Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Email Chat Agent information
What is an email chat agent?
An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.
What does an email chat agent do?
A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.
What are the key skills and qualifications needed to thrive as an email chat agent?
To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.
What are the most commonly searched types of Email Chat Agent jobs in Georgia?
The most popular types of Email Chat Agent jobs in Georgia are:
What are popular job titles related to Email Chat Agent jobs in Georgia?
For Email Chat Agent jobs in Georgia, the most frequently searched job titles are:
- Day Shift Airline Ticket Gate Agent
- Night Shift Remote Answering Service Agent
- Work From Home Reservations Agent
- Part Time Virtual Call Center
- Overnight Airline Gate Agent
- Virtual Chat Agent
- Online Customer Service Agent
- Work From Home Call Center Reservation Agent
- Freelance Email Chat Agent
- Customer Care Agent
What job categories do people searching Email Chat Agent jobs in Georgia look for?
The top searched job categories for Email Chat Agent jobs in Georgia are:
H&R Block rating
5.6
Based on 291 frontline employees who took The Breakroom Quiz
146th of 151 rated financial services
Job description
About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
Your Expertise:
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- Bachelor's degree in accounting or related field
- CPA or Enrolled Agent certification
- Experience completing complex returns (individual, trust, partnership)
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews
- Experience with tax planning and audit support
- Sales and/or marketing experience
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Mentor and support teammates
Your Expertise:
- Successful completion of the H&R Block Tax Knowledge Assessment2
- Experience in accounting, finance, bookkeeping or tax
- Experience completing individual returns
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must complete continuing education requirement and meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
What H&R Block employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US