Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...
Quick apply
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...
Your role as Project Manager will be to oversee and Manage Global Sales and Marketing programs and projects related to mobile guest experience, virtual chat, live chat, and guest satisfaction. You ...
Your role as Project Manager will be to oversee and Manage Global Sales and Marketing programs and projects related to mobile guest experience, virtual chat, live chat, and guest satisfaction. You ...
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...
Quick apply
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...
Your role as Project Manager will be to oversee and Manage Global Sales and Marketing programs and projects related to mobile guest experience, virtual chat, live chat, and guest satisfaction. You ...
Your role as Project Manager will be to oversee and Manage Global Sales and Marketing programs and projects related to mobile guest experience, virtual chat, live chat, and guest satisfaction. You ...
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...
Posted today
Quick apply
IT Support in Alpharetta, GA 30005
Alpharetta, GA · On-site
$25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...
Posted today
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...
Quick apply
IT Support in Alpharetta, GA 30009
Alpharetta, GA · On-site
$24/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Quick apply
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Premium Audit Associate
Alpharetta, GA · On-site
Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries.
Premium Audit Associate
Alpharetta, GA · On-site
Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries.
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
... on performance management and may be selected to act in the capacity of an interim supervisor ... Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of ...
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
... on performance management and may be selected to act in the capacity of an interim supervisor ... Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of ...
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
... on performance management and may be selected to act in the capacity of an interim supervisor ... Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of ...
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
... on performance management and may be selected to act in the capacity of an interim supervisor ... Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of ...
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Quick apply
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Quick apply
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Live Chat Manager information
What is a live chat manager?
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
What are the typical daily responsibilities of a live chat manager?
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
What are the most commonly searched types of Live Chat jobs in Georgia?
The most popular types of Live Chat jobs in Georgia are:
What are popular job titles related to Live Chat Manager jobs in Georgia?
For Live Chat Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Georgia look for?
The top searched job categories for Live Chat Manager jobs in Georgia are:
What cities in Georgia are hiring for Live Chat Manager jobs?
Cities in Georgia with the most Live Chat Manager job openings:
$24/hr
Contractor
Re-posted 18 days ago
Job description
Title: IT Technical Support / Help Desk
Location: Alpharetta, GA 30005
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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