Roanoke, TX · Hybrid
$18 - $24/hr
Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Roanoke, TX · Hybrid
$18 - $24/hr
Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Novi, MI · On-site
$23.42 - $26/hr
... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...
Novi, MI · On-site
$23.42 - $26/hr
... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...
Novi, MI · On-site
$23.42 - $26/hr
... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...
Novi, MI · On-site
$23.42 - $26/hr
... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...
San Jose, CA · On-site
$17.13/hr
Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...
San Jose, CA · On-site
$17.13/hr
Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...
Pensacola, FL · On-site
$14.25 - $19/hr
We are looking for a Regional PSC Agent to join our team. If you are looking for an opportunity to ... Basic knowledge of digital applications including web, email, chat, text, etc. This is the perfect ...
Pensacola, FL · On-site
$14.25 - $19/hr
We are looking for a Regional PSC Agent to join our team. If you are looking for an opportunity to ... Basic knowledge of digital applications including web, email, chat, text, etc. This is the perfect ...
Automotive Customer Service & Sales Agent (BDC / Call Center) - Flow Automotive Companies Location ... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ...
Automotive Customer Service & Sales Agent (BDC / Call Center) - Flow Automotive Companies Location ... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ...
... Chat Agent: VS Code chat participant with guided modernization workflows Adaptive Questioning ... Phone: E-mail: Rate: Location: Visa Status: Availability: SSN (Last 4 digit): Date of Birth:
... Chat Agent: VS Code chat participant with guided modernization workflows Adaptive Questioning ... Phone: E-mail: Rate: Location: Visa Status: Availability: SSN (Last 4 digit): Date of Birth:
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Quick apply
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
Carlsbad, CA · On-site
$19 - $23/hr
We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...
... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ... Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales ...
... email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers ... Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales ...
$15 - $20/hr
Some of the key responsibilities as a CRS Helpdesk Agent include ... Address end user queries and issues via phone, e-mail and chat support. Provide world class quality ...
$15 - $20/hr
Some of the key responsibilities as a CRS Helpdesk Agent include ... Address end user queries and issues via phone, e-mail and chat support. Provide world class quality ...
Salt Lake City, UT · On-site
$15 - $20/hr
Some of the key responsibilities as a CRS Helpdesk Agent include ... Address end user queries and issues via phone, e-mail and chat support. Provide world class quality ...
Salt Lake City, UT · On-site
$15 - $20/hr
Some of the key responsibilities as a CRS Helpdesk Agent include ... Address end user queries and issues via phone, e-mail and chat support. Provide world class quality ...
Princeton, NJ · Hybrid
$16.25 - $21.75/hr
Service Support Agent The Service Support Agent delivers exceptional customer service to Miele consumers and business partners across multiple channels, including phone, e-mail, chat, and social ...
Princeton, NJ · Hybrid
$16.25 - $21.75/hr
Service Support Agent The Service Support Agent delivers exceptional customer service to Miele consumers and business partners across multiple channels, including phone, e-mail, chat, and social ...
Career advancement Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with ...
Career advancement Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with ...
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
Hollywood, FL · On-site
$14.50 - $20/hr
... phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer ...
Quick apply
Hollywood, FL · On-site
$14.50 - $20/hr
... phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer ...
$10.34 - $13.61
15% of jobs
$14.34 is the 25th percentile. Wages below this are outliers.
$13.61 - $16.89
46% of jobs
$18.63 is the 75th percentile. Wages above this are outliers.
$16.89 - $20.17
26% of jobs
$20.17 - $23.45
7% of jobs
$23.45 - $26.73
1% of jobs
$26.73 - $30
1% of jobs
$30 - $33.28
1% of jobs
$33.28 - $36.56
0% of jobs
$36.56 - $39.84
1% of jobs
$39.84 - $43.12
1% of jobs
$43.12 - $46.39
0% of jobs
$10
$19
$46
| Aspect | Overnight Email Chat Agent | Customer Support Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Remote, night shifts, online communication | Office or remote, day shifts, phone and email support |
| Industry Usage | Customer service, tech support, e-commerce | Retail, telecom, tech companies |
| Search & Comparison Intent | Focus on night shift, email/chat support roles | Daytime customer service roles, multi-channel support |
The Overnight Email Chat Agent primarily handles customer inquiries via email and chat during overnight hours, focusing on written communication. In contrast, Customer Support Representatives often work during daytime hours, providing support through multiple channels like phone, email, and chat. Both roles require strong communication skills and basic technical knowledge, but their work hours and communication methods differ significantly.
$18 - $24/hr
Other
Posted 3 days ago
8.3
Based on 11 frontline employees who took The Breakroom Quiz
111th of 261 rated insurance
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.
Job Responsibilities:
Essential Job Functions
Skills Required
Qualifications
Equal Employment Opportunity
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.
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