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Live Chat Manager Jobs in Georgia (NOW HIRING)

Son's Automotive Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Sons Auto Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

Sons Auto Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates ... Utilize the dealership's CRM system daily for lead tracking and updates What We're Looking For

CallRail

Join our Talent Community

Atlanta, GA · On-site +1

$15.50 - $19.75/hr

About CallRail The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage ...

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Live Chat Manager information

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Georgia?

The most popular types of Live Chat jobs in Georgia are:

What are popular job titles related to Live Chat Manager jobs in Georgia?

For Live Chat Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Georgia look for?

The top searched job categories for Live Chat Manager jobs in Georgia are:

What cities in Georgia are hiring for Live Chat Manager jobs?

Cities in Georgia with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 89% In-person, and 11% Remote job distribution.

Customer Support Specialist

Alphabe Insight Inc

Atlanta, GA • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Company Description
About Us
At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.
Job Description
Job Description
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.
Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat
  • Troubleshoot product or service issues and offer effective solutions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to escalate and resolve complex problems
  • Follow up on customer feedback to ensure satisfaction and retention
  • Contribute to knowledge base documentation and continuous improvement processes

Qualifications
Qualifications
  • High school diploma or equivalent; Bachelor's degree preferred
  • 1+ year of experience in customer service or support roles
  • Strong verbal and written communication skills
  • Ability to multitask and manage time efficiently
  • Proficiency with CRM tools and Microsoft Office Suite
  • Problem-solving mindset with attention to detail

Additional Information
Benefits
  • Competitive salary ($60,000 - $67,000 per year)
  • Opportunities for professional growth and internal advancement
  • Comprehensive training and onboarding
  • Supportive team environment and leadership
  • Health, dental, and vision insurance
  • Paid time off and holidays

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