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Email Chat Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · Hybrid

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Learning Care Group

IT Help Desk Agent

Novi, MI

$23.42 - $26/hr

... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

... issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests ... resolves common issues independently, and escalates complex problems to L2/L3 support teams as ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...

smiledoctors

Regional PSC Agent

Pensacola, FL

$14.25 - $19/hr

We are looking for a Regional PSC Agent to join our team. If you are looking for an opportunity to ... Basic knowledge of digital applications including web, email, chat, text, etc. This is the perfect ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA

$19 - $23/hr

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Four Seasons

CHAT Communications Agent

Las Vegas, NV · On-site

Chat operators are different from email representatives because emails are not 'live.' Instead, emails take time. What you will do In addition, he/she must be a willing team player, comfortable with ...

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All JobsEmail Chat Agent Jobs

Email Chat Agent information

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$5

$17

$24

How much do email chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for an Email Chat Agent?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive in the Email Chat Agent position, and why are they important?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What is an Email Chat Agent job?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

More about Email Chat Agent jobs
What cities are hiring for Email Chat Agent jobs? Cities with the most Email Chat Agent job openings:
What are the most commonly searched types of Email Chat Agent jobs? The most popular types of Email Chat Agent jobs are:
What states have the most Email Chat Agent jobs? States with the most job openings for Email Chat Agent jobs include:
What job categories do people searching Email Chat Agent jobs look for? The top searched job categories for Email Chat Agent jobs are:
Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Customer Service Agent

Customer Service Agent

Magline, INC

Standish, MI

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Position Role amp; Overview:

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.
Responsibilities:
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include:
  • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
  • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
  • Problem solving to offer solutions and ensure the customer’s needs are met
  • Providing exceptional service to both internal and external customers
  • Processing new accounts and maintaining existing account information through CRM and other data repositories
  • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
Requirements:
  • Bachelor’s degree preferred; or minimum 3 years of customer service experience
  • Experience in a manufacturing setting working with a team of peers
  • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
  • Ability to utilize strategic selling and interpersonal skills when speaking or typing
  • Ability to multi-task in a fast-paced environment
  • Strong organizational skills, problem solving, and decision making
Fit with Magline Core Values and Vision:
Core Values:
  • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
  • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
  • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
  • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
  • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
Vision:
  • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
Benefits:
Magline offers a robust benefit package including:
  • Medical with HSA/FSA, dental, and vision insurance
  • Medical allowance
  • Profit sharing
  • Company paid life insurance, spousal and child coverage
  • Company paid short- and long-term disability coverage
  • 401(k) with company match
  • Paid time off
  • Paid Holidays
  • Employee referral Program
  • Tuition assistance
  • Employee Assistance Program

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