Atlanta, GA · On-site
$15 - $20/hr
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your ...
Atlanta, GA · On-site
$15 - $20/hr
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your ...
Alpharetta, GA · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
Alpharetta, GA · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...
Alpharetta, GA · On-site
$25/hr
Responsibilities : • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...
Alpharetta, GA · On-site
$20 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
Alpharetta, GA · On-site
$20 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Be Seen First
Atlanta, GA · On-site
$20/hr
Provide customer support via phone, live chat, and ticketing systems * Resolve technical and general inquiries efficiently * Accurately enter data and maintain documentation of all interactions
New
Quick apply
Be Seen First
Atlanta, GA · On-site
$20/hr
Provide customer support via phone, live chat, and ticketing systems * Resolve technical and general inquiries efficiently * Accurately enter data and maintain documentation of all interactions
New
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat ... Team members who live within commuting distance of one of our office locations (Greater Cincinnati ...
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat ... Team members who live within commuting distance of one of our office locations (Greater Cincinnati ...
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Atlanta, GA · On-site
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
$60K - $67K/yr
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our ... Respond promptly and professionally to customer inquiries via phone, email, and live chat
Thomasville, GA · On-site
$13.75 - $18.25/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Thomasville, GA · On-site
$13.75 - $18.25/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Thomasville, GA · On-site
$13.75 - $18.25/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Quick apply
Thomasville, GA · On-site
$13.75 - $18.25/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Quick apply
Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Thomasville, GA · On-site
$15.91 - $19.36/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Thomasville, GA · On-site
$15.91 - $19.36/hr
... support workflow and customer service standards. During periods of increased demand or staffing ... Manage and respond to customer inquiries through live chat in a timely and professional manner.
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Quick apply
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Provide exceptional support to our clients with meaningful and thoughtful communication- via phone (inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ...
Provide exceptional support to our clients with meaningful and thoughtful communication- via phone (inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ...
Duluth, GA · On-site
Provide exceptional support to our clients with meaningful and thoughtful communication- via phone (inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ...
Duluth, GA · On-site
Provide exceptional support to our clients with meaningful and thoughtful communication- via phone (inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ...
Alpharetta, GA · On-site
Multi-Channel Customer Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related ...
Alpharetta, GA · On-site
Multi-Channel Customer Support: Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related ...
$14.50 - $18/hr
The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...
$14.50 - $18/hr
The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume. Job Responsibilities * Provides ...
$10.55 - $12.82
2% of jobs
$12.82 - $15.09
11% of jobs
$16.36 is the 25th percentile. Wages below this are outliers.
$15.09 - $17.36
22% of jobs
The median wage is $19.10 / hr.
$17.36 - $19.63
20% of jobs
$19.63 - $21.90
16% of jobs
$22.97 is the 75th percentile. Wages above this are outliers.
$21.90 - $24.17
9% of jobs
$24.17 - $26.44
8% of jobs
$26.44 - $28.71
5% of jobs
$28.71 - $30.98
4% of jobs
$30.98 - $33.25
1% of jobs
$33.25 - $35.52
1% of jobs
$10
$21
$35
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.
Sourced by ZipRecruiter
11 - 50 Employees
Indianapolis, IN, US
1980
