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Email Chat Agent Jobs (NOW HIRING)

Dream Voyages

Remote Travel Customer Service Agent

Juneau, AK · Remote

$16.50 - $22/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Dream Voyages

Remote Travel Customer Service Agent

Topeka, KS · Remote

$14.50 - $19.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Customer Service ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...

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Email Chat Agent information

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How much do email chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for an Email Chat Agent?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive in the Email Chat Agent position, and why are they important?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What is an Email Chat Agent job?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

More about Email Chat Agent jobs
What cities are hiring for Email Chat Agent jobs? Cities with the most Email Chat Agent job openings:
What are the most commonly searched types of Email Chat Agent jobs? The most popular types of Email Chat Agent jobs are:
What states have the most Email Chat Agent jobs? States with the most job openings for Email Chat Agent jobs include:
What job categories do people searching Email Chat Agent jobs look for? The top searched job categories for Email Chat Agent jobs are:
Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Remote Travel Customer Service Agent

Dream Voyages

Lewistown, MT • Remote

$14.25 - $19/hr

Full-time

Posted 26 days ago

Job description

Remote Travel Customer Service Agent

We're seeking a passionate Remote Travel Agent to delight clients and ensure every journey is seamless magic.

Responsibilities

  • Connect with clients to understand their needs, resolve issues, and exceed expectations on every trip detail.
  • Handle inquiries via email, chat, phone—transforming concerns into a happy yes.
  • Spot trends in client feedback to refine services and personalize support for luxury escapes.
  • Optimize response funnels, minimizing delays and boosting satisfaction scores.
  • Nurture relationships post-booking, ensuring smooth travels from itinerary to homecoming.
  • Deliver top-tier, high-touch service with empathy, expertise, and a smile

Nice to Have

  • Travel industry savvy and AI tools for quick personalization (preferred, not required - zero experience also welcomed
  • Stellar communication skills.
  • Experience with social media platforms

What You Get

  • Fully remote work
  • Comprehensive onboarding and training
  • Great team atmosphere
  • Big growth potential

Who We Are
We serve the luxury travel niche, curating journeys that embrace luxury and slow travel—savoring each moment, immersing in culture, and valuing quality over speed.

Ready to be the hero behind epic adventures? Apply now and elevate your career!