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Email Chat Agent Jobs in Georgia (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Experience with chat, phone and email support; including proficient in computer systems and ...

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... This e-mail message, including any attachments, is for the sole use of the intended recipient(s ...

Atlanta Hawks

Smile Agent, Guest Engagement

Atlanta, GA

$14.50 - $18.25/hr

The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This ... email, and chat. Key Responsibilities: * React quickly to trends to ensure accuracy and gather ...

Atlanta Hawks

Smile Agent, Guest Engagement

Atlanta, GA · On-site

$14.50 - $18.25/hr

The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This ... email, and chat. Key Responsibilities: * React quickly to trends to ensure accuracy and gather ...

Phaxis

Technical Support Associate

Alpharetta, GA · On-site

... Agent acts as the initial contact for users needing IT assistance via phone and live chat in a ... Proficient in basic computer skills, including typing, email, and navigating Windows systems.

New

Sierra

Sales Engineer

Atlanta, GA · On-site

Design and demo Sierra's incredible Agent product, offering technical solutions to solve for our ... as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San ...

Amicis Global

Technical Support/ IT Support

Alpharetta, GA · On-site

$24 - $25/hr

... Agent is the first point of contact for end users seeking IT support via phone and live chat in a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

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Email Chat Agent information

What is an email chat agent?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

What does an email chat agent do?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as an email chat agent?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What are the most commonly searched types of Email Chat Agent jobs in Georgia?

The most popular types of Email Chat Agent jobs in Georgia are:

What are popular job titles related to Email Chat Agent jobs in Georgia?

For Email Chat Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Chat Agent jobs in Georgia look for?

The top searched job categories for Email Chat Agent jobs in Georgia are:

Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 19% Part Time, 8% Contract, and 3% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Customer Care Agent

Ashley Global Retail, LLC

Atlanta, GA • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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