San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Novi, MI · Hybrid
$23.42 - $26.50/hr
This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent ...
Novi, MI · Hybrid
$23.42 - $26.50/hr
This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent ...
Olivette, MO · On-site
Respond to customer inquiries through phone, email, chat, and other support channels, helping ... Participate in a round-robin overnight on-call rotation approximately one to two nights per month ...
Olivette, MO · On-site
Respond to customer inquiries through phone, email, chat, and other support channels, helping ... Participate in a round-robin overnight on-call rotation approximately one to two nights per month ...
Winston Salem, NC · On-site
$13.75 - $18.50/hr
... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ... Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales ...
Winston Salem, NC · On-site
$13.75 - $18.50/hr
... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ... Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales ...
El Paso, TX · On-site
$15.50 - $19.75/hr
Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Respond to customer inquiries via phone, email, chat, and support ticketing systems. * Diagnose and ...
El Paso, TX · On-site
$15.50 - $19.75/hr
Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Respond to customer inquiries via phone, email, chat, and support ticketing systems. * Diagnose and ...
$15.75 - $21.25/hr
Patient Engagement Advocate (Healthcare Customer Care Agent) At Ivy Rehab, we're "All About the ... In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical ...
$15.75 - $21.25/hr
Patient Engagement Advocate (Healthcare Customer Care Agent) At Ivy Rehab, we're "All About the ... In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical ...
$15.75 - $21.25/hr
As a Remote Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email communication channels. Your primary focus ...
$15.75 - $21.25/hr
As a Remote Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email communication channels. Your primary focus ...
Batavia, NY · On-site
$14.75 - $19.75/hr
The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer ... to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic ...
Batavia, NY · On-site
$14.75 - $19.75/hr
The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer ... to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic ...
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
Mokena, IL · On-site
$40K - $50K/yr
Answer client inquiries and provide policy information via phone, email, chat, or in-person ... I have been a State Farm agent since 1999. * I am a proud graduate of University of Illinois/Urbana ...
Mokena, IL · On-site
$40K - $50K/yr
Answer client inquiries and provide policy information via phone, email, chat, or in-person ... I have been a State Farm agent since 1999. * I am a proud graduate of University of Illinois/Urbana ...
Nashville, TN · On-site
$45K - $100K/yr
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Nashville, TN · On-site
$45K - $100K/yr
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Nashville, TN · On-site
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Quick apply
Nashville, TN · On-site
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Nashville, TN · On-site
$45K - $100K/yr
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Nashville, TN · On-site
$45K - $100K/yr
The agent will handle internet inquiries and phone calls, establishing contact and a great first ... Respond promptly to customer inquiries via email, chat, phone, and other digital platforms
Automotive Customer Service & Sales Agent (BDC / Call Center) - Flow Automotive Companies Location ... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ...
New
Automotive Customer Service & Sales Agent (BDC / Call Center) - Flow Automotive Companies Location ... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ...
New
Mokena, IL · On-site
$40K - $50K/yr
Answer client inquiries and provide policy information via phone, email, chat, or in-person. * Assist clients with policy changes and updates. * Process insurance claims and follow up with clients.
Quick apply
Mokena, IL · On-site
$40K - $50K/yr
Answer client inquiries and provide policy information via phone, email, chat, or in-person. * Assist clients with policy changes and updates. * Process insurance claims and follow up with clients.
General Information Location Greenville, SC Job ID 11550 Job Category Technical Support Agent ... Effortlessly engage with customers via chat or email, review information provided, ask probing ...
General Information Location Greenville, SC Job ID 11550 Job Category Technical Support Agent ... Effortlessly engage with customers via chat or email, review information provided, ask probing ...
$10.34 - $13.61
15% of jobs
$14.34 is the 25th percentile. Wages below this are outliers.
$13.61 - $16.89
46% of jobs
$18.63 is the 75th percentile. Wages above this are outliers.
$16.89 - $20.17
26% of jobs
$20.17 - $23.45
7% of jobs
$23.45 - $26.73
1% of jobs
$26.73 - $30
1% of jobs
$30 - $33.28
1% of jobs
$33.28 - $36.56
0% of jobs
$36.56 - $39.84
1% of jobs
$39.84 - $43.12
1% of jobs
$43.12 - $46.39
0% of jobs
$10
$19
$46
| Aspect | Overnight Email Chat Agent | Customer Support Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Remote, night shifts, online communication | Office or remote, day shifts, phone and email support |
| Industry Usage | Customer service, tech support, e-commerce | Retail, telecom, tech companies |
| Search & Comparison Intent | Focus on night shift, email/chat support roles | Daytime customer service roles, multi-channel support |
The Overnight Email Chat Agent primarily handles customer inquiries via email and chat during overnight hours, focusing on written communication. In contrast, Customer Support Representatives often work during daytime hours, providing support through multiple channels like phone, email, and chat. Both roles require strong communication skills and basic technical knowledge, but their work hours and communication methods differ significantly.
Cities with the most Overnight Email Chat Agent job openings:
The most popular types of Email Chat Agent jobs are:
States with the most job openings for Overnight Email Chat Agent jobs include:
The top searched job categories for Overnight Email Chat Agent jobs are:
$17 - $22.50/hr
Full-time
Re-posted 26 days ago
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Job Responsibilities:
Resolve moderate-to-complex inquiries via email/chat.
Execute policy endorsements and audits accurately across carriers.
Ensure compliance with state regulations and carrier SLAs.
Document cases with precision in Salesforce and carrier systems.
Mentor and train L1-L2 agents on workflow best practices.
Contribute tocontinuous improvement through feedback and SOP refinement.
Essential Job Functions
Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
Demonstrate deep understanding in all lines of businessGooseheadoperates within
Maintain quality standards of 98%+ accuracy and timeliness.
Proactivelyidentifyand communicate service trends or recurring issues.
Skills Required
Strong analytical and multi-tasking ability.
Excellent written communication and problem-solving skills.
Proficiencyin carrier and CRM systems.
Demonstrated coaching and peer training ability.
Qualifications
Texas P&C license (required).
1-2 years in insuranceserviceor relatedfield.
Proven performance in non-call support roles.
Commitment to accuracy and service excellence
High school diploma or equivalent
Strong attention to detail and communication skills
Bilingual (English/ Spanish) is a plus
Equal Employment Opportunity
Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
