The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
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Tier 1 Customer Service
Atlanta, GA · On-site
$20/hr
Provide customer support via phone, live chat, and ticketing systems * Resolve technical and general inquiries efficiently * Accurately enter data and maintain documentation of all interactions
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Tier 1 Customer Service
Atlanta, GA · On-site
$20/hr
Provide customer support via phone, live chat, and ticketing systems * Resolve technical and general inquiries efficiently * Accurately enter data and maintain documentation of all interactions
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...
Inbound Reservations Agent - Year Round
Stone Mountain, GA · On-site
$14.50 - $18/hr
The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...
Tech Support Analyst - $25/hr
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat ... Team members who live within commuting distance of one of our office locations (Greater Cincinnati ...
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat ... Team members who live within commuting distance of one of our office locations (Greater Cincinnati ...
Customer Support Specialist
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Customer Support Specialist
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Customer Support Specialist
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Customer Support Specialist
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Solution Architect
Atlanta, GA · On-site
$60.50 - $79.75/hr
Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 ... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self ...
Solution Architect
Atlanta, GA · On-site
$60.50 - $79.75/hr
Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 ... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self ...
Senior Manager of Customer Support
Atlanta, GA · On-site +1
Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources Customer Experience Excellence * Monitor and improve key customer satisfaction metrics, including: * NPS
Senior Manager of Customer Support
Atlanta, GA · On-site +1
Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources Customer Experience Excellence * Monitor and improve key customer satisfaction metrics, including: * NPS
Premium Audit Associate
Alpharetta, GA · On-site
Multi-Channel Customer Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related ...
Premium Audit Associate
Alpharetta, GA · On-site
Multi-Channel Customer Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related ...
... Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit ...
... Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit ...
Client Success Agent
Norcross, GA · On-site
$19 - $21/hr
... support, and issue resolution with minimal ramp-up time while exceeding customer expectations ... You'll be the primary point of contact for customers reaching out by phone, chat, and email ...
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Client Success Agent
Norcross, GA · On-site
$19 - $21/hr
... support, and issue resolution with minimal ramp-up time while exceeding customer expectations ... You'll be the primary point of contact for customers reaching out by phone, chat, and email ...
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
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Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Alpharetta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...
Customer Support Associate
Atlanta, GA · On-site
$16.75 - $23/hr
Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...
Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Atlanta, GA · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Live Chat Support Agent information
What is a live chat support agent?
A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.
What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?
To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.
What are some common challenges faced by live chat support agents, and how can they be addressed?
Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.
Are live chat support agent jobs legit?
Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.
How much do live chat support agents get paid?
Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.
How to become a live chat support agent?
To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.
What are popular job titles related to Live Chat Support Agent jobs in Georgia?
For Live Chat Support Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Live Chat Support Agent jobs in Georgia look for?
The top searched job categories for Live Chat Support Agent jobs in Georgia are:
$24/hr
Contractor
Re-posted 2 days ago
Job description
Title: IT Technical Support / Help Desk
Location: Alpharetta, GA 30005
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA