuing to enhance the accounting module of our Appfolio Property Manager product. This team owns the features that allow our customers to directly integrate with their financial institutions and pull that data into our product. They are currently working to enhance these features to support additional account types and methods of data intake.
As a Senior Software Engineer on this team, you would onboard quickly to our technology stack and our feature set, align your team on a shared understanding of the problem and solution space, and work closely with your fellow devs and cross-functional partners team to execute on these initiatives. This will require technical expertise and leadership, as well as superb communication skills.
Your impact
  • Become a master of your software engineering craft, and work with other software engineers who are smart enough to teach you, and humble enough to learn from you.  
  • Develop scalable, robust, and simple web-based solutions to solve complex business problems for our customers.  
  • Formulate, implement, and evaluate algorithms and database queries to support SaaS scalability and stability.  
  • Implement new features and optimize existing ones to drive maximum scalability, stability, and performance.  
  • Use test-driven development, code reviews, and continuous integration to deliver high-quality software and rapidly fix bugs as they come up.  
  • Work closely with, and incorporate feedback from, other engineering team members, QA, product owners, and our APM customers.  
  • Leverage agile practices to release small batches of value to customers continuously. – test-driven development, pair programming, live code review, continuous integration, and continuous delivery.  
Qualifications
  • Bachelor's, Master's, or PhD in Computer Science or related technical discipline.
  • At least >5 years of experience as a full-stack software engineer. 
  • Hands-on work/internship experience developing web-based applications, preferably in a SaaS environment.  
  • Creativity and the ability to solve complex problems without a roadmap.
  • Knowledge of Ruby on Rails and experience working with a language like Ruby, Java, or Python.  
  • Experience with some areas of our tech, like Ruby on Rails, React, Redux, AWS, and SOA.
  • Familiarity with Agile software development processes (Scrum or Kanban).
  • Familiarity with Test-Driven Development.
  • Experience working across all levels of the development stack is preferred.  
  • Experience collaborating with cross-functional partners like PM, UX to drive technical solutions
Nice to Have:
  • Experience working across all levels of the development stack  
  • Experience with some areas of our tech like Ruby on Rails, React, Redux, AWS, SOA  
  • Familiarity with Agile software development processes: Scrum or Kanban  
  • Familiarity with Test-Driven-Development
    • Experience with AI-driven development: exposure to integrating Large Language Models into production workflows
    • Familiarity with standard AI terminology (Agents, Embeddings, Context Windows) and tooling is highly preferred
Compensation & Benefits      
The base salary that we reasonably expect to pay for this role is $138,400 - $173,000.      
The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.       
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here

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