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Overnight Email Chat Agent Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... live chat, email, and phone support. We are committed to providing our clients with the best ...

Craig Sanborn

REMOTE LIVE CHAT AGENT

Saint Paul, MN · Remote

REMOTE LIVE CHAT AGENT As a Remote Live Chat Agent, you will be the frontline support for our ... Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

Customer Service Agent/Representative - Remote Work Timing: 4 AM PST to 10:00 PM PST (Monday ... Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS ...

Immersion Consulting

Contact Center Agent

Annapolis, MD

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Dream Voyages

Remote Travel Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Dream Voyages

Remote Travel Customer Service Agent

Rogers, AR · Remote

$13 - $17.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Dream Voyages

Remote Travel Customer Service Agent

Hilo, HI · Remote

$15.75 - $21.25/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

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All JobsEmail Chat Agent JobsOvernight Email Chat Agent Jobs

Overnight Email Chat Agent information

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$10

$19

$46

How much do overnight email chat agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for overnight email chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Overnight Email Chat Agent vs Customer Support Representative?

AspectOvernight Email Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online communicationOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentFocus on night shift, email/chat support rolesDaytime customer service roles, multi-channel support

The Overnight Email Chat Agent primarily handles customer inquiries via email and chat during overnight hours, focusing on written communication. In contrast, Customer Support Representatives often work during daytime hours, providing support through multiple channels like phone, email, and chat. Both roles require strong communication skills and basic technical knowledge, but their work hours and communication methods differ significantly.

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Overnight Email Chat Agent jobs near you
Live Chat Agent

Live Chat Agent

AYS

Atlanta, GA • Remote

$15 - $20/hr

Other

Posted 9 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply