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Overnight Email Chat Agent Jobs (NOW HIRING)

Goosehead

L4 - Lead Client Support Agent

Westlake, OH · On-site

$17.25 - $23.25/hr

The Lead Client Support Agent (all channels of engagement) handles the most complex client ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...

Simera

Customer Support Agent PE

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent EG

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

New

Simera

Customer Support Agent MX

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent AR

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent CL

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent MA

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent JO

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

New

Simera

Customer Support Agent CO

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent (Remote)

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent BR

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent KE

San Francisco, CA · On-site

$22 - $29.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent ES

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Simera

Customer Support Agent BR

$19.25 - $25.50/hr

Customer Support Agent We are seeking a customer-focused and proactive Customer Support Agent to ... Respond to customer inquiries through email, chat, phone, or other support channels. * Provide ...

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...

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Overnight Email Chat Agent information

See salary details

$10

$19

$46

How much do overnight email chat agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for overnight email chat agent in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Overnight Email Chat Agent vs Customer Support Representative?

AspectOvernight Email Chat AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote, night shifts, online communicationOffice or remote, day shifts, phone and email support
Industry UsageCustomer service, tech support, e-commerceRetail, telecom, tech companies
Search & Comparison IntentFocus on night shift, email/chat support rolesDaytime customer service roles, multi-channel support

The Overnight Email Chat Agent primarily handles customer inquiries via email and chat during overnight hours, focusing on written communication. In contrast, Customer Support Representatives often work during daytime hours, providing support through multiple channels like phone, email, and chat. Both roles require strong communication skills and basic technical knowledge, but their work hours and communication methods differ significantly.

More about Overnight Email Chat Agent jobs

What cities are hiring for Overnight Email Chat Agent jobs?

Cities with the most Overnight Email Chat Agent job openings:

What are the most commonly searched types of Email Chat Agent jobs?

The most popular types of Email Chat Agent jobs are:

What states have the most Overnight Email Chat Agent jobs?

States with the most job openings for Overnight Email Chat Agent jobs include:

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For Overnight Email Chat Agent jobs, the most frequently searched job titles are:

Overnight Email Chat Agent jobs near you
Infographic showing various Overnight Email Chat Agent job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

L4 - Lead Client Support Agent

Westlake, OH • On-site

Goosehead
See more jobs at Gooseheadexternal

$17.25 - $23.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Lead Client Support Agent (all channels of engagement) handles the most complex client inquiries and escalations through live calls. This role demands mastery of communication, policy expertise, and real-time decision-making. Senior Agents also mentor L1-L3 agents and contribute to continuous improvement of scripts, processes, and client satisfaction initiatives.

Job Description

As a Lead Client Support Agent, you'll lead with empathy and precision on complex cases, from multi-state policy changes to escalated billing and claims support. You'll coach peers, influence service excellence, and model Goosehead's standard of client obsession.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat/ call/ text.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L3 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage nationwide state licenses and navigate top 20 carriers consistently (up to 250 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1-2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/ Spanish) is a plus

Apply