ZipRecruiter

Log In

1

Email Chat Agent Jobs (NOW HIRING)

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent ...

Datamark, Inc.

Technical Help Desk Agent

El Paso, TX · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas. We're looking for ... Respond to customer inquiries via phone, email, chat, and support ticketing systems. * Diagnose and ...

Ivy Rehab

Healthcare Customer Care Agent (Temp-to-Perm)

$15.75 - $21.25/hr

Patient Engagement Advocate (Healthcare Customer Care Agent) At Ivy Rehab, we're "All About the ... In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical ...

Tompkins Financial

Customer Experience Agent - Team Lead

Batavia, NY · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer ... to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic ...

previous page

Showing results 41-60

All JobsEmail Chat Agent Jobs

Email Chat Agent information

See salary details

$5

$17

$24

How much do email chat agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for email chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an email chat agent?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

What does an email chat agent do?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as an email chat agent?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

More about Email Chat Agent jobs

What cities are hiring for Email Chat Agent jobs?

Cities with the most Email Chat Agent job openings:

What are the most commonly searched types of Email Chat Agent jobs?

The most popular types of Email Chat Agent jobs are:

What states have the most Email Chat Agent jobs?

States with the most job openings for Email Chat Agent jobs include:

What job categories do people searching Email Chat Agent jobs look for?

The top searched job categories for Email Chat Agent jobs are:

Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 83% In-person, 3% Hybrid, and 14% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Senior Client Support Agent

Goosehead

San Antonio, TX • Hybrid

$17 - $22.50/hr

Full-time

Re-posted 26 days ago

Job description

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.

  • Execute policy endorsements and audits accurately across carriers.

  • Ensure compliance with state regulations and carrier SLAs.

  • Document cases with precision in Salesforce and carrier systems.

  • Mentor and train L1-L2 agents on workflow best practices.

  • Contribute tocontinuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

  • Demonstrate deep understanding in all lines of businessGooseheadoperates within

  • Maintain quality standards of 98%+ accuracy and timeliness.

  • Proactivelyidentifyand communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.

  • Excellent written communication and problem-solving skills.

  • Proficiencyin carrier and CRM systems.

  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).

  • 1-2 years in insuranceserviceor relatedfield.

  • Proven performance in non-call support roles.

  • Commitment to accuracy and service excellence

  • High school diploma or equivalent

  • Strong attention to detail and communication skills

  • Bilingual (English/ Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Apply